Release Notes - mSeva 2.0

Owned by Anusha John (Unlicensed)
Last updated: Nov 12, 2019
2 min read

 

Authorized ByAravind Gaddala
VersionDateAuthorDescription
V.2.030/09/2019Anusha JohnThis document outlines the key features and highlights of mSeva version 2.0 release.

Overview

ProductmSeva
EnvironmentThe product is available in UAT environment.

Highlights

The objective of mSeva 2.0 is to enhance the Quantity & Quality of Citizen Engagement. ULB employees can broadcast messages to the citizens in a ULB and notify citizens of events organized by the ULB. Citizens can now receive notifications of payments due to the ULB, events organized by the ULB and public interest messages from the ULB. Citizens can also view key data points about their city.


Release Features


Product NameKey FeatureDescription
mSevaNotification - CitizenThis feature will notify the citizen when,
  • There is a change in his/her application status
  • There are dues that need to be paid for services that are provided by the ULB
  • There is a public interest message broadcast by the ULB
  • There are events organized by the ULB
Public message broadcast - EmployeeThis feature provides  the ULB employee the ability to publish public messages to the citizens to keep them informed of the happenings in the ULB and activities being undertaken by the ULB that will affect them. The employee can define the time period between which the message should be displayed to the citizens. This feature allows the employee to attach supporting documents and images to a public message.
Events - EmployeeThis feature provides the ULB employee, the ability to inform the citizens of events that are coming up in the ULB where citizens can interact with the ULB representatives.
Events - CitizenThis feature will enable the citizen to view all the events that are organized by the ULB in his/her ULB. The citizens can view the event date, time, address and directions to the event location. If there any changes to the event, the citizen will be automatically notified.
What's New - Citizen

This section of the mSeva application will highlight all notifications that are most relevant to the citizen.

  • All public messages broadcast by the ULB
  • Notifications regarding various services provided by the ULB wherein citizen action is required.
My City - CitizenThis feature provides a quick overview of key data points about the city.
Improved UI/UX - CitizenThe UI and UX of the mSeva application has been enhanced to improve the citizen experience.

Known Issues 

There are no existing issues in V.2 of the mSeva application.




Planned features and enhancements for the next version

  • Push Notifications
  • Selection of communication channels when events or public messages are broadcast. 

Notes

When there are events that occur over a period of days, the system considers the start date while displaying the order of events.