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Authorized ByAditya Kumar
Version2.0
Date04-04-2020
Author


Overview


ProductWater & Sewerage v2.0
EnvironmentQA


The version 2.0 of 'Water & Sewerage' product allows the user to Apply for a New Water/Sewerage connection online. Citizen can apply for a new Water/ Sewerage connection Individually or in an Integrated manner. Citizen will receive text and in app notification on each step of the workflow. The Applications can be tracked online, in the 'My Applications' section provided to the citizen. Online application payment, send back to citizen are some other features available for the citizen. Employee can search and process the application filed by the citizen. Some other features are workflow approval process, application payment collection etc.


Highlights


  1. W&S and Property integration, while applying for a New connection
  2. Generation of artifacts at a desired stage of the application (For eg. Generation of 'estimation notice' after the 'field inspector' approves the application)
  3. 'Send back' as a workflow step to facilitate employees to carry out, desired correction in the application
  4. Separate 'Search' for 'Connections' and 'Applications' on Employee side
  5. Apply for an Integrated connection and track the applications individually (Configurable workflow and calculation logic)
  6. Citizen can manage applications in the 'My Application' section also make payment for the application online.
  7. Capture plumber information
  8. Usage of Property ontology to cater diverse use cases (For eg. Water/Sewerage connections for Institutional, Commercial properties etc.)

Release Features


The W&S Version 2.0 release is equipped to allow citizens and employee to create an application for new water and sewerage connection online . The application is designed to facilitate following affordance:

  • Apply for water/sewerage connections including metered and non metered connection
  • Addition of rebate/penalty on the employee side to cater use cases pertaining to the presence of any schemes
  • Linkage of Property and W&S connection for a user
  • Configurations available
    • Workflow actions and steps for application processing
    • Calculation logic for water and sewerage estimated demand
    • Estimation notice and sanction letter formats
Product NameKey FeatureDescription
Water & Sewerage v2.0Apply for new Water/Sewerage connection
  1. The user can apply for the connection individually or integratedly. 
  2. For integrated connection, two separate applications are created. These applications are processed separately and can have separate workflow, fee payment, SLAs, calculation logic etc.

Role-Based Access for Employees
  1. Configurable role-action mapping.
  2. Actors, actions and state can be configured as required.
  3. Send back the application to the citizen.

Property Integration
  1. User can use his/her property ID to fetch property related information and on the basis of that apply for a connection.

Capture Plumber details
  1. Plumber information ie. name, number, licence no. are captured in the system.
  2. Better Communication and transparency, by bringing plumber info in the system.

'How it works' section
  1. Videos can be uploaded about how to apply for a W&S connection.
  2. FAQs to handle common doubts.

My Applications (Citizen)
  1. Applications filed by citizen are maintained in the 'My Application' section.
  2. Citizen can take required actions on the application ie. pay fee, modify, track, submit, re submit etc

Employee search screen
  1. Applications and connections can be searched using separate screens.
  2. Different search parameters and search results, more flexibility.
  3. Apply/ Collect fee on behalf of citizen

Pay application fee
  1. Citizen can pay the estimated connection charges online using card
  2. Payment link in the application, mSeva notification, SMS notification
  3. Citizen can make payment at counter using cash, DD, cheque

Misc. features
  1. All artifacts formats ie. application form, estimation notice and sanction letter are configurable
  2. Citizen can maintain and download the artifacts
  3. Citizen gets notified at each workflow step.
  4. Payment link in the SMS
  5. All the labels, legend names, etc. can be configured using localization service. It can support multiple languages.
  6. For better usability and experience, the mobile view is optimized for each screen design



User Interface



Technical Documentation


Product NameFeatureLink to the document
Water and Sewerage v2.0Apply for a new Water/Sewerage connection


Known Issues 


ProductIssue
W&S v2.0'Property Type' localization value missing

Owner details, in case of multiple owners, need to refresh for getting other names

Not able to find Jalandhar property, Not working for Nawashahr as well (For both citizen and employee)
1. PB-PT-2020-04-04-004623 (Nawashahr)
2. PB-PT-2020-03-23-004500 (Jalandhar)

Displaying random value in case of multiple owners

Connection details missing from the Application summary page

Incorrect names and random DOB value in Application summary page

Application based on the same property has different values for "Rainwater harvesting":
Sewerage application: SW_AP/1013/2020-21/062956
Water application: WS_AP/1013/2020-21/062955

Application forms PDFs for the applications mentioned above have incorrect values for mentioned fields
1. No. of floors (It is not captured as a part of property in case of Flat/part of a building, so this value is random)
2. Property Sub Usage type

After submission of the application by counter employee,
1. Downloaded application PDF did not have meter installation date value, which was not also filled in the first place,
2. Task details page of Doc verifier is displaying, random date for meter installation date
3. Downloaded application PDF by doc verifier still doesn't have the meter installation date

No download/Print option to DV, FI, AP after submission (Artifacts are needed to be downloaded)

Metered connection getting executed without initial meter readingBill genie if do partial payment status is not updatingFew UI/UX issues are pending in ticket they updated the status 
Jira Legacy
serverSystem JIRA
serverIdf37df377-51a7-3f0b-bde6-77fa6960492d
keyWOR-202
Localisation keys need to update


Planned features/enhancement for the next release


FeaturesCapabilityPriority
Block level due date on billsAbility to Define different Due dates at Ward level (within the ULB)P1
Legacy Data Upload and Management

Facilitate legacy data upload including connection details and DCB details. Provision to correct connection details and accounts due to error while uploading data.

P1
Handling advance paymentAccepting advance paymentP1
Door-step billing and collectionEdit meter reading. Ability to enable door to door collection and generating bills on the spot once meter reading is updated in the systemP1
Integrated Bill

Group connections against Property ID

Remittance in Different bank accounts

Generate integrated bills

P1
Connection against non owner

Title transfer

  • Transfer of connection
  • Mutation
P2
Apply flows

Change of usage

Non metered to metered

Regularizing connection

P2
Misc features

Keep the same consumer no.

Enhance flow(Restrict actions)

P2