About This Manual
This manual has been written to help the users of Fire No Objection Certificate (NOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NOC. It explains the procedures to the citizen to initiate and complete the fire NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org
Intended Audience
This manual is intended to assist citizen on how to initiate an application for fire NOC, pay fire NOC fees and proceed further.
Document Conventions
If you see… | It means…. |
Bold Text | Important topic or subject or mandatory information |
Italicized text | The word or set of words are especially emphasized. |
Note: | The following paragraph provides additional information |
Tip: | The following paragraph provides suggestive use |
Mandatory field |
Document History
Version No | Date | Description |
---|---|---|
v1.0 | 21-Jun-2019 | Initial draft |
Glossary
Term | Description |
---|---|
ULB | Urban Local Bodies |
NOC | No Objection Certificate |
UoM | Unit of Measurement for fee collection for a building for Fire NOC |
NBC | National Building Code |
Introduction to Fire NOC
Fire NOC is an application developed on DIGIT platform by eGovernments Foundation to facilitates citizens to apply online for no object certificates of fire from ULBs and employees of ULBs to issue certificates in an efficient and transparent manner. A citizen can apply for provisional (pre-construction) and new (post-construction) fire NOC online without visiting ULB and application takes care of all the stages of the life cycle of the Fire NOC process. The ultimate goal the application is meant to achieve are making the application, processing, and issuing of NOC transparent to the citizen, eliminate current manual process existing across the ULBs, better citizen service and better interaction between ULB employees and citizen.
Features of Fire NOC
Features |
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User Roles and Allowed Actions
The Fire NOC issuance process involves various activities which are performed by different types of users such as citizen as well as ULB employees. All the users are associated with their roles and associated allowed actions in the NOC issuance process. In the below tables, details of user roles and actions are explained.
Role | Role Description |
Citizen/Applicant | The citizen can submit a NOC request online in the application along with payment of charges and fees. An applicant may be a person or any institutional body. |
ULB Counter Employees | ULB counter employees can apply NOC request on behalf of citizen and submit the application in the system. They can be authorized to collect NOC fees and record it into the system to initiate the application process |
Licensing Clerks/Document Verifiers | Licensing clerks/document verifiers are ULB employees who verify the supporting documents and information submitted along with NOC application form. If the information, as well as documents, are correct they can forward an application for field inspection as per next stage in the workflow. For incorrect information or any discrepancy in documents, the NOC application is rejected by the licensing clerks. |
Licensing Inspectors/Field Inspectors | Licensing inspectors/field inspectors are ULB employees who carry out the field visit to the location of the property and physically verify and corroborate the information provided by the applicant. Apart from that, they also verify whether recommended safety precautions, rules, and regulations are adhered by the applicant. If the inspection process is found satisfactory, licensing inspectors can forward an application for approval as per workflow. Similarly, if any deficiency found in the inspection, the NOC application request is rejected. |
Licensing Officer/Approver | Licensing officer is the final authority from ULB who verifies the NOC applications, check the reports and documents submitted by previous users of the workflow stages and either approve or reject the request. For approved requests, requesting citizens receive the copy of the NOC Certificate generated from ULB |
ULB Administrator | ULB administrators are employees who are responsible for monitoring the collection drive for Fire NOC and plan ULB revenue targets |
The NOC issuance process involves a role-based workflow model where every role in the workflow is allotted a set of actions which are necessary for carrying out required operations.
Actions | Description | Role |
Initiate | The action begins the NOC application for citizen and counter employees | Citizen, ULB Counter Employees |
Submit | This action saves the application from citizen or counter employee and makes it available for the next step in the workflow | Citizen, ULB Counter Employees |
Pay/Collect Payment | This action helps to pay application fees by the citizen or collect by the counter employees | Citizen, ULB Counter Employees |
Verify and Forward | This action moves the application to the next stage of the workflow process and also assigns the task to the next user in the workflow if needed | Licensing Clerk |
Approve | This action is in the last stage of application workflow which will approve the Fire NOC application | Licensing Officer |
Reject | This action rejects an application. The rejected application cannot be processed further in the workflow. The citizen is not allowed to re-apply with the same application. | Licensing Officer, Licensing Clerk, Licensing Inspector |
Send Back | This action sends back the application to the immediately previous state of the application | Licensing Officer, Licensing Inspector |
Refer for Opinion | This action sends the application to any role in the workflow for their comments | Licensing Clerk, Licensing Inspector |
Process Flow
Using Fire NOC
Apply For Fire NOC
Purpose
This feature allows an applicant to request a Fire NOC for buildings/premises.
