| Table of Contents |
|---|
Goal
...
Why
State and we at eGov need to be able to make data-driven decisions to improve our services and products respectively. Data is key in measuring success. For instance,
State
Data will help the State to build the right capacity, understand before/after of using DIGIT i.e. our impact and improvement areas, etc.
eGov
Data will help eGov
to reinforce citizens' trust in digital governance services/products
to make a strong value proposition for different state bodies and implementation Partners
to understand DIGIT performance for improvement
What
Defining the actionable impact/adoption metrics for success
We will define key metrics for impact and adoption for the State and for ourselves. These metrics will have some overlap as both the entities should essentially focusing on serving the citizens 
Below themes are to kickstart our process. Based on these, we will define specifics for each product/service
ULB arena
...
| title | ULB Themes |
|---|
Value Proposition for citizens?
Theme | Parameters | Notes |
|---|
...
Performance
...
ULB Engagement
...
Accessibility
Usability
...
The State might only be concerned about overall usability for its employees
...
Citizen Engagement
...
Reach
Sentiment
Citizen arena
...
| title | Citizen Themes |
|---|
...
Theme
...
Parameters
...
Notes
...
State/ULB/Employee Efficiency
...
Revenue
...
Sources
Growth
Acquisition |
| |
Engagement |
| |
Recurring |
|
...
Making the data accessible, readable, and actionable for the State and eGov teams
(1) Improve DSS for State
(2) Living Analytical Data Mart for eGov team
How and When
Stakeholders
Leadership Team (also acts as Citizen Representative), State Representative
Participants
POC from Product Team, GTM Team, Implementation Team, Engineering Team
Product Priorities
Property Tax
Trade License
Water and Sewerage
Building Plan Approval
Public Grievance Redressal
...