The Desludging Operators or DSOs are responsible for initiating and completing action on the citizen requests for desludging services. The requests are routed to the respective DSOs by the ULB officials. The DSOs update the application status once the services are delivered and payments collected.

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DSOs can -

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• Assign vehicles for desludging services

• Decline service requests

• Complete service requests

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Manage Service Requests

Open

Step 1 - Login as DSO

Open

Step 2 - View list of service requests and review requests to initiate necessary action

Step 3 - Assign a vehicle to deliver desludging services

Step 4 - Complete request once service is delivered

Service request completed successfully acknowledgement screen

Step 5 - Decline service request