About This Manual
This manual has been written to help the users of Fire No Objection Certificate (NOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NOC. It explains the procedures to the citizen to initiate and complete the fire NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org
Intended Audience
This manual is intended to assist citizen on how to initiate an application for fire NOC, pay fire NOC fees and proceed further.
Document Conventions
Bold Text
Important topic or subject or mandatory information
The word or set of words are especially emphasized.
Note:
The following paragraph provides additional information
Tip:
The following paragraph provides suggestive use
Mandatory field
Document History
Glossary
Introduction to Fire NOC
Fire NOC is an application developed on DIGIT platform by eGovernments Foundation to facilitates citizens to apply online for no object certificates of fire from ULBs and employees of ULBs to issue certificates in an efficient and transparent manner. A citizen can apply for provisional (pre-construction) and new (post-construction) fire NOC online without visiting ULB and application takes care of all the stages of the life cycle of the Fire NOC process. The ultimate goal the application is meant to achieve are making the application, processing, and issuing of NOC transparent to the citizen, eliminate current manual process existing across the ULBs, better citizen service and better interaction between ULB employees and citizen.
Features of Fire NOC
Features
- Citizens can apply for Fire NOC application through various channels such as by mobile app or web application or physically at a ULB counter
- There are different types of applicants are available in the Fire NOC application such as single, multiple, institutional private and government. A citizen may fall into any of them except government.
- The applicant has been given provision to apply NOC for single or multiple buildings or premises.
- The applicant can apply for provisional (pre-construction) and new (post-construction) fire NOC
- The Fire NOC application provides an option to the citizen to review the NOC request before submission as well as pay the application fee online
- Using the Fire NOC application, an applicant can track the status of an already submitted request
- The Fire NOC application provides the facility of ddownloading and printing QR code-enabled application confirmation form, payment receipts, and approved NOC certificate for the request
User Roles and Allowed Actions
The Fire NOC issuance process involves various activities which are performed by different types of users such as citizen as well as ULB employees. All the users are associated with their roles and associated allowed actions in the NOC issuance process. In the below tables, details of user roles and actions are explained.
The citizen can submit a NOC request online in the application along with payment of charges and fees.
An applicant may be a person or any institutional body.
Licensing officer is the final authority from ULB who verifies the NOC applications, check the reports and documents submitted by previous users of the workflow stages and either approve or reject the request. For approved requests, requesting citizens receive the copy of the NOC Certificate generated from ULB
The NOC issuance process involves a role-based workflow model where every role in the workflow is allotted a set of actions which are necessary for carrying out required operations.
Initiate
Submit
Verify and Forward
Approve
Reject
Send Back
Refer for Opinion
Process Flow
Using Fire NOC
Apply For Fire NOC
Purpose
This feature allows an applicant to request a Fire NOC for buildings/premises.
User Task Flow
Login
- Login into DIGIT mSeva application using the registered mobile number and OTP as authentication mode
Landing Page
- After successful login, click on Apply from Fire NOC widget from the landing page among all applications
About This Manual
This manual has been written to help the users of Fire No Objection Certificate (NOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NOC. It explains the procedures to the citizen to initiate and complete the fire NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org
Intended Audience
This manual is intended to assist citizen on how to initiate an application for fire NOC, pay fire NOC fees and proceed further.
Document Conventions
If you see… | It means…. |
Bold Text | Important topic or subject or mandatory information |
Italicized text | The word or set of words are especially emphasized. |
Note: | The following paragraph provides additional information |
Tip: | The following paragraph provides suggestive use |
Mandatory field |
Document History
Version No | Date | Description |
---|---|---|
v1.0 | 21-Jun-2019 | Initial draft |
Glossary
Term | Description |
---|---|
ULB | Urban Local Bodies |
NOC | No Objection Certificate |
UoM | Unit of Measurement for fee collection for a building for Fire NOC |
NBC | National Building Code |
Overview
The Fire No-Objection Certificate (NOC) application, developed on the eGov-DIGIT platform, makes the process of obtaining a Fire NOC easy, smooth and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) employees. The application enables:
- Citizens can request and receive Fire NOCs for their properties in the online mode
- ULB employees can issue the NOCs in an efficient and transparent manner
- Citizens can request for provisional (pre-construction) and new (post-construction) NOCs in the online mode
Key Features
Key Feature | Ability to submit Fire NOC application forms as different types of applicants | |
---|---|---|
Description | Citizens can submit different types of Fire NOC application forms as different types of applicants. For example, single, multiple, institutional, private and government. | |
Key Feature | ||
Description | ||
Key Feature | ||
Description | ||
Key Feature | ||
Description | ||
Key Feature | Multiple modes for application of Fire NOC | |
Description | Applicants can initiate a NOC request through Mobile App or Web App or physically at ULB counter | |
Key Feature | Attach supporting documents | |
Description | The system allows the citizen to upload supporting documents for processing the NOC application request. | |
Key Feature | Pay NOC application fee online | |
Description | The system allows the citizen to pay the application fee online by debit or credit card, internet banking seamlessly | |
Key Feature | Track application status | |
Description | The system provides a view of the NOC application request history and status | |
Key Feature | Download and Print | |
Description | The system provides the option to the citizen to download and print QR code-enabled application confirmation form, payment receipts, and NOC certificate |
Process Flow For Complete Fire NOC Life Cycle
Using Fire NOC
Apply For Fire NOC
Purpose
This feature allows an applicant to request a Fire NOC for buildings/premises.
