Proposal:
We need to have a centralised program/Scrum manager to manage and facilitate between Implementation environment requests and the partners .
Program manager reports to eGov DevOps and Infrastructure Engineering
Program manager takes care of the below
Owns every env from a single point of contact for both implementation team and partners
Monitor all the requests for the right SLAs and assignment to the right vendor.
Define SLAs and co-ordinate for closer.
Scrum meets for progress, addressing queries and facilitate between eGov DevOps if there are blockers.
On-boarding, documenting, training partners for the consecutive environments with the help of eGov DevOps.
Weekly reports and analysis on open issues, bandwidth, traction, etc.
Exercise priority, workflow, approval, SLA, assignment and address to the right person
Process discipline, security best practices despite the magnitude of requests.
Audit the workload, introspect, retrospect issues, build reusable utilities, etc..
NDA, Documentation of the various technical details.
eGov DevOps team controls the below
Evaluate partners, Training.
Security and Access management to the partners
Infrastructure and process control
Technical assistance to the partners
Unblocking if any hurdles
Implement and propagate new changes and innovations to the partners.
Process:
Implementation teams or other env specific Infra and DevOps request will be raised through Jira or email tickets.
Program manager reviews and modify the SLAs if necessary and updates the request with necessary details.
Track and assess the completion of the task from the respective counterpart.
Daily scrum meets to understand if there are any blockers or need help
Program manager co-ordinates with eGov DevOps team if help needed.
SLAs:
P0 - (Should be picked-up immediately/in few hours < 4 hours)
P1 - (Same day until EOD < 12 hours)
P2 - (Few days < 3 Days)
P3 - (Week < 2 weeks)
P4 - (Near future/Advance Intimation ahead of 3 weeks)
Type of Issues:
Stack: Microservices, ERP, Co-EX.
InfraProvision/Troubleshooting
NewFeature/Enhancements
AccessOps
GitOps
Deployment Support
Releases
CI-Pipelines
ProductionIssue
Troubleshooting
Tentative Dates:
We have been discussing with 3 partners and evaluating and interviewing the profiles for the fitment of the stack and the skills. (OptIT, GWL, MacroSkies)
On-board partners and train for 2-4 weeks to manage the Internal and Punjab Envs. (Microservices, ERP, Co-Ex, Portal, etc) – Status: Shortlisted the partner and the profiles.
On-board partner for AP. – Status: Inprogress
On-board partner for Bihar. - Status: TBD
On-board the Program Manager with the skills (DevOps, Technical Documentation, Training)