About This Manual

This manual has been written to help the users of Fire No Objection Certificate (NoCNOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NoCNOC. It explains the procedures to the citizen to initiate and complete the fire NoC NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org

Intended Audience

This manual is intended to assist citizen on how to initiate an application for fire NoCNOC, pay fire NoC NOC fees and proceed further.

Document Conventions

If you see…	It means….
Bold Text	Important topic or subject or mandatory information
Italicized text	The word or set of words are especially emphasized.
Note:	The following paragraph provides additional information
Tip:	The following paragraph provides suggestive use
	Mandatory field

Document History

Version No	Date	Description
v1.0	21-Jun-2019	Initial draft

Glossary

Term	Description
ULB	Urban Local Bodies
NoCNOC	No Objection Certificate

Introduction to Fire NoC

Fire NoC is an application developed on DIGIT platform by eGovernments Foundation to facilitates citizens to apply online for no object certificates of fire from ULBs and employees of ULBs to issue certificates


UoM	Unit of Measurement for fee collection for a building for Fire NOC
NBC	National Building Code

Overview

The Fire No-Objection Certificate (NOC) application, developed on the eGov-DIGIT platform, makes the process of obtaining a Fire NOC easy, smooth and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) employees. The application enables:

Citizens can request and receive Fire NOCs for their properties in the online mode
ULB employees can issue the NOCs in an efficient and transparent manner

. A citizen can apply

Citizens can request for provisional (pre-construction) and new (post-construction)

fire NoC online without visiting ULB and application takes care of all the stages of the life cycle of the Fire NoC process. The ultimate goal the application is meant to achieve are making the application, processing, and issuing of NoC transparent to the citizen, eliminate current manual process existing across the ULBs, better citizen service and better interaction between ULB employees and citizen.

Features of Fire NoC

Features

Citizens can apply for Fire NoC application through various channels such as by mobile app or web application or physically at a ULB counter

There are different types of applicants are available in the Fire NoC application such as single, multiple, institutional private and government. A citizen may fall into any of them except government.

The applicant has been given provision to apply NoC for single or multiple buildings or premises.

The applicant can apply for provisional (pre-construction) and new (post-construction) fire NoC

The Fire NoC application provides an option to the citizen to review the NoC request before submission as well as pay the application fee online

Using the Fire NoC application, an applicant can track the status of an already submitted request

The Fire NoC application provides the facility of ddownloading and printing QR code-enabled

NOCs in the online mode

RoleRole DescriptionCitizen/Applicant

The citizen can submit an NoC request online in the application along with payment of charges and fees.

An applicant may be a person or any institutional body.

ULB Counter EmployeesULB counter employees can apply NoC request on behalf of citizen and submit the application in the system. They can be authorized to collect NoC fees and record it into the system to initiate the application processLicensing Clerks/Document VerifiersLicensing clerks/document verifiers are ULB employees who verify the supporting documents and information submitted along with NoC application form. If the information, as well as documents, are correct they can forward an application for field inspection as per next stage in the workflow. For incorrect information or any discrepancy in documents, the NoC application is rejected by the licensing clerks.Licensing Inspectors/Field InspectorsLicensing inspectors/field inspectors are ULB employees who carry out the field visit to the location of the property and physically verify and corroborate the information provided by the applicant. Apart from that, they also verify whether recommended safety precautions, rules, and regulations are adhered by the applicant. If the inspection process is found satisfactory, licensing inspectors can forward an application for approval as per workflow. Similarly, if any deficiency found in the inspection, the NoC application request is rejected.Licensing Officer/Approver

Licensing officer is the final authority from ULB who verifies the NoC applications, check the reports and documents submitted by previous users of the workflow stages and either approve or reject the request. For approved requests, requesting citizens receive the copy of the NoC Certificate generated from ULB

ULB AdministratorULB administrators are employees who are responsible for monitoring the collection drive for Fire NoC and plan ULB revenue targets

Role

Description

Using

Purpose

Screens

Key Features

Key Feature	Ability to submit Fire NOC application forms as different types of applicants
Description	Citizens can submit different types of Fire NOC application forms as different types of applicants. For example, single, multiple, institutional, private and government.
Key Feature
Description
Key Feature
Description
Key Feature
Description
Key Feature	Multiple modes for application of Fire NOC
Description	Applicants can initiate a NOC request through Mobile App or Web App or physically at ULB counter
Key Feature	Attach supporting documents
Description	The system allows the citizen to upload supporting documents for processing the NOC application request.
Key Feature	Pay NOC application fee online
Description	The system allows the citizen to pay the application fee online by debit or credit card, internet banking seamlessly
Key Feature	Track application status
Description	The system provides a view of the NOC application request history and status
Key Feature	Download and Print
Description	The system provides the option to the citizen to download and print QR code-enabled application confirmation form, payment receipts, and

approved NoC certificate for the request

User Roles and Allowed Actions

The Fire NoC issuance process involves various activities which are performed by different types of users such as citizen as well as ULB employees. All the users are associated with their roles and associated allowed actions in the NoC issuance process. In the below tables, details of user roles and actions are explained.

