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Table of Contents

Goal

Make State and eGov data-driven by providing easy, readable, and relevant data in 2021🎯

Why

State and we at eGov need to be able to make data-driven decisions to improve our services and products respectively. Data is key in measuring success. For instance,

State

Data will help the State to build the right capacity, understand before/after of using DIGIT i.e. our impact and improvement areas, etc.

eGov

Data will help eGov

  • to reinforce citizens' trust in digital governance services/products

  • to make a strong value proposition for different state bodies and implementation Partners

  • to understand DIGIT performance for improvement

What

Defining the actionable impact/adoption metrics for success

We will define key metrics for impact and adoption for the State and for ourselves. These metrics will have some overlap as both the entities should essentially focusing on serving the citizens (smile)

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Expand
titleCitizen Themes

Theme

Parameters

Notes

Acquisition

  • Channels

  • Reach

  • Messaging

Engagement

  • Intention (What purpose the citizen comes on the product?)

  • Accessibility

  • Usability/ Ease of use

    • Speed

    • Understandability

  • Transparency

  • Sentiment

Recurring

  • Frequency

Making the data accessible

...

, readable, actionable for the State and eGov teams

Improve DSS

...

TBD

Prepare Analytical Data Mart for eGov team

...

OR use Kibana dashboards etc

TBD

How and When

Stakeholders

Leadership Team (also acts as Citizen Representative), State Representative

Participants

POC from Product Team, GTM Team, Implementation Team, Engineering Team

Product Priorities

  1. Property Tax

  2. Trade License

  3. Water and Sewerage

  4. Building Plan Approval

  5. Public Grievance Redressal

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