User Task Flow
Login
Steps | Screen |
---|---|
|
Field Name | Description |
---|---|
Mobile Number | Enter the registered mobile number for the applicant (citizen, institutional body) |
OTP | Enter the OTP to authenticate the login |
Action Button | Description |
LOGIN | Click on the LOGIN button to proceed to login |
Landing Page
Steps | Screen |
---|---|
|
Action Button | Description |
APPLY | Click on the APPLY button to proceed to initiate a Fire NOC request |
HOW IT WORKS? | Click on HOW IT WORKS to view knowledge base page regarding information about Fire NOC |
NOC Details
Steps | Screen |
---|---|
|
Field Name | Description |
---|---|
NOC Type | Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC |
Provisional fire NOC number | For New, enter the provisional NOC number and click on SEARCH for details |
Action Button | Description |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
Property Details
Steps | Screen |
---|---|
|
Field Name | Description |
---|---|
No of buildings | Select radio button Single Building or Multiple Buildings as per the requirement of applicants |
Name of the Building | Enter the registered name of the building as per property paper |
Building Usage Type as per NBC | Select the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc. |
Building Usage Subtype as per NBC | Select the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc. |
No Of Floors | Select the number of floors (excluding basement but including ground floor) the building has from the drop-down list |
No Of Basements | Select the number of basements the building has from the drop-down list |
Ground Floor Built-up Area | Enter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter |
Height of the building from Ground Floor | Enter the total height of the building in meters measured from the ground floor |
Action Button | Description |
ADD BUILDING | Click on the ADD BUILDING button to add details of additional buildings for Fire NOC |
Steps | Screen |
---|---|
|
Field Name | Description |
---|---|
Property ID | Enter the property id of the building and click search to fetch details |
City | Select the city where the building is located |
Plot/Survey No. | Enter the plot or survey number of the land where the building is located |
Building/Colony Name | Enter the registered name of the building as per property paper |
Street Name | Enter the name of the street on which building is located |
Mohalla | Enter mohalla in which building is located |
PIN Code | Enter PIN Code of the location of the building |
Location on map | Enter the GPS location of the building in Google Map |
Applicable fire station | Enter the name of the fire station under which jurisdiction the building falls |
Action Button | Description |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
PREVIOUS STEP | Click on the PREVIOUS STEP button to go back to the previous stage of the application |
Applicant Details - Individual/Multiple
Steps | Screen |
---|---|
|
NOC Details
- In Fire NOC Application screen, the applicants need to specify the type of NOC they are requesting for. There are two options available for types of NOC as New and Provisional
- Applicants need to select Provisional for Pre-Construction NOC or
New for Post-Construction NOC - If applied for New NOC, applicants have to provide provisional fire NOC for the construction number which will fetch all information of applied previously through DIGIT system
- After filling information, click on NEXT STEP which is given on the bottom right of the screen
Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC
Property Details
Field Name | Description |
---|---|
Applicant Type | Select Individual or Multiple from the drop-down list as per requirement |
Applicant Information | |
Mobile No | Enter the registered mobile number of the applicant and click on Search to fetch details |
Name | Enter the complete name of the applicant as per Government identity proof documents |
Gender | Select the gender of the applicant from given options using a radio button |
Date Of Birth | Enter the date of birth of the applicant as per Government identity proof documents |
Enter the email id of the applicant for further communications and notifications | |
Father/Husband's Name | Enter the name of the father or husband of the applicant |
Relationship | Specify the relationship whether Father or Husband using the radio button |
PAN No | Enter the PAN card number of the applicant |
Correspondence Address | Enter the address of the applicant where further correspondence regarding the application will be sent |
Special Applicant Category | Select special applicant category from the drop-down list if the applicant belongs to one of them. |
Action Button | Description |
ADD APPLICANT | Click on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
PREVIOUS STEP | Click on the PREVIOUS STEP button to go back to the previous stage of the application |
Applicant Details - Institutional Private/Government
Steps | Screen |
---|---|
|
|
Field Name | Description |
---|---|
No of buildings | Select radio button Single Building or Multiple Buildings as per the requirement of applicants |
Name of the Building | Enter the registered name of the building as per property paper |
Building Usage Type as per NBC | Select the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc. |
Building Usage Subtype as per NBC | Select the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc. |
No Of Floors | Select the number of floors (excluding basement but including ground floor) the building has from the drop-down list |
No Of Basements | Select the number of basements the building has from the drop-down list |
Ground Floor Built-up Area | Enter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter |
Height of the building from Ground Floor | Enter the total height of the building in meters measured from the ground floor |
Action Button | Description |
ADD BUILDING | Click on the ADD BUILDING button to add details of additional buildings for Fire NOC |
- After adding property details, enter location details of the property for which NOC is requested
- Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc.
