Overview
The current version (V1.0) of the Automated Bill Generation System, which has been branded as Bill Genie provides the following capabilities
- Automatically generate a bill based on a set of calendar triggers through a batch process.
- Group, Merge and Download bills for field distribution
- Send notifications to citizens for pending bills with due dates
Bill Genie is an automated bill generation system developed on the DIGIT platform for enabling simple, smooth and transparent Property Tax payment process for citizens.
For propA ‘Self-assessment’ system based on ‘trust and verify’ principle was introduced in 157 ULBs. In this system, citizens shared the details of their property, and the tax calculation was done using the ARV methodology for the tax collection period. A Bill was generated for the Property tax payable and the citizen made the payment to the ULB. This payment created a Property tax record in the system and a unique Property Tax ID is assigned to the property. This ‘Self-assessment’ system has helped to bring 4,43,700 into the property tax record system in DIGIT in a span of 10 months. Additionally ~3,00,000 have been migrated from other IT systems to DIGIT.
Highlights
- Apply for provisional (pre-construction) and new (post-construction) Fire NOC
- Apply for Fire NOC for single as well as multiple buildings
- Option to adopt different mechanisms for NOC fee calculation based on multiple parameters
- Provision to select minimum fees according to building usage type and subtype
- Provision for multiple ULB employee roles such as document verifier, field inspector, approver, etc. and workflows for approval
- Provision for ULB employees to search for records based on various criteria such as Fire NOC application number, the status of the application, from and to date, etc.
- Interactive dashboard displaying Fire NOC application statistics with respect to a particular role in the workflow. This feature is helpful to manage worklist of the Fire NOC applications
- Provision to view the application history for a Fire NOC for better transparency about the system towards citizens and ULB employees
- ULBs can set SLAs according to the different stages of the Fire NOC application. The overall process in the system is helpful to deliver timely services to the citizen as well as to measure the performance of ULB employees
- Fire NOC application can be integrated with other application like Building Plan Approval, Property registry, etc.
- Fire NOC application is built according to ontology given in National Building Code for Building usage types and subtypes
Release Features
Fire NOC
The following diagram depicts the application workflow.
| Key Feature | Ability to submit Fire NOC application forms as different types of applicants | |
|---|---|---|
| Description | Applicants can submit different types of Fire NOC application forms as different types of applicants. For example, single, multiple, institutional, private and government. | |
| Key Feature | Option for submitting application form for provisional and new Fire NOC | |
| Description | Applicants can submit a request for provisional Fire NOC for a premise or building at the pre-construction stage. After construction of the premise is completed, the applicants need to apply for new Fire NOC in the system for the same premise. | |
| Key Feature | Option for submitting fire NOC for a number of premises | |
| Description | Applicants can submit Fire NOC application for single or multiple buildings or premises and they have to furnish appropriate data accordingly | |
| Key Feature | A configurable set of supporting documents | |
| Description | ULBs can define their own set of supporting documents that an applicant needs to submit along with the application form. | |
| Key Feature | Configurable fee calculation mechanism and rate for fees and charges | |
| Description | States can configure the fee calculation mechanism for a Fire NOC application which is applicable to across ULBs ULBs can define the rate for fees collected and charges levied for each Fire NOC application. ULBs have a choice to collect fees either as a flat, fixed amount or based on a Unit of Measurement (UoM), building usage, with or without charge slabs, etc. They can also set a minimum charge per applicant. | |
| Key Feature | Configurable triggers for notifications, messages, and alerts | |
| Description | ULBs can configure notification, messages and alert triggers as well as the content for each notification to be sent to various stakeholders like Citizen, Field Inspector, Document Verifier, etc. | |
| Key Feature | Flexible Workflow Model | |
| Description | The application addresses the need for a flexible workflow model for Fire NOC applications. It assigns the tasks at each stage in the workflow of the application form request to individual employees instead of groups. As a result, it is possible to send the form back to an immediately previous state and refer the form for an opinion from other users, as per roles in the workflow. | |
| Key Feature | Role based process workflow | |
| Description | The Fire NOC application has a role-based workflow model. Every role in the flow performs specific actions. | |
| Key Feature | Capture comments and attach documents | |
| Description | The application allows users to capture comments and documents for roles in the workflow while processing the NOC application request. | |
| Key Feature | Dashboard with application statistics | |
| Description | The application has a dashboard with statistics showing the number and status of NOC application requests for a given workflow role. This helps manage the task worklist among employees. | |
| Key Feature | Application request history | |
| Description | The application provides a view of the NOC request history making the process and progress transparent to all stakeholders. | |
| Key Feature | Download Fire NOC | |
| Description | Citizens have the facility to download a copy of the QR code-enabled Fire NOC certificate from the system and use it for further purposes. It reduces the effort of the citizen of coming to ULB to collect the certificate physically. | |