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About This Manual

This manual has been written to help the users of Fire No Objection Certificate (NoCNOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NoCNOC. It explains the procedures to the citizen to initiate and complete the fire NoC NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org

Intended Audience

This manual is intended to assist citizen on how to initiate an application for fire NoCNOC, pay fire NoC NOC fees and proceed further. 


Document Conventions

If you see…
It means….

Bold Text

Important topic or subject or mandatory information

Italicized text

The word or set of words are especially emphasized.

Note:

The following paragraph provides additional information

Tip:

The following paragraph provides suggestive use

Mandatory field


Document History


Version NoDateDescription
v1.021-Jun-2019Initial draft

Glossary


TermDescription
ULBUrban Local Bodies
NoCNOCNo Objection Certificate
UoMUnit of Measurement for fee collection for a building for Fire NoCNOC
NBCNational Building Code


Introduction to Fire

NoC

NOC


Fire NoC NOC is an application developed on DIGIT platform by eGovernments Foundation to facilitates citizens to apply online for no object certificates of fire from ULBs and employees of ULBs to issue certificates in an efficient and transparent manner. A citizen can apply for provisional (pre-construction) and new (post-construction) fire NoC NOC online without visiting ULB and application takes care of all the stages of the life cycle of the Fire NoC NOC process. The ultimate goal the application is meant to achieve are making the application, processing, and issuing of NoC NOC transparent to the citizen, eliminate current manual process existing across the ULBs, better citizen service and better interaction between ULB employees and citizen.


Features of Fire

NoC

NOC


Features

  • Citizens can apply for Fire NoC NOC application through various channels such as by mobile app or web application or physically at a ULB counter
  • There are different types of applicants are available in the Fire NoC NOC application such as single, multiple, institutional private and government. A citizen may fall into any of them except government.
  • The applicant has been given provision to apply NoC NOC for single or multiple buildings or premises.
  • The applicant can apply for provisional (pre-construction) and new (post-construction) fire NoCNOC
  • The Fire NoC NOC application provides an option to the citizen to review the NoC NOC request before submission as well as pay the application fee online
  • Using the Fire NoC NOC application, an applicant can track the status of an already submitted request 
  • The Fire NoC NOC application provides the facility of ddownloading and printing QR code-enabled application confirmation form, payment receipts, and approved NoC NOC certificate for the request


User Roles and Allowed Actions


The Fire NoC NOC issuance process involves various activities which are performed by different types of users such as citizen as well as ULB employees. All the users are associated with their roles and associated allowed actions in the NoC NOC issuance process. In the below tables, details of user roles and actions are explained.



RoleRole Description
Citizen/Applicant

The citizen can submit an NoC NOC request online in the application along with payment of charges and fees. 

An applicant may be a person or any institutional body.

ULB Counter EmployeesULB counter employees can apply NoC NOC request on behalf of citizen and submit the application in the system. They can be authorized to collect NoC NOC fees and record it into the system to initiate the application process
Licensing Clerks/Document VerifiersLicensing clerks/document verifiers are ULB employees who verify the supporting documents and information submitted along with NoC NOC application form. If the information, as well as documents, are correct they can forward an application for field inspection as per next stage in the workflow. For incorrect information or any discrepancy in documents, the NoC NOC application is rejected by the licensing clerks.
Licensing Inspectors/Field InspectorsLicensing inspectors/field inspectors are ULB employees who carry out the field visit to the location of the property and physically verify and corroborate the information provided by the applicant. Apart from that, they also verify whether recommended safety precautions, rules, and regulations are adhered by the applicant. If the inspection process is found satisfactory, licensing inspectors can forward an application for approval as per workflow. Similarly, if any deficiency found in the inspection, the NoC NOC application request is rejected.
Licensing Officer/Approver

Licensing officer is the final authority from ULB who verifies the NoC NOC applications, check the reports and documents submitted by previous users of the workflow stages and either approve or reject the request. For approved requests, requesting citizens receive the copy of the NoC NOC Certificate generated from ULB 

ULB AdministratorULB administrators are employees who are responsible for monitoring the collection drive for Fire NoC NOC and plan ULB revenue targets



The NoC NOC issuance process involves a role-based workflow model where every role in the workflow is allotted a set of actions which are necessary for carrying out required operations. 



