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Acquisition

Goals

  • ULB Website

  • mSeva Mobile App ❓

Activation

Information Architecture

Content

Usability

Retention

Referral

🎯 Adoption

  • South Africa - Khawuleza

  • Korea - Seoul Smart Complaint Centre

  • Mongolia - Smart Mongol

  • Bangladesh - সরকারি কাজে ব্যাবহারিক বাংলা (Sarkari Kaje Bangla)

  • Pakistan - Pakistan Citizen Portal

  • Bhutan - eKaaSel Bhutan

  • Malaysia - Respons Rakyat Melaka

  • Sleman, Indonesia - Lapor

  • India - MADAD (visa and passport)

  • Singapore - OneService

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