Introduction

DIGIT Public Grievance Redressal system abbreviated as PGR is a mechanism commonly used to receive and act on complaints or grievances reported by residents of a city/ ULB enabling prompt actions on any issue raised by them and to avail services more effectively.

Features Offered

Ontology Defined

State Level

1. Grievance Type

2. Grievance Subtype

ULB Level

1. Routing Matrix

Standard MIS