NOC certificate

Process Flow For Complete Fire NOC Life Cycle

Image Added

Using Fire NOC

Apply For Fire NOC

Purpose

This feature allows an applicant to request a Fire NOC for buildings/premises.

User Task Flow

Login

Steps	Screen
Login into DIGIT mSeva application using the registered mobile number and OTP as authentication mode	Image Added

Field Name	Description
Mobile Number	Enter the registered mobile number for the applicant (citizen, institutional body)
OTP	Enter the OTP to authenticate the login
Action Button	Description
LOGIN	Click on the LOGIN button to proceed to login

Landing Page

Steps	Screen
After successful login, click on Apply from Fire NOC widget from the landing page among all applications	Image Added

Action Button	Description
APPLY	Click on the APPLY button to proceed to initiate a Fire NOC request
HOW IT WORKS?	Click on HOW IT WORKS to view knowledge base page regarding information about Fire NOC

NOC Details

Steps

Screen

In Fire NOC Application screen, the applicants need to specify the type of NOC they are requesting for. There are two options available for types of NOC as New and Provisional
Applicants need to select Provisional for Pre-Construction NOC or
New for Post-Construction NOC
If applied for New NOC, applicants have to provide provisional fire NOC for the construction number which will fetch all information of applied previously through DIGIT system
After filling information, click on NEXT STEP which is given on the bottom right of the screen

Image Added

Field Name	Description
NOC Type	Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC
Provisional fire NOC number	For New, enter the provisional NOC number and click on SEARCH for details
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application

Property Details

Steps	Screen
In the next stage of the application enter Property Details in the application. An applicant can request Fire NOC for single or multiple buildings and accordingly additional building details need to be entered Depending on the information provided for Building Usage Type and Subtype fields, UoM value is generated in the application	Image Added

Field Name	Description
No of buildings	Select radio button Single Building or Multiple Buildings as per the requirement of applicants
Name of the Building	Enter the registered name of the building as per property paper
Building Usage Type as per NBC	Select the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc.
Building Usage Subtype as per NBC	Select the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc.
No Of Floors	Select the number of floors (excluding basement but including ground floor) the building has from the drop-down list
No Of Basements	Select the number of basements the building has from the drop-down list
Ground Floor Built-up Area	Enter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter
Height of the building from Ground Floor	Enter the total height of the building in meters measured from the ground floor
Action Button	Description
ADD BUILDING	Click on the ADD BUILDING button to add details of additional buildings for Fire NOC

Steps	Screen
After adding property details, enter location details of the property for which NOC is requested Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc. Applicants can use Location on Map field to enter the GPS location of the building in Google Map	Image Added

Field Name	Description
Property ID	Enter the property id of the building and click search to fetch details
City	Select the city where the building is located
Plot/Survey No.	Enter the plot or survey number of the land where the building is located
Building/Colony Name	Enter the registered name of the building as per property paper
Street Name	Enter the name of the street on which building is located
Mohalla	Enter mohalla in which building is located
PIN Code	Enter PIN Code of the location of the building
Location on map	Enter the GPS location of the building in Google Map
Applicable fire station	Enter the name of the fire station under which jurisdiction the building falls
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Individual/Multiple

Steps

Screen

In the next stage of the application, select the applicant type from the drop-down list.
Available applicant types are individual, multiple or institutional private/government. The required information regarding individual and multiple applicants are identical. However, for individual, the application captures data for one applicant whereas for multiple it captures for more than one applicant
Enter details of the applicant(s) like Mobile Number, Name, Gender, Date of birth, etc. and proceed to the next stage

Image Added

Field Name	Description
Applicant Type	Select Individual or Multiple from the drop-down list as per requirement
Applicant Information
Mobile No	Enter the registered mobile number of the applicant and click on Search to fetch details
Name	Enter the complete name of the applicant as per Government identity proof documents
Gender	Select the gender of the applicant from given options using a radio button
Date Of Birth	Enter the date of birth of the applicant as per Government identity proof documents
Email	Enter the email id of the applicant for further communications and notifications
Father/Husband's Name	Enter the name of the father or husband of the applicant
Relationship	Specify the relationship whether Father or Husband using the radio button
PAN No	Enter the PAN card number of the applicant
Correspondence Address	Enter the address of the applicant where further correspondence regarding the application will be sent
Special Applicant Category	Select special applicant category from the drop-down list if the applicant belongs to one of them.
Action Button	Description
ADD APPLICANT	Click on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Institutional Private/Government

