Outsourcing Strategy:
Per env/per state ownership. Incrementally expand capacity and ownership. Current forecast is for 9 - 12 months. Quarterly review and revise.
Proposal:
We need to have a centralised program/Scrum manager to manage and facilitate between Implementation environment requests and partners .
Program manager reports to eGov DevOps and Infrastructure Engineering
Program manager takes care of the below
Owns every env from a single point of contact for both implementation team and partners
Monitor all the requests for the right SLAs and assignment to the right vendor.
Define SLAs and co-ordinate for closer.
Scrum meets for progress, addressing queries and facilitate between eGov DevOps if there are blockers.
On-boarding, documenting, training partners for the consecutive environments with the help of eGov DevOps.
Weekly reports and analysis on open issues, bandwidth, traction, etc.
Exercise priority, workflow, approval, SLA, assignment and address to the right person
Process discipline, security best practices despite the magnitude of requests.
Audit the workload, introspect, retrospect issues, build reusable utilities, etc..
NDA, Documentation of the various technical details.
eGov DevOps team manage the below
Evaluate partners, Training.
Security and Access management to the partners
Infrastructure and process management
Technical assistance to the partners
Unblocking if any hurdles
Implement and propagate new changes and innovations to the partners.
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We have been discussing with 3 partners and evaluating and interviewing the profiles for the fitment of the stack and the skills. (OptIT, GWL, MacroSkies)
On-board partners and train for 2-4 weeks to manage the Internal and Punjab Envs. (Microservices, ERP, Co-Ex, Portal, etc) – Status: Shortlisted the partner and the profiles.
On-board partner for AP. – Status: In progress
On-board partner for Bihar. - Status: TBD
On-board the Program Manager with the skills (DevOps, Technical Documentation, Training)
How are we going to monitor: (Sample Dashboard per environment)
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