About This Manual
This manual has been written to help the users of "Miscellaneous Collection" to understand and use the product. The sections in this manual are organized to present functional and operational capabilities of " Miscellaneous Collection". It explains the procedures to the ULB employees to complete their tasks.
In case of further assistance please send an email to contact@eovernments.org
Intended Audience
This manual is intended to assist and train Counter Employees and Field Employees who will use "Miscellaneous Collection" to collect miscellaneous payments from citizens.
Document Conventions
| If you see… | It means…. |
Bold Text | Important topic or subject or mandatory information |
Italicized text | The word or set of words are especially emphasized. |
Note: | The following paragraph provides additional information |
Tip: | The following paragraph provides suggestive use |
Alert | The following paragraph needs user attention |
Mandatory field |
Document History
| Version No | Date | Description |
|---|---|---|
1 | Version1 of Miscellaneous Collection will help ULB employees to capture miscellaneous payments made by a citizen to the ULB. It will also have collection reports for the administrators. |
Glossary
Term | Description |
|---|---|
ULB | Urban Local Body. |
Service Type | The service type is basically sub-type of service category. It is mapped to the service category. Example - Municipal Rents, Advertisement Taxes. |
Service Category | Service category is the facility for which citizen is being charged. Example - Rent, Taxes. |
Payer Name | The name of the individual who is making the payment. |
G-8 Receipt | Name of the manual receipt register in Punjab used to acknowledge the payment made by Citizens. |
Field Collection Fee | It is the extra charge that ULBs collect when they collect bills on the ground or on the field. |
Consumer Name | Name of the citizen who is availing the service. |
Collections | Payments made by Citizens to the Municipality. |
Introduction to Miscellaneous Collection
Miscellaneous Collection helps ULB employees compute all miscellaneous payments made by citizens to the ULB. It helps in eliminating the paper-based process of issuing manual receipts to calculate payments like Advertisement Taxes, Parking Charges, and others. It also helps in streamlining the EoD(End of the Day) collection process in a ULB by digitizing all payment streams
Features of Miscellaneous Collection
Feature | Description |
|---|---|
Capture Miscellaneous Collection | This feature for the ULB employee helps to collect payment on the field or at the counter for any type of services provided by the ULB. It eliminates the use of manual receipts in the ULBs and hence streamlines the EoD( End of the day) processes like remittances. |
Search Receipt | This feature for the ULB employee helps search for receipts of past payments. The employee can search receipts for miscellaneous payments based on parameters like Receipt No., Service Category and Mobile Number. |
Download Receipt | This feature for citizens and ULB employees helps to view, download and print previous receipts. In search results, a link to download the receipt is available. |
Notification- SMS | Once the payment is collected, an SMS notification is triggered to the citizen with payment and receipt details, with a link to download the receipt. |
Reports | This feature for the ULB administrator helps to view ULB collections for different services, for different time periods, through various payment modes and collection channels. The reports enable them to understand shortfall, take decisions on possible revenue channels, streamline collection processes and plan collection drives. |
User Roles
User | Role |
|---|---|
Counter Employee | An employee who is stationed at ULB offices and is responsible for receiving payments. |
Citizen | A consumer of services provided by the ULB. |
Field Employee | An employee who collects payments from Citizens by being on the Field. |
ULB Administrator | An Admin who is responsible for monitoring the collection drive and plan ULB revenue targets. |
Using Miscellaneous Collection
Capture Miscellaneous Collection
Purpose
The counter employee or field employee initiates the Miscellaneous Collection process in the system. The payment made by the citizen against a collection is recorded in the system during this process.
Screens
Steps | |
|---|---|
To capture Miscellaneous Collection and download a receipt, follow these steps:
|
|
Fig 1: Screens for Capturing Miscellaneous Collection
Field Name | Description |
|---|---|
City | The default location of the Consumer |
Mobile No | Phone number of the Consumer |
Consumer Name | The person or entity name |
Service Category | Service category is the facility for which citizen is being charged. Example - Rent, Taxes. |
Service Type | The Service type associated with the service category |
From Date | Validity period start date |
To Date | Validity period end date |
The New miscellaneous collection page has three section
Fee Estimate Section
Capture Payment Section
G8 Receipt Details Section
Fee Estimate
This section shows the Total Amount payable by the consumer. |
|
Fig 2: Fee Estimate
Capture Payment
Miscellaneous Collection allows 4 payment options. Payment through Cash/Cheque/DD/Credit/Debit Card. Choose the appropriate mode of payment to proceed.
