Product - Public Grievance Redressal
- Anusha John (Unlicensed)
- Harishikesh Anand
- Anjoo Narayan
Document Tracker
About PGR
DIGIT-Public Grievance Redressal (PGR) is a self-serve web and mobile-based, easy-to-use and configurable product for submission of grievances by the citizens from anywhere, anytime. For the speedy and efficient resolution of civic-related complaints, DIGIT-PGR enables the citizens to report the issues in real-time and enables municipal employees with easy identification of the issues and helps them to initiate corrective actions, without any delay.
Module Features
The list below summarizes the key features supported by the PGR module -
Registration, Login and Creation of User Profile
Lodging a Complaint
Assigning a Complaint
Resolving a Complaint
Manage Complaints
Track Complaints
Dashboards and Reports
General Features
Detailed Quarterly Roadmap
Planned Q3
OKR | Item | Priority | Effort | Status | Notes |
|---|---|---|---|---|---|
? | UX Retrospect | HIGH | MEDIUM | IN PROGRESS
| Based on testing and analysis, we found out that certain key features were discounted off that are important part of the module and are needed for go-live. A thorough product retrospect is required, post which the plan is to bring back the missing features/ functionalities. |
Backlog
https://digit-discuss.atlassian.net/browse/RAIN-3419