Water & Sewerage Release Notes

Author

 Aditya Kumar

 04-04-2020

Version

 2.0

Revision

Apply for new Water/Sewerage connection

1. The user can apply for the connection individually or integrated 

2. For integrated connection, two separate applications are created. These applications are processed separately and can have a separate workflow, fee payment, SLAs, calculation logic etc.

Role-Based Access for Employees

1. Configurable role-action mapping

2. Actors, actions and state can be configured as required

3. Send back the application to the citizen

Property Integration

1. User can use his/her property ID to fetch property-related information and on the basis of that apply for a connection

Capture Plumber details

1. Plumber information ie. name, number, licence no. are captured in the system

2. Better Communication and transparency, by bringing plumber info in the system

'How it works' section

1. Videos can be uploaded about how to apply for a W&S connection

2. FAQs to handle common doubts

My Applications (Citizen)

1. Applications filed by citizen are maintained in the 'My Application' section

2. The citizen can take required actions on the application ie. pay the fee, modify, track, submit, resubmit etc.

Employee search screen

1. Applications and connections can be searched using separate screens

2. Different search parameters and search results, more flexibility

3. Apply/Collect fee on behalf of citizen

Pay application fee

1. The citizen can pay the estimated connection charges online using the card

2. Payment link in the application, mSeva notification, SMS notification

3. The citizen can make payment at the counter using cash, DD, cheque

Misc. features

1. All artefacts formats ie. application form, estimation notice and sanction letter are configurable

2. Citizens can maintain and download the artefacts

3. Citizen gets notified at each workflow step

4. Payment link in the SMS

5. All the labels, legend names, etc. can be configured using localization service. It can support multiple languages

6. For better usability and experience, the mobile view is optimized for each screen design

NC-1

Event-based

Application submitted

Application Submission

All Owners + Applicant

Dear <Owner Name>, You have successfully submitted your application for a New <Service> Connection. Your Application No. is <Application number>. Click here to download your application <Application download link>. For more information, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name>, You have successfully submitted your application for a New <Service> Connection. Your Application No. is <Application number>.

Action Button: Download Application

NC-2

Event-based

Application rejected

DV/JE/AP Rejects Application

All Owners + Applicant

Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been rejected. For more details, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been rejected. Click here for more details <View History Link>

NC-3

Event-based

Application sent back

DV/JE/AP sends back Application

All Owners + Applicant

Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been sent back. For more details, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been sent back. Click here for more details <View History Link>

NC-4

Event-based

DV : Application forwarded

DV forwards Application

All Owners + Applicant

Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending for field inspection' from 'Pending for document verification’. For more details, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending for field inspection' from 'Pending for document verification’. To track your application, click on <View History Link>

NC-5

Event-based

JE : Application forwarded

JE forwards Application

All Owners + Applicant

Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending : Approval for connection' from 'Pending for field inspection’. For more details, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name>, Status of your application <Application number> for a New <Service> Connection has changed to ‘Pending: Approval for connection' from 'Pending for field inspection’. To track your application, click on <View History Link>

NC-6

Event-based

AP: Application approves for connection

Approver approves for Connection

All Owners + Applicant

Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been approved. To make payment against your application, please click on <payment link> . Log in to <mseva URL> or download <mseva app link> for more details.

Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been approved. To make payment against your application, please click on PAY NOW.

Action button: PAY NOW

NC-7

Event-based

Make Payment

Citizen/CEMP makes payment

All Owners + Applicant

Dear <Owner Name> , Your payment for New <Service> connection against the application <Application number> has been been successfully recorded. You can download your receipt using this link <receipt download link>. For more details, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name> , Your payment for New <Service> connection against the application <Application number> has been been successfully recorded. You can download the receipt by clicking DOWNLOAD RECEIPT

Action button: DOWNLOAD RECEIPT

NC-8

Event-based

Connection activation

CL activates connection

All Owners + Applicant

Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been activated. To check your connection details, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name>, Your New <Service> connection against the application <Application number> has been activated. To check your connection details, click here <connection details page>.

NC-9

Event-based

Application edited

DV/JE/AP Edits the Application

All Owners + Applicant

Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been edited. For more details, please log in to <mseva URL> or download <mseva app link>.

Dear <Owner Name>, Your Application <Application number> for a New <Service> Connection has been edited. Click here for more details <View History Link>

Misc features

Keep the same consumer no.

Enhance flow(Restrict actions)

P2

Legacy Data Upload and Management

Facilitate legacy data upload including connection details and DCB details. Provision to correct connection details and accounts due to error while uploading data.

P1

Integrated Bill

Group connections against Property ID

Remittance in Different bank accounts

Generate integrated bills

P1

Handling advance payment

Accepting advance payment

P1

Door-step billing and collection

Edit meter reading. Ability to enable a door to door collection and generating bills on the spot once meter reading is updated in the system

P1

Connection against non-owner

Title transfer

• Transfer of connection

• Mutation

P2

Block-level due date on bills

Ability to Define different Due dates at Ward level (within the ULB)

P1

Apply flows

Change of usage

Non metered to metered

Regularizing connection

P2

•  Water Charges Service

• Water Charges Calculator

• Sewerage Charges Service

• Sewerage Charges Calculator

Apply for a new Water/Sewerage connection