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Overview

The current version (V1.0) of the Automated Bill Generation System, which has been branded as Bill Genie provides the following capabilities

  1. Automatically generate a bill based on a set of calendar triggers through a batch process.
  2. Group, Merge and Download bills for field distribution
  3. Send notifications to citizens for pending bills with due dates

Bill Genie is an automated bill generation system developed on the DIGIT DIGIT platform for enabling simple, smooth and transparent Property Tax property tax payment process for the citizens. The application generates the bill of property tax payable based on calendar triggers through a batch process and shares the same with the citizens in advance. The citizens can review the bill and once satisfied can do the payment of the property tax using the payment link shared along with the bill.  

For propA ‘Self-assessment’ system based on ‘trust and verify’ principle was introduced in 157 ULBs. In this system, citizens shared the details of their property, and the tax calculation was done using the ARV methodology for the tax collection period. A Bill was generated for the Property tax payable and the citizen made the payment to the ULB. This payment created a Property tax record in the system and a unique Property Tax ID is assigned to the property. This ‘Self-assessment’ system has helped to bring 4,43,700 into the property tax record system in DIGIT in a span of 10 months. Additionally ~3,00,000 have been migrated from other IT systems to DIGIT. 

Highlights

  • Apply for provisional (pre-construction) and new (post-construction) Fire NOC
  • Apply for Fire NOC for single as well as multiple buildings
  • Option to adopt different mechanisms for NOC fee calculation based on multiple parameters
  • Provision to select minimum fees according to building usage type and subtype
  • Provision for multiple ULB employee roles such as document verifier, field inspector, approver, etc. and workflows for approval
  • Provision for ULB employees to search for records based on various criteria such as Fire NOC application number, the status of the application, from and to date, etc. 
  • Interactive dashboard displaying Fire NOC application statistics with respect to a particular role in the workflow. This feature is helpful to manage worklist of the Fire NOC applications
  • Provision to view the application history for a Fire NOC for better transparency about the system towards citizens and ULB employees
  • ULBs can set SLAs according to the different stages of the Fire NOC application. The overall process in the system is helpful to deliver timely services to the citizen as well as to measure the performance of ULB employees
  • Fire NOC application can be integrated with other application like Building Plan Approval, Property registry, etc. 
  • Fire NOC application is built according to ontology given in National  Building Code for Building usage types and subtypes

Release Features

Fire NOC

This application also facilitates the functionality of grouping, merging and downloading of bills for field distribution as well as sending push notifications to citizens for pending property tax bills with due dates as a reminder. The intended advantage for citizens by the Bill Genie application is to make it effortless for a larger proportion of citizenry (who do not have any changes in their property records) to pay for the services consumed and give citizens lead time to financially plan to pay their tax in advance. For ULBs, this application will result in increase of revenue by moving away from “citizen-initiated” to “ULB-initiated” collection drives.

Highlights

  • Automatic generation of property tax bills based on a set of calendar triggers through a batch process
  • Option to the group, merge and download property tax bills for field distribution
  • Provision to send push notifications as a reminder to citizens for pending bills with due dates to plan or take action

Release Features

The following diagram depicts the application workflow.

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Key Feature
Ability to submit Fire NOC application forms as different types of applicantsDescriptionApplicants can submit different types of Fire NOC application forms as different types of applicants. For example, single, multiple, institutional, private and government. Key FeatureOption for submitting application form for provisional and new Fire NOC DescriptionApplicants can submit a request for provisional  Fire NOC for a premise or building at the pre-construction stage. After construction of the premise is completed, the applicants need to apply for new Fire NOC in the system for the same premise.Key FeatureOption for submitting fire NOC for a number of premisesDescriptionApplicants can submit Fire NOC application for single or multiple buildings or premises and they have to furnish appropriate data accordinglyKey FeatureA configurable set of supporting documents DescriptionULBs can define their own set of supporting documents that an applicant needs to submit along with the application form. Key FeatureConfigurable fee calculation mechanism and rate for fees and chargesDescription

States can configure the fee calculation mechanism for a Fire NOC application which is applicable to across ULBs

ULBs can define the rate for fees collected and charges levied for each Fire NOC application. ULBs have a choice to collect fees either as a flat, fixed amount or based on a Unit of Measurement (UoM), building usage, with or without charge slabs, etc. They can also set a minimum charge per applicant. 

Key FeatureConfigurable triggers for notifications, messages, and alertsDescription

ULBs can configure notification, messages and alert triggers as well as the content for each notification to be sent to various stakeholders like Citizen, Field Inspector, Document Verifier, etc.

Key FeatureFlexible Workflow ModelDescription

The application addresses the need for a flexible workflow model for Fire NOC applications. It assigns the tasks at each stage in the workflow of the application form request to individual employees instead of groups. As a result, it is possible to send the form back to an immediately previous state and refer the form for an opinion from other users, as per roles in the workflow.

Key FeatureRole based process workflowDescriptionThe Fire NOC application has a role-based workflow model. Every role in the flow performs specific actions.Key FeatureCapture comments and attach documentsDescription

The application allows users to capture comments and documents for roles in the workflow while processing the NOC application request.

Key FeatureDashboard with application statisticsDescription

The application has a dashboard with statistics showing the number and status of NOC application requests for a given workflow role. This helps manage the task worklist among employees.

Key FeatureApplication request historyDescription

The application provides a view of the NOC request history making the process and progress transparent to all stakeholders.

Key FeatureDownload Fire NOC DescriptionCitizens have the facility to download a copy of the QR code-enabled Fire NOC certificate from the system and use it for further purposes. It reduces the effort of the citizen of coming to ULB to collect the certificate physically.
Automated Bill Generation for Property Tax
Description

Bill genie application generates property tax bills automatically for properties registered in the Property Tax system. The generation process is executed in backend and is based on triggers as dates and financial year.

Key FeatureGrouping of Property Tax Bills
DescriptionULB employees can group property tax bills based on criteria of locality and financial year. It will lead to an improvement in the efficiency of on-ground distribution of bills.
Key FeatureMerge, Download and Print Property Tax Bills
DescriptionAfter the bills are generated in the system, ULB employees can create bill batches to download and print by merging them.
Key FeatureNotification to citizens
DescriptionBill genie application provides an option to send reminder notifications to the citizens through SMS with the due date and tax amount to be paid. This helps citizen to plan their financial activities for property tax payment.

Future Release Features 

Following additional features are planned to be the part of the next release of Bill Genie application :

  • Notification to the citizen will include property tax bill payment link and download link for payment receipt after the payment of tax
  • Availability of the user interface to search and pay property tax bills for citizens
  • Availability of the user interface to generate property tax bills for ULB employees
  • Availability of triggers for custom notifications to citizens