...
Note: Data given in the table is a sample data.
Procedure
Data Definition
Sr No | Column Name | Data Type | Data Size | Is Mandatory? | Definition/ Description |
|---|---|---|---|---|---|
1 | Current State | The Current State indicates the stage at which the process of the workflow in progress. | |||
2 | Action | The Action indicates the workflow in progress from one stage to another stage | |||
3 | Next State | The Next State is process in the workflow when a action is completed (Example: assigning the for approval from one person to next person) | |||
4 | Actors | The Actors are the different hierarchy of people with designation who are authorized for initiate, approval or rejecting the process. | |||
5 | SLA (if applicable) | The SLA indicates the timeframe within which the action to be completed |
Step to fill data
Download the data template attached to this page.
Have it open and go through all the headers and understand the meaning of them by referring 'Data Definition' section.
Make sure all the headers, its data type, field size and its definition/ description is understood properly. In case of any doubt, please reach out to the person who has shared this document with you to discuss the same and clear out the doubts.
Identify all different types of grievances on the basis of ULB’s functions.
Start filling the data starting from serial no. and complete a record at once. repeat this exercise till the entire data is filled into a template.
Verify the data once again by going through the checklist and taking care of each and every point mentioned in the checklist.
...