| Authorized By | Aravind Gaddala | ||
| Version | Date | Author | Description |
| V.2.0 | 30/09/2019 | Anusha John | This document outlines the key features and highlights of mSeva version 2.0 release. |
Overview
| Product | mSeva | ||
| Environment | The product is available in UAT environment. | ||
Highlights
The objective of mSeva 2.0 is to enhance the Quantity & Quality of Citizen Engagement. ULB employees can broadcast messages to the citizens in a ULB and notify citizens of events organized by the ULB. Citizens can now receive notifications of payments due to the ULB, events organized by the ULB and public interest messages from the ULB. Citizens can also view key data points about their city.
Release Features
| Product Name | Key Feature | Description | |
| mSeva | Notification - Citizen | This feature will notify the citizen when,
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| Public message broadcast - Employee | This feature provides the ULB employee the ability to publish public messages to the citizens to keep them informed of the happenings in the ULB and activities being undertaken by the ULB that will affect them. The employee can define the time period between which the message should be displayed to the citizens. This feature allows the employee to attach supporting documents and images to a public message. | ||
| Events - Employee | This feature provides the ULB employee, the ability to inform the citizens of events that are coming up in the ULB where citizens can interact with the ULB representatives. | ||
| Events - Citizen | This feature will enable the citizen to view all the events that are organized by the ULB in his/her ULB. The citizens can view the event date, time, address and directions to the event location. If there any changes to the event, the citizen will be automatically notified. | ||
| What's New - Citizen | This section of the mSeva application will highlight all notifications that are most relevant to the citizen.
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| My City - Citizen | This feature provides a quick overview of key data points about the city. | ||
| Improved UI/UX - Citizen | The UI and UX of the mSeva application has been enhanced to improve the citizen experience. | ||
Known Issues
There are no existing issues in V.2 of the mSeva application.
Planned features and enhancements for the next version
- Push Notifications
- Selection of communication channels when events or public messages are broadcast.
Notes
When there are events that occur over a period of days, the citizen will be able to view only system considers the start date . Thus while displaying the duration of the event has to be mentioned in the event title or description. order of events.