Introduction

DIGIT Public Grievance Redressal system abbreviated as PGR is a mechanism commonly used to receive and act on complaints or grievances reported by residents of a city/ ULB enabling prompt actions on any issue raised by them and to avail services more effectively.

Features Offered

DIGIT PGR offers the variety of features to make complaint lodging and redressal easy for residents and employees of a ULB. List of standard features are given below.

1. Web and mobile interface to lodge, track, reopen, and update feedback on complaint for citizen.

2. Web and mobile interface to comment, forward, and close the compliant for employee.

Ontology Defined

State Level

1. Grievance Type

2. Grievance Subtype

ULB Level

1. Routing Matrix

Standard MIS

None