Introduction
Workflow action defined as an activity which is performed by a workflow user on a service request/ application during the workflow. All the workflow actions are predefined and performed a well defined job once performed.
Actions are not configurable by nature the only labels and localization permissible for configuration.
Data Table
S. No. | Action | Description | Module(s) |
1 | Initiate | The action will start the application for citizen and CEMP | Trade Licenses, Property Tax, Building Plan Approval |
2 | Edit | Using this action the application can be opened in editable form and any changes can be performed | Trade Licenses, Property Tax, Building Plan Approval |
3 | Submit | This action will freeze the application from citizen or CEMP and proceed further for workflow | Trade Licenses, Property Tax, Building Plan Approval |
4 | Verify and Forward | This action will proceed application to next stage of workflow process and also assigns tasks to the next user in workflow (if needed) | Trade Licenses, Property Tax, Building Plan Approval |
5 | Pay | This action will help to pay application fees | Trade Licenses, Property Tax, Building Plan Approval |
6 | Approve | This action will be the last stage of application workflow which will grant permission for specific application | Trade Licenses, Property Tax, Building Plan Approval |
7 | Activate connection | This action will create a consumer no. against the application and demand generation can start | Water and Sewerage Charges |
8 | Reject | This action will reject the application, the application rejected can’t be processed further or with the help of it citizens can not re-apply. He has to start a new application next time. | Trade Licenses, Property Tax, Building Plan Approval |
9 | Send Back | An actor can assign back the application to the previous state if any edits/changes are required. | Trade Licenses, Property Tax, Building Plan Approval |
10 | Send Back to Citizen | An actor can assign back the application to the citizen if any edits/changes are required. | Trade Licenses, Property Tax, Building Plan Approval |
11 | View | Any one in the workflow can view the application and task details | Trade Licenses, Property Tax, Building Plan Approval |
12 | Comment | Comments can be recorded before any action is taken which can change state of the application | Trade Licenses, Property Tax, Building Plan Approval |
13 | Download/ Print | Download/Print of any artifacts can be configured as per the requirement for application processing | All Modules |
14 | Forward | This action will not create any bill but will be forwarded to the next level review and approve | Finance |
15 | Create and Approve | In this action the user who initiate the action can create and approve the bill. (Here there should a threshold amount to be setup) | Finance |
16 | Save | In this action approver can Save the bill before it is approved or rejected | Finance |
17 | Verify and Approve | This action will help the approver to approve the bill if he/she feels all the information is updated correctly | Finance |
18 | Reject | This action will help the approver to reject the bill if he/she feels all the information is not correct and may need further clarification. | Finance |
19 | Send back to Assistant | This action will help to send back the notification on the bill is rejected from the approver | Finance |
20 | Cancel | This action will help the approver to cancel the bill if he/she feels that the bill need to be rejected | Finance |
Procedure
Data Definition
Not applicable
Steps to fill data
Not applicable
Checklist
Not applicable
Attachments
Not applicable