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Table of Contents

Goal

Make State and eGov data-driven by providing relevant, engaging, and actionable metrics in 2021

Why

State and we at eGov need to be able to make data-driven decisions to improve our services and products respectively. Data is key in measuring success. For instance,

...

  • to understand DIGIT performance for improvement and design for success

  • to make a strong value proposition for different state bodies and implementation partners

  • to reinforce citizens' trust in digital governance services/products

What

Define actionable impact/adoption metrics for success

...

Expand
titleULB Themes

Theme

Parameters

Notes

Performance

  • Service Efficiency

  • State/ULB/Employee Efficiency

Revenue

  • Sources

  • Growth

ULB Engagement

  • Accessibility

  • Usability

The State might only be concerned about overall usability for its employees

Citizen Engagement

  • Reach

  • Sentiment

Citizen arena

Value Proposition for citizens?

Expand
titleCitizen Themes

Theme

Parameters

Notes

Acquisition

  • Channels

  • Reach

  • Messaging

Engagement

  • Intention (What purpose the citizen comes on the product?)

  • Accessibility

  • Usability/ Ease of use

    • Speed

    • Understandability

  • Transparency

  • Sentiment

Recurring

  • Frequency

...

Living Analytical Data Mart for eGov team

WIP

How and When

Stakeholders

Leadership Team (also acts as Citizen Representative), State Representatives

...