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VersionV1.2
Date10-Sep-2019

Overview


ProductPublic Grievance Redressal ( PGR)


PGR  is a standardized solution offering on DIGIT platform to register and redress citizen grievances. It provides a transparent and trackable mechanism to solve public grievances by inducing responsive administration. PGR enables the citizens to file the complaints using various channels and helps the municipal employees to resolve them in a timebound manner.


Highlights


  • Provision for the additional role of state CSR for addressing Public Grievances
  • Display the exact count of complaints assigned to an employee and the count of displayed complaints


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