Introduction

Penalty is levied from the consumer if the consumer fails to make the payment for the bill raised before a specified due date. The consumer has to make the full payment before due date to avoid penalty charges. The number of days after which the penalty is applicable should be configurable at the ULB level.

The penalty can be

1. Fixed amount

2. Percentage: When it is a percentage, it can be levied on

   1. Entire bill amount

   2. Balance pending when partial payments have been made

Data Table

Procedure

Field Description

• Sr.No. : Defines the serial no of the line item.

• Grace period : After the bill is generated, certain days are provided to the citizen for making the payment.

• Penalty flat amount : If penalty is not levied on percentage basis, it is generally a flat fee which is penalty charges amount

• Penalty based on : Penalty can be a certain percentage of the bill amount or balance pending, if partial payments are made against the bill.

• Penalty (%) : Penalty is calculated as a percentage amount based on either Bill amount or Balance pending

Steps to fill this data

• Get information about the type of penalty calculation logic that is followed

• Get information about the grace period

• Get information about flat fee(if applicable), penalty percentage, and what is penalty based on

Validation

• Penalty should only be applicable after the grace period is over

• This data should be collected at ULB level

Attachments