ActionsDescriptionRole

Initiate

The action begins the NoC NOC application for citizen and counter employeesCitizen, ULB Counter Employees 

Submit

This action saves the application from citizen or counter employee and makes it available for the next step in the workflowCitizen, ULB Counter Employees 
Pay/Collect PaymentThis action helps to pay application fees by the citizen or collect by the counter employeesCitizen, ULB Counter Employees 

Verify and Forward

This action moves the application to the next stage of the workflow process and also assigns the task to the next user in the  workflow if neededLicensing Clerk

Approve

This action is in the last stage of application workflow which will approve the Fire NoC NOC applicationLicensing Officer

Reject

This action rejects an application. The rejected application cannot be processed further in the workflow. The citizen is not allowed to re-apply with the same application.Licensing Officer, Licensing Clerk, Licensing Inspector

Send Back

This action sends back the application to the immediately previous state of the applicationLicensing Officer, Licensing Inspector

Refer for Opinion

This action sends the application to any role in the workflow for their commentsLicensing Clerk, Licensing Inspector


Process Flow


Using  Fire

NoC 

NOC 

Apply For Fire

NoC

NOC

     

Purpose 

   This feature allows an applicant to request for a Fire NoC NOC for buildings/premises.

User Task Flow

StepsScreen


  • Login into DIGIT mSeva application using the registered mobile number and OTP as authentication mode


                                                                                                


Field NameDescription
Mobile NumberEnter the registered mobile number for the applicant (citizen, institutional body)
OTPEnter the OTP to authenticate the login 
Action ButtonDescription
LOGINClick on the LOGIN button to proceed to login


StepsScreen


  • After successful login, click on Apply from Fire NoCNOC widget from the landing page among all applications


                                                                    


Action ButtonDescription
APPLYClick on the APPLY button to proceed to initiate a Fire NoC NOC request
HOW IT WORKS?Click on HOW IT WORKS to view knowledge base page regarding information about Fire NoCNOC



StepsScreen


  • In Fire NoC NOC Application screen, the applicants need to specify the type of NoC NOC they are requesting for. There are two options available for types of NoC NOC as New and Provisional
  • Applicants need to select Provisional for Pre-Construction NOC or 
    New for Post-Construction NoCNOC 
  • If applied for New NoC NOC, applicants have to provide provisional fire NoC NOC for the construction number which will fetch all information of applied previously through DIGIT system
  • After filling information, click on NEXT STEP which is given on the bottom right of the screen


                                                                                                


Field NameDescription
NOC Type

Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NoC NOC 

Provisional fire NOC numberFor New, enter the provisional NOC number and click on SEARCH for details
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application


StepsScreen


  • In the next stage of the application enter Property Details in the application.
  • An applicant can request Fire NoC NOC for single or multiple buildings and accordingly additional building details need to be entered
  • Depending on the information provided for Building Usage Type and Subtype fields, UoM value is generated in the application


                                                                                                

Field NameDescription
No of buildings

Select radio button Single Building or Multiple Buildings as per the requirement of applicants 

Name of the BuildingEnter the registered name of the building as per property paper
Building Usage Type as per NBCSelect the usage type of building from the drop-down list of standards defined by NBC .For example, residential, commercial, institutional, etc.
Building Usage Subtype as per NBCSelect the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc.
No Of FloorsSelect the number of floors (excluding basement but including ground floor) the building has from the drop-down list
No Of BasementsSelect the number of basements the building has from the drop-down list
Ground Floor Built-up AreaEnter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter
Height of the building from Ground FloorEnter the total height of the building in meters measured from the ground floor
Action ButtonDescription
ADD BUILDINGClick on the ADD BUILDING button to add details of additional buildings for Fire NoCNOC



StepsScreen


  • After adding property details, enter location details of the property for which NoC NOC is requested
  • Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc.
  • Applicants can use Location on Map field to enter the GPS location of the building in Google Map


                                                                                                

Field NameDescription
Property ID


City
Plot/Survey No.
Building/Colony Name
Building Usage Subtype as per NBC
No Of Floors
No Of Basements
Ground Floor Built-up Area
Height of the building from Ground Floor
Action ButtonDescription
ADD BUILDINGClick on the ADD BUILDING button to add details of additional buildings for Fire NoCNOC