About This Manual

This manual has been written to help the users of Fire No Objection Certificate (NOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NOC. It explains the procedures to the citizen to initiate and complete the fire NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org

Intended Audience

This manual is intended to assist citizen on how to initiate an application for fire NOC, pay fire NOC fees and proceed further.

Document Conventions

If you see…	It means….
Bold Text	Important topic or subject or mandatory information
Italicized text	The word or set of words are especially emphasized.
Note:	The following paragraph provides additional information
Tip:	The following paragraph provides suggestive use
	Mandatory field

Document History

Version No	Date	Description
v1.0	21-Jun-2019	Initial draft

Glossary

Term	Description
ULB	Urban Local Bodies
NOC	No Objection Certificate
UoM	Unit of Measurement for fee collection for a building for Fire NOC
NBC	National Building Code

Introduction to Fire NOC

Fire NOC is an application developed on DIGIT platform by eGovernments Foundation to facilitates citizens to apply online for no object certificates of fire from ULBs and employees of ULBs to issue certificates in an efficient and transparent manner. A citizen can apply for provisional (pre-construction) and new (post-construction) fire NOC online without visiting ULB and application takes care of all the stages of the life cycle of the Fire NOC process. The ultimate goal the application is meant to achieve are making the application, processing, and issuing of NOC transparent to the citizen, eliminate current manual process existing across the ULBs, better citizen service and better interaction between ULB employees and citizen.

Features of Fire NOC

Features

Citizens can apply for Fire NOC application through various channels such as by mobile app or web application or physically at a ULB counter
There are different types of applicants are available in the Fire NOC application such as single, multiple, institutional private and government. A citizen may fall into any of them except government.
The applicant has been given provision to apply NOC for single or multiple buildings or premises.
The applicant can apply for provisional (pre-construction) and new (post-construction) fire NOC
The Fire NOC application provides an option to the citizen to review the NOC request before submission as well as pay the application fee online
Using the Fire NOC application, an applicant can track the status of an already submitted request
The Fire NOC application provides the facility of ddownloading and printing QR code-enabled application confirmation form, payment receipts, and approved NOC certificate for the request

User Roles and Allowed Actions

The Fire NOC issuance process involves various activities which are performed by different types of users such as citizen as well as ULB employees. All the users are associated with their roles and associated allowed actions in the NOC issuance process. In the below tables, details of user roles and actions are explained.

Role	Role Description
Citizen/Applicant	The citizen can submit a NOC request online in the application along with payment of charges and fees. An applicant may be a person or any institutional body.
ULB Counter Employees	ULB counter employees can apply NOC request on behalf of citizen and submit the application in the system. They can be authorized to collect NOC fees and record it into the system to initiate the application process
Licensing Clerks/Document Verifiers	Licensing clerks/document verifiers are ULB employees who verify the supporting documents and information submitted along with NOC application form. If the information, as well as documents, are correct they can forward an application for field inspection as per next stage in the workflow. For incorrect information or any discrepancy in documents, the NOC application is rejected by the licensing clerks.
Licensing Inspectors/Field Inspectors	Licensing inspectors/field inspectors are ULB employees who carry out the field visit to the location of the property and physically verify and corroborate the information provided by the applicant. Apart from that, they also verify whether recommended safety precautions, rules, and regulations are adhered by the applicant. If the inspection process is found satisfactory, licensing inspectors can forward an application for approval as per workflow. Similarly, if any deficiency found in the inspection, the NOC application request is rejected.
Licensing Officer/Approver	Licensing officer is the final authority from ULB who verifies the NOC applications, check the reports and documents submitted by previous users of the workflow stages and either approve or reject the request. For approved requests, requesting citizens receive the copy of the NOC Certificate generated from ULB
ULB Administrator	ULB administrators are employees who are responsible for monitoring the collection drive for Fire NOC and plan ULB revenue targets

The NOC issuance process involves a role-based workflow model where every role in the workflow is allotted a set of actions which are necessary for carrying out required operations.

Actions	Description	Role
Initiate	The action begins the NOC application for citizen and counter employees	Citizen, ULB Counter Employees
Submit	This action saves the application from citizen or counter employee and makes it available for the next step in the workflow	Citizen, ULB Counter Employees
Pay/Collect Payment	This action helps to pay application fees by the citizen or collect by the counter employees	Citizen, ULB Counter Employees
Verify and Forward	This action moves the application to the next stage of the workflow process and also assigns the task to the next user in the workflow if needed	Licensing Clerk
Approve	This action is in the last stage of application workflow which will approve the Fire NOC application	Licensing Officer
Reject	This action rejects an application. The rejected application cannot be processed further in the workflow. The citizen is not allowed to re-apply with the same application.	Licensing Officer, Licensing Clerk, Licensing Inspector
Send Back	This action sends back the application to the immediately previous state of the application	Licensing Officer, Licensing Inspector
Refer for Opinion	This action sends the application to any role in the workflow for their comments	Licensing Clerk, Licensing Inspector

Process Flow

Using Fire NOC

Apply For Fire NOC

Purpose

This feature allows an applicant to request a Fire NOC for buildings/premises.

