PGR 2.1 Release Notes

Document Version Control	Name	Publish Date

Document Version Control	Name	Publish Date
Author	Prashant Tak	09-10-2020
Version	V1.0
Revision

Overview

As part of the PGR products, we have added out of the box reports which will go live with product release to monitor basic KPIs and help administrators track adoption and employee performance with ease.

Release Highlights

The following reports are created as part of the product offering in PGR with necessary filters in every report to get deeper insights from data.

ULB Report
GRO Performance Report
FME Performance Report
Description Report

Release Features

Key Feature	Description

Key Feature	Description
PGR	ULB Report	This report will show Department wise information on complaints that are logged into the system and statistics around the performance of the overall system.
PGR	GRO Performance Report	This report will provide information on Grievance Routing Officer performance.
PGR	FME Performance Report	This report will provide information on first-mile employee performance.
PGR	Description Report	This report will worklist for FME in which complaints assigned to him will be visible. The FME can take the printout and go on the ground with the necessary information and resolve the complaint, also if there are contractors or contract labourers this printout will solve the problem to handover list of complaints to them.