...

Routing of the grievance is defined as assigning the grievance to the last mile employee from a ULB who has been designated with the responsibility to address it within the stipulated time frame. Assigning a grievance to the last mile employee would be based on grievance type, department, and the lowest boundary of the ULBan employee is role based.

Data Table

No data is required here to configure routing matrix. It is simple UI based user-role mapping in the system.

...