User Task Flow

Login

Steps

Screen

Login into DIGIT mSeva application using the registered mobile number and OTP as authentication mode

Field Name	Description
Mobile Number	Enter the registered mobile number for the applicant (citizen, institutional body)
OTP	Enter the OTP to authenticate the login
Action Button	Description
LOGIN	Click on the LOGIN button to proceed to login

Landing Page

Steps

Screen

After successful login, click on Apply from Fire NOC widget from the landing page among all applications

Action Button	Description
APPLY	Click on the APPLY button to proceed to initiate a Fire NOC request
HOW IT WORKS?	Click on HOW IT WORKS to view knowledge base page regarding information about Fire NOC

NOC Details

Steps

Screen

In Fire NOC Application screen, the applicants need to specify the type of NOC they are requesting for. There are two options available for types of NOC as New and Provisional
Applicants need to select Provisional for Pre-Construction NOC or
New for Post-Construction NOC
If applied for New NOC, applicants have to provide provisional fire NOC for the construction number which will fetch all information of applied previously through DIGIT system
After filling information, click on NEXT STEP which is given on the bottom right of the screen

Field Name	Description
NOC Type	Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC
Provisional fire NOC number	For New, enter the provisional NOC number and click on SEARCH for details
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application

Property Details

Steps

Screen

In the next stage of the application enter Property Details in the application.
An applicant can request Fire NOC for single or multiple buildings and accordingly additional building details need to be entered
Depending on the information provided for Building Usage Type and Subtype fields, UoM value is generated in the application

Field Name	Description
No of buildings	Select radio button Single Building or Multiple Buildings as per the requirement of applicants
Name of the Building	Enter the registered name of the building as per property paper
Building Usage Type as per NBC	Select the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc.
Building Usage Subtype as per NBC	Select the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc.
No Of Floors	Select the number of floors (excluding basement but including ground floor) the building has from the drop-down list
No Of Basements	Select the number of basements the building has from the drop-down list
Ground Floor Built-up Area	Enter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter
Height of the building from Ground Floor	Enter the total height of the building in meters measured from the ground floor
Action Button	Description
ADD BUILDING	Click on the ADD BUILDING button to add details of additional buildings for Fire NOC

Steps

Screen

After adding property details, enter location details of the property for which NOC is requested
Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc.
Applicants can use Location on Map field to enter the GPS location of the building in Google Map

Field Name	Description
Property ID	Enter the property id of the building and click search to fetch details
City	Select the city where the building is located
Plot/Survey No.	Enter the plot or survey number of the land where the building is located
Building/Colony Name	Enter the registered name of the building as per property paper
Street Name	Enter the name of the street on which building is located
Mohalla	Enter mohalla in which building is located
PIN Code	Enter PIN Code of the location of the building
Location on map	Enter the GPS location of the building in Google Map
Applicable fire station	Enter the name of the fire station under which jurisdiction the building falls
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Individual/Multiple

Steps

Screen

In the next stage of the application, select the applicant type from the drop-down list.
Available applicant types are individual, multiple or institutional private/government. The required information regarding individual and multiple applicants are identical. However, for individual, the application captures data for one applicant whereas for multiple it captures for more than one applicant
Enter details of the applicant(s) like Mobile Number, Name, Gender, Date of birth, etc. and proceed to the next stage

Field Name	Description
Applicant Type	Select Individual or Multiple from the drop-down list as per requirement
Applicant Information
Mobile No	Enter the registered mobile number of the applicant and click on Search to fetch details
Name	Enter the complete name of the applicant as per Government identity proof documents
Gender	Select the gender of the applicant from given options using a radio button
Date Of Birth	Enter the date of birth of the applicant as per Government identity proof documents
Email	Enter the email id of the applicant for further communications and notifications
Father/Husband's Name	Enter the name of the father or husband of the applicant
Relationship	Specify the relationship whether Father or Husband using the radio button
PAN No	Enter the PAN card number of the applicant
Correspondence Address	Enter the address of the applicant where further correspondence regarding the application will be sent
Special Applicant Category	Select special applicant category from the drop-down list if the applicant belongs to one of them.
Action Button	Description
ADD APPLICANT	Click on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Institutional Private/Govt

Steps

Screen

In the next stage of the application, select the applicant type from the drop-down list according to the requirements
Available applicant types are individual, multiple or institutional private/government
Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
Enter details of the applicant like Name Of Institution, Name of Authorised Person, Mobile Number of Authorized Person, etc. and proceed to the next stage

Applicant Details - Institutional

Field Name	Description
Applicant Type	Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied
Applicant Sub Type	Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
Applicant Information
Name Of Institution	Enter the registered name of the institution on behalf of which applicant is requesting NOC
Official Telephone Number	Enter the official contact number of the institution
Name Of Authorized Person	Enter the name of the authorized person from the institution
Designation in Institution	Enter the designation of the authorized person in the institution
Mobile No Of Authorized Person	Enter the registered mobile number of the authorized person in the institution
Email Of Authorized Person	Enter the email id of the authorized person in the institution for further communications and notifications
Official Correspondence Address	Enter the address of the authorized person in the institution where further correspondence regarding the application will be sent
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Citizen User Manual for Fire NOC

About This Manual

Intended Audience

Document Conventions

Document History

Glossary

Introduction to Fire NOC

Features of Fire NOC

User Roles and Allowed Actions

Process Flow

Using Fire NOC

Apply For Fire NOC

Purpose