Goal
Make State and eGov data-driven by providing easy, readable, and relevant data in 2021 🎯
Why
State and we at eGov need to be able to make data-driven decisions to improve our services and products respectively. Data is key in measuring success. For instance,
State
Data will help the State to build the right capacity, understand before/after of using DIGIT i.e. our impact and improvement areas, etc.
eGov
Data will help eGov
to reinforce citizens' trust in digital governance services/products
to make a strong value proposition for different state bodies and implementation Partners
to understand DIGIT performance for improvement
What
(A) Defining the right impact/adoption metrics for success
We will define key metrics for impact and adoption for the State and for ourselves. These metrics will have some overlap as both the entities should essentially focusing on serving the citizens 
Below themes are to kickstart our process. Based on these, we will define specifics for each product/service
ULB arena
Theme | Parameters | Comments |
|---|---|---|
Performance |
| |
Revenue |
| |
ULB Engagement |
| The State might only be concerned about overall usability for its employees |
Citizen Engagement |
|
Citizen arena
Theme | Parameters | Comments |
|---|---|---|
Acquisition |
| |
Engagement |
| |
Recurring |
|
(B) Making the data accessible and readable for the State and eGov teams
(B.1) Improve DSS
Our DSS services
(B.2) Prepare Analytical Data Mart for eGov team
OR use Kibana dashboards etc
How
(1) Defining the right impact/adoption metrics for success
Stakeholders: Leadership Team (also acts as Citizen Representative), State Representative
Participants: POC from Product Team, GTM Team, Implementation Team