Configuration Data Collection Training Approach

Owned by Nirbhay Singh
Last updated: Nov 16, 2020
2 min read

Why is this training needed?

The data which is required to configure the system is collected in well defined excel templates and to fill the templates the understanding of below points are needed which form the basis of this training.

  1. Basic understanding of domain and the module data belongs to.

  2. Adequate knowledge and understanding of column’s headings and its data types.

  3. Checks and validation applicable to data to be furnished.

Does an instructor-led training needed?

It is to be determined whether instructor-led training is the best strategy for addressing the end user's needs. Considering the help material, tutorial videos and excel templates available via well organised and easy to access repository, alternatives of instructor-led training could be reading assignments, Web-based training, self-study plans, cross-training by a colleague, or even performance counseling.

Defining Training Objectives

  1. Domain and module understanding.

  2. Adequate understanding of configurable entities and its templates.

  3. Complete end-end understanding and hand-holding on how to fill the template with proper data following all the checks and validations.

Design the training

Basic Instructional Design

Time

Media

Description

90 seconds

PPT/ Oral

Greetings and instructor introduction

90 Seconds to 3 minutes

PPT/ Oral

Why this training is important

10-20 minutes

Oral

Participant Introductions and/or Ice Breaker

5 minutes

PPT

Guidelines for Learning

10 to 15 minutes 

PPT

Introduction: System and module(s) to be covered with the objective

Varies

Excel Templates

Help Materials (Confluence Pages)

Tutorial Videos (U-tube channel)

Activity to demonstrate understanding or grapple with the material.

  1. Explanation: Covering each and every configurable entity.

  2. Handholding: With the help of tutorial videos direct support.

  3. Debriefing: to talk about what was learned, challenges that came up, questions they had, concerns they had, etc. 

  4. Summary of learning

Develop the training

Pre-requisites

  1. Participants must have adequate knowledge of MS Excel/ Google Sheet.

  2. Participants should have basic knowledge of operating a desktop/laptop computer.

  3. Participants must be familiar with the municipal functions.

Supporting material

  1. Printouts of excel templates and help material

  2. Tutorial videos (Optional)

  3. PPT: slides covering each and every entity

Arrangement of logistics

  1. Projector/ TV Screen to project the content

  2. Laptops to support hand-holding

  3. Workstations with sitting arrangements

Evaluate the training

  1. Asking participants for feedback. Issues to address include:

    • Achievement of training objectives

    • Satisfaction with the trainer

    • Satisfaction with the facilities

  2. A google form can be designed to collect the feedback.

Annexure

Module wise configurable entities and expected which would be needed to cover in a training session.

Sr. No.

Module Name

No. of Entities

Time Required (In Minutes)

1

Trade Licenses

8

80

2

Property Tax

18

180

3

Building Plan Approval

10

100

4

Account and Finance 

14

140

5

Public Grievance Readressal

3

30

6

Water and Sewerage

9

90

7

mCollect

3

30

8

Fire NOC

6

60

9

Human Resource

2

20

10

Billing and Payments

2

20

11

Decision Support System

1

10

12

Web Portal

2

20

13

Workflow Setup

4

40

14

Environment Setup

15

150