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DSS

  1. Understand DSSv1 and Chennai Dashboards (1.5 weeks)

  2. PT and PGR Questions and Visualizations (1 week)

  3. Internal Review

  4. Feedback Loop in (1 week)

  5. Interactions and Mockup (1.5 week)

  6. Internal Review

  7. Clickable Prototype (1.5 week)

...

Adoption

Phase 1

  1. Citizen User Journey

  2. Employee User Journey

  3. Know the journey with data

    1. Kibana/Other data setup?

  4. Citizen and Employee user research

    1. Persona building

Phase 2

...

Identify ULB change scenarios

...

Value Proposition for citizens?

Theme

Parameters

Notes

Acquisition

  • Channels

  • Reach

  • Messaging

Engagement

  • Intention (What purpose the citizen comes on the product?)

  • Accessibility

  • Usability/ Ease of use

    • Speed

    • Understandability

  • Transparency

  • Sentiment

Recurring

  • Frequency