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Goal
🎯 Make State and eGov data-driven by providing relevant, engaging, and actionable metrics in 2021
Why
State and we at eGov need to be able to make data-driven decisions to improve our services and products respectively. Data is key in measuring success. For instance,
State
Data will help the State
to understand before/after of using DIGIT i.e. our impact
to build the right capacity
to understand the improvement areas in service delivery
eGov
Data will help eGov
to understand DIGIT performance for improvement and design for success
to make a strong value proposition for different state bodies and implementation partners
to reinforce citizens' trust in digital governance services/products
What
Define actionable impact/adoption metrics for success
We will define key metrics for impact and adoption for the State and for our products. These metrics will have some overlap as both the entities should essentially focusing on serving the citizens 
Below themes are to kickstart our process. Based on these, we will define specifics for each product/service
ULB arena
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| title | ULB Themes |
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Theme
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Parameters
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Notes
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Performance
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Service Efficiency
State/ULB/Employee Efficiency
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Revenue
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Sources
Growth
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ULB Engagement
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Accessibility
Usability
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The State might only be concerned about overall usability for its employees
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Citizen Engagement
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Reach
Sentiment
Citizen arena
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| title | Citizen Themes |
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...
Theme
...
Parameters
...
Notes
Value Proposition for citizens?
Theme | Parameters | Notes |
|---|---|---|
Acquisition |
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Engagement |
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Recurring |
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Improve DSS for State
WIP
Living Analytical Data Mart for eGov team
WIP
How and When
Stakeholders
Leadership Team (also acts as Citizen Representative), State Representatives
Participants
POC from Product Team, GTM Team, Implementation Team, Engineering Team
Product Priorities
Property Tax
Trade License
Water and Sewerage
Building Plan Approval
Public Grievance Redressal
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Please ensure that the exemplar for internal review is relevant, usable, and feasible |
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