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General Instructions 

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Instructions

1

Please navigate each of the sections and fill in the relevant information

2Page Title will bear the name of the User Manual - Citizen User Manual for << Product Name>>

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Add Sections and Sub Sections in " Using the <<Product>> Functionalities sections as per

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10Sections with no entries can be marked Not ApplicableAbout

About This Manual

This manual has been written to help the users of Fire No Objection Certificate (NoCNOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NoCNOC. It explains the procedures to the citizen to initiate and complete the fire NoC NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org

Intended Audience

This manual is intended to assist citizen on how to initiate an application for fire NoCNOC, pay fire NoC NOC fees and proceed further. Once the  


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Document History


Version NoDateDescription
v1.021-Jun-2019Initial draft

Glossary


TermDescription

Introduction to 

Features of 

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Feature

Description

User Roles

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User

Role

Using    

Purpose 

Screens 

ULBUrban Local Bodies
NOCNo Objection Certificate
UoMUnit of Measurement for fee collection for a building for Fire NOC
NBCNational Building Code


Overview


The Fire No-Objection Certificate (NOC) application, developed on the eGov-DIGIT platform, makes the process of obtaining a Fire NOC easy, smooth and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) employees. The application enables:

  • Citizens can request and receive Fire NOCs for their properties in the online mode
  • ULB employees can issue the NOCs in an efficient and transparent manner
  • Citizens can request for provisional (pre-construction) and new (post-construction) NOCs in the online mode

Key Features



Key FeatureAbility to submit Fire NOC application forms as different types of applicants
DescriptionCitizens can submit different types of Fire NOC application forms as different types of applicants. For example, single, multiple, institutional, private and government.
Key Feature
Description
Key Feature
Description
Key Feature
Description
Key FeatureMultiple modes for application of Fire NOC
Description

Applicants can initiate a NOC request through Mobile App or Web App or physically at ULB counter

Key FeatureAttach supporting documents
Description

The system allows the citizen to upload supporting documents for processing the NOC application request.

Key FeaturePay NOC application fee online
DescriptionThe system allows the citizen to pay the application fee online by debit or credit card, internet banking seamlessly
Key FeatureTrack application status
Description

The system provides a view of the NOC application request history and status

Key FeatureDownload and  Print
DescriptionThe system provides the option to the citizen to download and print QR code-enabled application confirmation form, payment receipts, and NOC certificate


Process Flow For Complete Fire NOC Life Cycle


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Using  Fire NOC 

Apply For Fire NOC

     

Purpose 

   This feature allows an applicant to request a Fire NOC for buildings/premises.


User Task Flow


Login

StepsScreen
  • Login into DIGIT mSeva application using the registered mobile number and OTP as authentication mode

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Field NameDescription
Mobile NumberEnter the registered mobile number for the applicant (citizen, institutional body)
OTPEnter the OTP to authenticate the login 
Action ButtonDescription
LOGINClick on the LOGIN button to proceed to login


Landing Page

StepsScreen
  • After successful login, click on Apply from Fire NOC widget from the landing page among all applications

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Action ButtonDescription
APPLYClick on the APPLY button to proceed to initiate a Fire NOC request
HOW IT WORKS?Click on HOW IT WORKS to view knowledge base page regarding information about Fire NOC


NOC Details

StepsScreen
  • In Fire NOC Application screen, the applicants need to specify the type of NOC they are requesting for. There are two options available for types of NOC as New and Provisional
  • Applicants need to select Provisional for Pre-Construction NOC or 
    New for Post-Construction NOC 
  • If applied for New NOC, applicants have to provide provisional fire NOC for the construction number which will fetch all information of applied previously through DIGIT system
  • After filling information, click on NEXT STEP which is given on the bottom right of the screen

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Field NameDescription
NOC Type

Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC 

Provisional fire NOC numberFor New, enter the provisional NOC number and click on SEARCH for details
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application


Property Details

StepsScreen
  • In the next stage of the application enter Property Details in the application.
  • An applicant can request Fire NOC for single or multiple buildings and accordingly additional building details need to be entered
  • Depending on the information provided for Building Usage Type and Subtype fields, UoM value is generated in the application

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Field NameDescription
No of buildings

Select radio button Single Building or Multiple Buildings as per the requirement of applicants 

Name of the BuildingEnter the registered name of the building as per property paper
Building Usage Type as per NBCSelect the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc.
Building Usage Subtype as per NBCSelect the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc.
No Of FloorsSelect the number of floors (excluding basement but including ground floor) the building has from the drop-down list
No Of BasementsSelect the number of basements the building has from the drop-down list
Ground Floor Built-up AreaEnter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter
Height of the building from Ground FloorEnter the total height of the building in meters measured from the ground floor
Action ButtonDescription
ADD BUILDINGClick on the ADD BUILDING button to add details of additional buildings for Fire NOC



StepsScreen
  • After adding property details, enter location details of the property for which NOC is requested
  • Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc.
  • Applicants can use Location on Map field to enter the GPS location of the building in Google Map

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Field NameDescription
Property ID

Enter the property id of the building and click search to fetch details

CitySelect the city where the building is located
Plot/Survey No.Enter the plot or survey number of the land where the building is located
Building/Colony NameEnter the registered name of the building as per property paper
Street NameEnter the name of the street on which building is located
MohallaEnter mohalla in which building is located
PIN CodeEnter PIN Code of the location of the building
Location on mapEnter the GPS location of the building in Google Map
Applicable fire stationEnter the name of the fire station under which jurisdiction the building falls
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Applicant Details - Individual/Multiple