Steps

Screen

In the next stage of the application, select the applicant type from the drop-down list according to the requirements
Available applicant types are individual, multiple or institutional private/government
Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
Enter details of the applicant like Name Of Institution, Name of Authorised Person, Mobile Number of Authorized Person, etc. and proceed to the next stage

Image Added

Field Name	Description
Applicant Type	Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied
Applicant Sub Type	Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
Applicant Information
Name Of Institution	Enter the registered name of the institution on behalf of which applicant is requesting NOC
Official Telephone Number	Enter the official contact number of the institution
Name Of Authorized Person	Enter the name of the authorized person from the institution
Designation in Institution	Enter the designation of the authorized person in the institution
Mobile No Of Authorized Person	Enter the registered mobile number of the authorized person in the institution
Email Of Authorized Person	Enter the email id of the authorized person in the institution for further communications and notifications
Official Correspondence Address	Enter the address of the authorized person in the institution where further correspondence regarding the application will be sent
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Documents

Steps

Screen

In the next stage of the application, upload necessary supporting documents for the Fire NOC application
The documents basically belong to two categories

– Applicant Documents

– Building Documents

Under Applicant Documents, the applicant needs to upload Government authorized Identity Proof documents such as Aadhar Card and Address Proof such as Driving License
Under Building Documents, upload site plan and ground floor plan of the property for which NOC is applied.
Upload files can be in JPG or PDF with size maximum 5MB

Image Added

Field Name	Description
Applicant Documents
Identity Proof	Select the type of Identity Proof document from the dropdown list such as Aadhar Card. Click on UPLOAD FILE button to upload the image or scan copy of the document
Address Proof	Select the type of Address Proof document from the dropdown list such as Driving License. Click on UPLOAD FILE button to upload the image or scan copy of the document
Building Documents
Site Plan	Click on UPLOAD FILE button to upload the image or scan copy of the site plan of the property
Ground Floor Plan	Click on UPLOAD FILE button to upload the image or scan copy of the ground floor plan of the property
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Application Summary

Steps	Screen
In the next stage of the application, the application summary with applicant's entered data is shown as read-only mode along with fee estimation for the NOC The applicant can edit relevant details in different sections If all details are correct, the applicant can submit the NOC application for approval to ULB	Image Added

Field Name	Description
Fee Estimate
Displays the estimated fee calculated for the NOC application along with the link to go to VIEW BREAKUP of the fee
Property Details
Displays the user entered values and files for property details, location details, applicant details and documents along with EDIT link to modify those details
Action Button	Description
SUBMIT	Click on the SUBMIT button to proceed to the next stage of the application

Post Application Submission

Steps	Screen
Once submitted, confirmation form for the NOC will be displayed along with the application number The applicant can download, print confirmation form or go to payment option to pay the calculated fee for the NOC	Image Added

Field Name	Description
Application No
Displays the system generated application number for the NOC
Action Button	Description
PROCEED TO PAYMENT	Click on the PROCEED TO PAYMENT button to proceed to the next stage of the application
DOWNLOAD CONFIRMATION FORM	Click on DOWNLOAD CONFIRMATION FORM to download a PDF copy for the confirmation form
PRINT CONFIRMATION FORM	Click on PRINT CONFIRMATION FORM to get a print out of the confirmation form

Online Payment by Citizen

Steps	Screen
A citizen can use different online mode to pay the application fee such as debit or credit card, internet banking, etc. Once payment is done, the success message will be displayed along with the payment receipt number with the option to download or print the receipt A sample receipt is displayed in the screen	Image Added Image Added

Field Name	Description

Troubleshooting

Payment Receipt No
Displays the system generated payment receipt number for the NOC
Action Button	Description
DOWNLOAD RECEIPT	Click on DOWNLOAD RECEIPT to download a PDF copy for the payment receipt
PRINT RECEIPT	Click on PRINT RECEIPT to get a print out of the payment receipt

Logout

Steps	Screen
Once all the activities completed, the applicant can click on the drop down from the top bar to select the logout option to sign out from the application.	<yet to get>

Action Button	Description
Log out	Click on Log Out button to sign off from Fire NOC application

Versions Compared

Old Version 3

New Version Current

Key

About This Manual

Intended Audience

Document Conventions

Document History

Glossary

Introduction to Fire NoC

Overview

Features of Fire NoC

Using

Purpose

Key Features

User Roles and Allowed Actions

Process Flow For Complete Fire NOC Life Cycle

Using Fire NOC

Apply For Fire NOC

Purpose

Page Comparison

Versions Compared

Old Version 3

New Version Current

Key

About This Manual

Intended Audience

Document Conventions

Document History

Glossary

Introduction to Fire NoC

Overview

Features of Fire NoC

Using

Purpose

Key Features

User Roles and Allowed Actions

Process Flow For Complete Fire NOC Life Cycle

Using Fire NOC

Apply For Fire NOC

Purpose