Citizen Research & Analysis

Owned by Hena Shah
Last updated: Feb 17, 2021
1 min read

 

Acquisition

To be reviewed

Note: Google search also leads to State and Central Websites for PGR for instance

 

Activation

Information Architecture

Content

Usability

Retention

Aha!

Usability

Graphics

Referral

Competitive Analysis

  • South Africa - Khawuleza

  • Korea - Seoul Smart Complaint Centre

  • Mongolia - Smart Mongol

  • Bangladesh - সরকারি কাজে ব্যাবহারিক বাংলা (Sarkari Kaje Bangla)

  • Pakistan - Pakistan Citizen Portal

  • Bhutan - eKaaSel Bhutan

  • Malaysia - Respons Rakyat Melaka

  • Sleman, Indonesia - Lapor

  • India - MADAD (visa and passport)

  • Singapore - OneService

 

eGov

Others

 

eGov

Others

Objective

One stop solution for all government services

 

  • Most apps were designed for specific government services

Accessibility - Digital (SEO/Brand/etc)

 

 

Accessibility - Non-Digital