StepsScreen
  • In the next stage of the application, select the applicant type from the drop-down list. 
  • Available applicant types are individual, multiple or institutional private/government. The required information regarding individual and multiple applicants are identical. However, for individual, the application captures data for one applicant whereas for multiple it captures for more than one applicant
  • Enter details of the applicant(s) like Mobile Number, Name, Gender, Date of birth, etc. and proceed to the next stage

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Field NameDescription
Applicant Type

Select Individual or Multiple from the drop-down list as per requirement

Applicant Information
Mobile NoEnter the registered mobile number of the applicant and click on Search to fetch details
NameEnter the complete name of the applicant as per Government identity proof documents
GenderSelect the gender of the applicant from given options using a radio button
Date Of BirthEnter the date of birth of the applicant as per Government identity proof documents
EmailEnter the email id of the applicant for further communications and notifications
Father/Husband's NameEnter the name of the father or husband of the applicant
RelationshipSpecify the relationship whether Father or Husband using the radio button
PAN NoEnter the PAN card number of the applicant
Correspondence AddressEnter the address of the applicant where further correspondence regarding the application will be sent
Special Applicant CategorySelect special applicant category from the drop-down list if the applicant belongs to one of them.
Action ButtonDescription
ADD APPLICANTClick on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Applicant Details - Institutional Private/Government

StepsScreen
  • In the next stage of the application, select the applicant type from the drop-down list according to the requirements
  • Available applicant types are individual, multiple or institutional private/government
  • Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type. 
  • Enter details of the applicant like Name Of Institution, Name of Authorised Person, Mobile Number of Authorized Person, etc. and proceed to the next stage

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Field NameDescription
Applicant Type

Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied

Applicant Sub Type

Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.

Applicant Information
Name Of InstitutionEnter the registered name of the institution on behalf of which applicant is requesting NOC
Official Telephone NumberEnter the official contact number of the institution
Name Of Authorized PersonEnter the name of the authorized person from the institution
Designation in InstitutionEnter the designation of the authorized person in the institution
Mobile No Of Authorized PersonEnter the registered mobile number of the authorized person in the institution
Email Of Authorized PersonEnter the email id of the authorized person in the institution for further communications and notifications
Official Correspondence AddressEnter the address of the authorized person in the institution where further correspondence regarding the application will be sent
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Documents

StepsScreen
  • In the next stage of the application, upload necessary supporting documents for the Fire NOC application
  • The documents basically belong to two categories

          – Applicant Documents

          – Building Documents

  • Under Applicant Documents, the applicant needs to upload Government authorized Identity Proof documents such as Aadhar Card and Address Proof such as Driving License
  • Under Building Documents, upload site plan and ground floor plan of the property for which NOC is applied.
  • Upload files can be in JPG or PDF with size maximum 5MB

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Field NameDescription
Applicant Documents
Identity ProofSelect the type of Identity Proof document from the dropdown list such as Aadhar Card. Click on UPLOAD FILE button to upload the image or scan copy of the document
Address ProofSelect the type of Address Proof document from the dropdown list such as Driving License. Click on UPLOAD FILE button to upload the image or scan copy of the document
Building Documents
Site PlanClick on UPLOAD FILE button to upload the image or scan copy of the site plan of the property
Ground Floor PlanClick on UPLOAD FILE button to upload the image or scan copy of the ground floor plan of the property
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Application Summary

StepsScreen
  • In the next stage of the application, the application summary with applicant's entered data is shown as read-only mode along with fee estimation for the NOC 
  • The applicant can edit relevant details in different sections
  • If all details are correct, the applicant can submit the NOC application for approval to ULB

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Field NameDescription
Fee Estimate
Displays the estimated fee calculated for the NOC application along with the link to go to VIEW BREAKUP of the fee
Property Details 
Displays the user entered values and files for property details, location details, applicant details and documents along with EDIT link to modify those details
Action ButtonDescription
SUBMITClick on the SUBMIT button to proceed to the next stage of the application


Post Application Submission

StepsScreen
  • Once submitted, confirmation form for the NOC will be displayed along with the application number
  • The applicant can download, print confirmation form or go to payment option to pay the calculated fee for the NOC

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Field NameDescription
Application No
Displays the system generated application number for the NOC 
Action ButtonDescription
PROCEED TO PAYMENTClick on the PROCEED TO PAYMENT button to proceed to the next stage of the application
DOWNLOAD CONFIRMATION FORMClick on DOWNLOAD CONFIRMATION FORM to download a PDF copy for the confirmation form
PRINT CONFIRMATION FORMClick on PRINT CONFIRMATION FORM to get a print out of the confirmation form


Online Payment by Citizen

StepsScreen
  • A citizen can use different online mode to pay the application fee such as debit or credit card, internet banking, etc.
  • Once payment is done, the success message will be displayed along with the payment receipt number with the option to download or print the receipt
  • A sample receipt is displayed in the screen

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Field NameDescription
Troubleshooting
Payment Receipt No
Displays the system generated payment receipt number for the NOC 
Action ButtonDescription
DOWNLOAD RECEIPTClick on DOWNLOAD RECEIPT to download a PDF copy for the payment receipt
PRINT RECEIPTClick on PRINT RECEIPT to get a print out of the payment receipt


Logout

StepsScreen
  • Once all the activities completed, the applicant can click on the drop down from the top bar to select the logout option to sign out from the application.

<yet to get>

                                                                                                

Action ButtonDescription
Log outClick on Log Out button to sign off from Fire NOC application