Overview
The objective of this service is to provide a service that enables users to file complaints and get them resolved. PGR facilitates live tracking of status of the complaint, provides features to upload images, post comments, workflow for complaint resolution and more. The system has a citizen interface and an employee interface.
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Easy tracking and resolution of complaints. /rainmaker-pgr/v1
Steps to Integration
Customer can raise a complaint using the
/rainmaker-pgr/v1/requests/_create
Organisation or System can search the complaint using
/rainmaker-pgr/v1/requests/_search
endpointOnce the complaint is raised the organisation or system can call
/rainmaker-pgr/v1/requests/_update
endpoint to move the application further in workflow until it get resolved
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Title | Link |
User Technical Document | |
MDMS Technical Document | |
IDGen Technical Document | NEEDS TO BE UPDATED |
Localization Technical Document | NEEDS TO BE UPDATED |
Persister Technical Document | |
SMS Notification Technical Document | |
HRMS Technical Document |
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