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Authorized ByAravind Gaddala
VersionDateAuthor
Description
V.1
V1
30-05-2019Ajit Kumar
Universal collection feature list document showcasing all the features for the module.OverviewUniversal Collections provides the capability to consolidate miscellaneous payments made by the Citizen



Overview

The Miscellaneous Collection module digitizes all non-tax payments made by citizens to the ULB.

It helps in eliminating

Key benefits of this module are:

  • It consolidates sundry payments.
  • Eliminates the paper-based process of issuing manual receipts
to capture
  • .
  • Computes sundry payments like
Advertisement Taxes, Parking Charges
  • advertisement taxes, parking charges, etc. easily.
It also helps in streamlining the EoD collection process in a ULB by digitizing all payment streams.

Key Features

Image Removed
  • It streamlines the EOD (End Of the Day) ULB collection process.


Key Features

  •  Capture Miscellaneous Collections in the ULB.
  •  Payment by Cash/Cheque/DD/Credit/Debit Card.
  •  Search Receipts for previous payments.
  •  Notifications by SMS.
  •  Download Receipts.
  •  View Collection Register Reports



User Function Mapping

Citizen - Search Receipt, Download receipt

Employee - Search receipt, collect Payment, download/print receipt, view reports

Admin - view reports



 Image Added




User Type and Functions

Image Modified

Citizen

Search Receipt

Download

receipt

Receipt


Image ModifiedULB Employee


Employee TypeFunctionalities
Counter Employee
Search & Download receipt

Search Receipt

Download Receipt

Collect

payment

Payment

View Report

Field

Search & Download receipt

Collect payment

View Report
Field Employee

Search Receipt

Download Receipt

Collect Payment


Image AddedULB 

Administrator

View
Report
Search Receipts
Reports





Notification

Capture Miscellaneous Collection

User TypesFunctionalities

Image RemovedCitizen

The citizen wants to search for a receipt for a previous payment. Then, he/she will search based on the given parameters. Search results will give a receipt download link along with other details.

Image RemovedULB Employees

Employee wants to search receipt for a previous payment. Then, he/she will search based on the given parameters. Search results will give a receipt download link along with other details.

Image RemovedULB Administrator

The administrator wants to monitor the collection drive and plan ULB revenue targets and track collection on the field.   ???? is Search  Receipt feature applicable to ULB Admin???

Capture Universal Collection

User TypesFunctionalities

Image RemovedULB Employees

Employee wants to capture payments made to the ULB by the citizen. He will click on the “New Collection” button and will land on the payment capturing page. The employee will fill out all the service details and make the payment.

Image AddedULB Employees

This feature for the ULB employee helps collect payments on the field or at the counter for any type of services provided by the ULB. It eliminates the use of manual receipts in the ULBs and hence streamlines the EoD processes like remittances.


Search Receipts

User TypesFunctionalities

Image AddedCitizen

Citizens can search for receipts of previous payments with the Receipt No., Mobile Number and Service Category. The search results show details of the payment made and include a link to download the receipt. This helps citizens keep track of and maintain evidence of payments made. 

Image AddedULB Employees

ULB employees can search for receipts of previous payments with the Receipt No., Service Category and Mobile Number, on behalf of citizens. The search results show details of the payment made and include a link to download the receipt. This helps the ULB employees provide better service and build a connect with citizens. 



Notifications -SMS

User TypesFunctionalities


Image ModifiedCitizen

Once payment is captured in the system, It will trigger a notification to the citizen with all the
Citizens are notified by SMS after the payment is made. The SMS notification contains payment details and a link to download the receipt
download link
. 
Receipt


Link
User TypesFunctionalities
Image Removed


Image AddedCitizen

Citizen will get the URL

This feature helps to download

receipt on completing the payment. It will open our portal/App and citizen will log in using OTP. Once citizen logs in, He will directly land on the downloadable receipt PDF.

Image RemovedULB Employees

Is this feature available to ULB Employees????

the receipt once payment is made to the ULB. The citizen can click on the link and login to the portal to download the receipt.


Image AddedULB Employees

ULB employees can download and print receipts in PDF format, from the link included in the search results.



Reports

User TypesFunctionalities
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Image Added ULB

Administrator

The administrator wants to monitor the collection drive and plan ULB revenue targets.
ULB administrators can generate and view reports on collections received across different services and time periods. The reports enable them to understand shortfall, take decisions on possible revenue channels, streamline collection processes and plan collection drives.