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- Send email to: any below email ids based on the nature of issue, mentioning the crisp and self explanatory subject line.
- Keep the watcher (people who need to be notified in CC:
- Email ids and their unique purpose:
- MS-Ops@egovernmentsMSOps@egovernments.org -- Any existing or new DevOps related to our Digit platform/Microservices (Pipeline, Service Integration, Releases, troubleshooting, SRE Support, etc..)
- ERP-Ops@egovernments.org -- Related to CoEx or ERP (WS, Fin, BPA, etc..(Pipeline, Releases, troubleshooting, SRE Support, etc..)
- Access@egovernments.org -- Access to systems like Jenkins, GitHub, RunDeck, Jira, Confluence, etc..
- Impl-Ops@egovernmentsImplOps@egovernments.org -- DemoInstances, Portals, JiraInstance, Specific states requirements, Git, Customer on-boarding, etc.
- Infra-Ops@egovernmentsInfraOps@egovernments.org -- Anything related to New cloud infrastructure, Migration of existing cluster, resizing, upgrade.
- IT-Ops@egovernmentsITOps@egovernments.org -- Any support related to laptop, Hardware, Access to egov internal systems like jenkins, git, jira, confluence, spinnaker, Rundeck, MS Office.
- On-boarding@egovernments.org -- Any new employee user account creation, first time access, off-boarding, exit-formalities, revoking access, etc..
- Details to mention in the email: (Very Important and Helps)
- InfraProvision
- NewFeature
- AccessOps
- Improvements
- BAUOps
- EngOps
- Deployment
- Release
- CI-Pipeline
- ProductionIssue
- Troubleshooting
- P0 - (Should be picked-up immediately/in few hours < 4 hours)
- P1 - (Same day until EOD < 12 hours)
- P2 - (Few days < 3 Days)
- P3 - (Week < 2 weeks)
- P4 - (Near future/Advance Intimation ahead of 3 weeks)
- Environment (Dev, QA, State-UAT, State-Prod)
- Mention the issue type from the below
- Priority
- Description - To explain the request/issue better
Why it is important:
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