- Applicants can use Location on Map field to enter the GPS location of the building in Google Map
Applicant Type | Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied |
Applicant Sub Type | Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type. |
Applicant Information | |
Name Of Institution | Enter the registered name of the institution on behalf of which applicant is requesting NOC |
Official Telephone Number | Enter the official contact number of the institution |
Name Of Authorized Person | Enter the name of the authorized person from the institution |
Designation in Institution | Enter the designation of the authorized person in the institution |
Mobile No Of Authorized Person | Enter the registered mobile number of the authorized person in the institution |
Email Of Authorized Person | Enter the email id of the authorized person in the institution for further communications and notifications |
Official Correspondence Address | Enter the address of the authorized person in the institution where further correspondence regarding the application will be sent |
Action Button | Description |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
PREVIOUS STEP | Click on the PREVIOUS STEP button to go back to the previous stage of the application |
Documents
Steps | Screen |
---|---|
– Applicant Documents – Building Documents
|
Field Name | Description | |
---|---|---|
Property ID | Enter the property id of the building and click search to fetch details | |
City | Select the city where the building is located | |
Plot/Survey No. | Enter the plot or survey number of the land where the building is located | |
Building/Colony Name | Enter the registered name of the building as per property paper | |
Street Name | Enter the name of the street on which building is located | |
Mohalla | Enter mohalla in which building is located | |
PIN Code | Enter PIN Code of the location of the building | |
Location on map | Enter the GPS location of the building in Google Map | |
Applicable fire station | Enter the name of the fire station under which jurisdiction the building fallsApplicant Documents | |
Identity Proof | Select the type of Identity Proof document from the dropdown list such as Aadhar Card. Click on UPLOAD FILE button to upload the image or scan copy of the document | |
Address Proof | Select the type of Address Proof document from the dropdown list such as Driving License. Click on UPLOAD FILE button to upload the image or scan copy of the document | |
Building Documents | ||
Site Plan | Click on UPLOAD FILE button to upload the image or scan copy of the site plan of the property | |
Ground Floor Plan | Click on UPLOAD FILE button to upload the image or scan copy of the ground floor plan of the property | |
Action Button | Description | |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application | |
PREVIOUS STEP | Click on the PREVIOUS STEP button to go back to the previous stage of the application |
Applicant Details - Individual/Multiple
- In the next stage of the application, select the applicant type from the drop-down list.
- Available applicant types are individual, multiple or institutional private/government. The required information regarding individual and multiple applicants are identical. However, for individual, the application captures data for one applicant whereas for multiple it captures for more than one applicant
- Enter details of the applicant(s) like Mobile Number, Name, Gender, Date of birth, etc. and proceed to the next stage
Application Summary
Steps | Screen |
---|---|
|
Select Individual or Multiple from the drop-down list as per requirement
Field Name | Description |
---|---|
Fee Estimate | |
Displays the estimated fee calculated for the NOC application along with the link to go to VIEW BREAKUP of the fee | |
Property Details | |
Displays the user entered values and files for property details, location details, applicant details and documents along with EDIT link to modify those details | |
Action Button | Description |
SUBMIT | Click on the SUBMIT button to proceed to the next stage of the application |
Post Application Submission
Steps | Screen |
---|---|
|
Field Name | Description |
---|---|
Application No | |
Displays the system generated application number for the NOC | |
Action Button | Description |
PROCEED TO PAYMENT | Click on the PROCEED TO PAYMENT button to proceed to the next stage of the application |
PREVIOUS STEPDOWNLOAD CONFIRMATION FORM | Click on the PREVIOUS STEP button to go back to the previous stage of the application |
Applicant Details - Institutional Private/Govt
- In the next stage of the application, select the applicant type from the drop-down list according to the requirements
- Available applicant types are individual, multiple or institutional private/government
- Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
- Enter details of the applicant like Name Of Institution, Name of Authorised Person, Mobile Number of Authorized Person, etc. and proceed to the next stage
Applicant Details - Institutional
on DOWNLOAD CONFIRMATION FORM to download a PDF copy for the confirmation form | |
PRINT CONFIRMATION FORM | Click on PRINT CONFIRMATION FORM to get a print out of the confirmation form |
Online Payment by Citizen
Steps | Screen |
---|---|
|
Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied
Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
Field Name | Description |
---|---|
Payment Receipt No | |
Displays the system generated payment receipt number for the NOC | |
Action Button | Description |
DOWNLOAD RECEIPT | Click on DOWNLOAD RECEIPT to download a PDF copy for the payment receipt |
PRINT RECEIPT | Click on PRINT RECEIPT to get a print out of the payment receipt |
Logout
Steps | Screen |
---|---|
| <yet to get> |
Action Button | Description |
Log out | Click on Log Out button to sign off from Fire NOC application |