User Task Flow
Login
Steps | Screen |
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|
Field Name | Description |
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Mobile Number | Enter the registered mobile number for the applicant (citizen, institutional body) |
OTP | Enter the OTP to authenticate the login |
Action Button | Description |
LOGIN | Click on the LOGIN button to proceed to login |
Landing Page
Steps | Screen |
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|
Action Button | Description |
APPLY | Click on the APPLY button to proceed to initiate a Fire NOC request |
HOW IT WORKS? | Click on HOW IT WORKS to view knowledge base page regarding information about Fire NOC |
NOC Details
Steps | Screen |
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|
Field Name | Description |
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NOC Type | Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC |
Provisional fire NOC number | For New, enter the provisional NOC number and click on SEARCH for details |
Action Button | Description |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
Property Details
Steps | Screen |
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|
Field Name | Description |
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No of buildings | Select radio button Single Building or Multiple Buildings as per the requirement of applicants |
Name of the Building | Enter the registered name of the building as per property paper |
Building Usage Type as per NBC | Select the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc. |
Building Usage Subtype as per NBC | Select the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc. |
No Of Floors | Select the number of floors (excluding basement but including ground floor) the building has from the drop-down list |
No Of Basements | Select the number of basements the building has from the drop-down list |
Ground Floor Built-up Area | Enter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter |
Height of the building from Ground Floor | Enter the total height of the building in meters measured from the ground floor |
Action Button | Description |
ADD BUILDING | Click on the ADD BUILDING button to add details of additional buildings for Fire NOC |
Steps | Screen |
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|
Field Name | Description |
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Property ID | Enter the property id of the building and click search to fetch details |
City | Select the city where the building is located |
Plot/Survey No. | Enter the plot or survey number of the land where the building is located |
Building/Colony Name | Enter the registered name of the building as per property paper |
Street Name | Enter the name of the street on which building is located |
Mohalla | Enter mohalla in which building is located |
PIN Code | Enter PIN Code of the location of the building |
Location on map | Enter the GPS location of the building in Google Map |
Applicable fire station | Enter the name of the fire station under which jurisdiction the building falls |
Action Button | Description |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
PREVIOUS STEP | Click on the PREVIOUS STEP button to go back to the previous stage of the application |
Applicant Details - Individual/Multiple
Steps | Screen |
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|
Field Name | Description |
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Applicant Type | Select Individual or Multiple from the drop-down list as per requirement |
Applicant Information | |
Mobile No | Enter the registered mobile number of the applicant and click on Search to fetch details |
Name | Enter the complete name of the applicant as per Government identity proof documents |
Gender | Select the gender of the applicant from given options using a radio button |
Date Of Birth | Enter the date of birth of the applicant as per Government identity proof documents |
Enter the email id of the applicant for further communications and notifications | |
Father/Husband's Name | Enter the name of the father or husband of the applicant |
Relationship | Specify the relationship whether Father or Husband using the radio button |
PAN No | Enter the PAN card number of the applicant |
Correspondence Address | Enter the address of the applicant where further correspondence regarding the application will be sent |
Special Applicant Category | Select special applicant category from the drop-down list if the applicant belongs to one of them. |
Action Button | Description |
ADD APPLICANT | Click on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
PREVIOUS STEP | Click on the PREVIOUS STEP button to go back to the previous stage of the application |
Applicant Details - Institutional Private/Govt
Steps | Screen |
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|
Applicant Details - Institutional
Field Name | Description |
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Applicant Type | Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied |
Applicant Sub Type | Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type. |
Applicant Information | |
Name Of Institution | Enter the registered name of the institution on behalf of which applicant is requesting NOC |
Official Telephone Number | Enter the official contact number of the institution |
Name Of Authorized Person | Enter the name of the authorized person from the institution |
Designation in Institution | Enter the designation of the authorized person in the institution |
Mobile No Of Authorized Person | Enter the registered mobile number of the authorized person in the institution |
Email Of Authorized Person | Enter the email id of the authorized person in the institution for further communications and notifications |
Official Correspondence Address | Enter the address of the authorized person in the institution where further correspondence regarding the application will be sent |
Action Button | Description |
NEXT STEP | Click on the NEXT STEP button to proceed to the next stage of the application |
PREVIOUS STEP | Click on the PREVIOUS STEP button to go back to the previous stage of the application |