Payment mode: Cash-
|
|
Fig 3 Capture Payment - Cash
Input Field | Description |
|---|---|
Paid By | Entity who is paying the tax. It can be the owner or someone else on his behalf. |
Payer Name | Name of the Payer. |
Payer Mobile No | Phone number of the Payer for correspondence. |
Payment mode: Cheque -
|
|
Fig 4 Capture Payment - Cheque
Input Field | Description |
|---|---|
Paid By | Entity who is paying the tax- could be the owner or someone else on his behalf |
Payer Name | Name of the Payer |
Payer Mobile No | Phone number of the Payer |
Cheque No | Number on the Cheque |
Cheque Date | Date of the Cheque issual |
IFCS Code | IFSC code of the Bank issuing the Cheque |
Bank Name | Name of the Bank issuing the Cheque |
Branch Name | Branch of the cheque issuing bank |
Payment mode: DD( Demand Draft)
|
|
Fig 5 Capture Payment - DD
Input Field | Description |
|---|---|
Paid By | Entity who is paying the tax it could be the owner or someone else on his behalf |
Payer Name | Name of the Payer |
Payer Mobile No | Phone number of the Payer |
DD No. | Number on the Demand Draft |
DD Date | Date on which the Demand Draft was drawn |
IFCS Code | IFSC code of the Bank issuing the Demand Draft |
Bank Name | Name of the Bank issuing the Demand Draft |
Branch Name | Branch Name of the DD issuing bank |
Payment mode: Credit/Debit Card
|
|
Fig 6 Capture Payment - Credit/Debit Card
Input Field | Description |
|---|---|
Paid By | Entity who is paying the tax. It could be the owner or someone else on his behalf |
Payer Name | Name of the Payer |
Payer Mobile No | Phone number of the Payer |
Last 4 digits | Last 4 digits of the card |
Transaction No. | Transaction number generated for the transaction |
Re-enter Transaction No. | Re-enter the above transaction number |
G8 Receipt Details
It is the manual receipt register and varies for each state.
Fig 7: G8 Receipt Details
Upon successful processing of the payment, a receipt with a unique receipt number is generated.Click on View Receipt to view and download receipt |
|
Fig 8 Payment Status Message
Payment Receipt |
|---|
|
Search Receipt – Employee
Purpose
The ULB employee can search receipts for miscellaneous payments made in the past based on parameters like Receipt No., Service Category and Mobile Number.
To search for receipts of past payments.
|
|
Fig 9 Search Receipt Screen
Input Field | Description |
|---|---|
Receipt Number | Unique identifier for a Receipt |
Service Category | Service category is the facility for which citizen is being charged. Example - Rent, Taxes. |
Mobile No | Consumer or Payer Mobile Number |
Download Receipt
Purpose
This feature for citizens and ULB employees helps to view, download and print receipts for previous payments.
The search results for a receipt return : 1. A link to download receipt is available in search results. 2. Click on the link to download the receipt |
|
Fig 10 Download Receipt Screen
Notification- SMS
Purpose
Once the payment is concluded citizens are notified by SMS on their registered mobile number.
An SMS notification is triggered to the citizen with payment and receipt details, with a link to download the receipt. |
|
Fig 11 SMS Notification
Reports
Purpose
ULB administrators can generate and view reports on collections received across different services and time periods. These reports help them in planning collection drives and in devising revenue optimization steps.
To view the reports.
|
|
Input Field | Description |
|---|---|
ULB | Urban Local Body for which collection status is to be ascertained. |
Service Category | Service category is the facility for which citizen is being charged. Example - Rent, Taxes. |
Payment Mode | Payment Mode helps to generate summarized reports for different payment options like Cash/Cheque/DD/Card/Online. |
Collection Channel | Collection Channel helps to generate channel wise reports. Channels can be Counter, Field or both. |
From Date | Start date of the time period for which report is required. |
To Date | End date of the time period for which report is required. |