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Table of Contents

Goal

🎯 Make State and eGov data-driven by providing easyrelevant, readableengaging, and relevant data actionable metrics in 2021🎯

Why

State and we at eGov need to be able to make data-driven decisions to improve our services and products respectively. Data is key in measuring success. For instance,

...

  • to understand DIGIT performance for improvement and design for success

  • to make a strong value proposition for different state bodies and implementation Partners

  • to reinforce citizens' trust in digital governance services/products

What

...

Define actionable impact/adoption metrics for success

We will define key metrics for impact and adoption for the State and for our products. These metrics will have some overlap as both the entities should essentially focusing on serving the citizens (smile)

...

Expand
titleCitizen Themes

Theme

Parameters

Notes

Acquisition

  • Channels

  • Reach

  • Messaging

Engagement

  • Intention (What purpose the citizen comes on the product?)

  • Accessibility

  • Usability/ Ease of use

    • Speed

    • Understandability

  • Transparency

  • Sentiment

Recurring

  • Frequency

...

Improve DSS for State

WIP

Living Analytical Data Mart for eGov team

WIP

How and When

Stakeholders

Leadership Team (also acts as Citizen Representative), State RepresentativeRepresentatives

Participants

POC from Product Team, GTM Team, Implementation Team, Engineering Team

...

  1. Property Tax

  2. Trade License

  3. Water and Sewerage

  4. Building Plan Approval

  5. Public Grievance Redressal

Note

Please ensure that the exemplar for internal review is relevant, usable, and feasible (smile)

Roadmap Planner
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