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About This Manual

This manual has been written to help the users of Fire No Objection Certificate (NOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NOC. It explains the procedures to the citizen to initiate and complete the fire NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org



Intended Audience

This manual is intended to assist ULB employees of different roles such as NOC counter employee. Licensing Clerk, Licensing Inspector, and Licensing Officer on various activities such as initiation of NOC request on behalf of citizen, supporting document verification for NOC, field inspection and approval of the request. 


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Document History


Version NoDateDescription
v1.021-Jun-2019Initial draft



Glossary


Term

Description

ULBUrban Local Bodies
NOCNo Objection Certificate
UoMUnit of Measurement for fee collection for a building for Fire NOC
NBCNational Building Code
ULB EmployeesNOC counter employee. Licensing Clerk, Licensing Inspector, Licensing Officer

Introduction to Fire NOC


The eGovernments Foundation has developed the Fire NOC application on its DIGIT platform. 

The application makes the process of obtaining a fire No Objection Certificate (NOC) easy, smooth and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) employees. The application allows:

  • ULB employees on behalf of citizens to request for and get fire NOCs for their properties, online
  • ULB employees to issue the NOC in an efficient and transparent manner
  • ULB employees on behalf of citizens request for provisional (pre-construction) and new (post-construction) NOCs online

Key Features


Key FeatureRole-based process workflow
Description

The Fire NOC application has a role-based workflow model. Every role in the flow performs specific actions.

For details, refer to the Role-Action Matrix

Key FeatureAbility to submit different types of fire NOC application forms 
DescriptionApplicants can submit different types of fire NOC application forms. For example, single, multiple, institutional, private and government. There is a provision to apply for NOC for one or multiple buildings or premises.
Key FeatureConfigurable fee calculation mechanism
Description

ULBs can configure their own fee calculation mechanism.

ULBs have a choice to collect fees either as a flat, fixed amount or based on a Unit of Measurement (UoM), building usage, with or without charge slabs, etc. They can also set a minimum charge per applicant. 

Key FeatureConfigurable set of supporting documents 
Description

ULBs can define their own set of supporting documents that an applicant needs to submit along with the application form. 

Key FeatureConfigurable rate for fees and charges
DescriptionULBs can define the rate for fees collected and charges levied for each fire NOC application. 
Key FeatureConfigurable triggers for notifications and alerts
Description

ULBs can configure notification and alert triggers as well as the content for each notification to be sent to various stakeholders. For example, Citizen, Licensing Inspector, Licensing Clerk, etc.

Key FeatureIndividual accountability
Description

The system addresses the need for individual accountability. It assigns the tasks at each stage in the workflow of the application form request to individual employees instead of groups. As a result, it is possible to send the form back to an immediately previous state and refer the form for an opinion from other users, as per roles in the workflow.

For details, refer to the Role-Action Matrix

Key FeatureCapture comments and attach documents
Description

The system allows you to capture comments and documents for roles in the workflow while processing the NOC application request.

Key FeatureDashboard with application statistics
Description

The system has a dashboard with statistics showing the number and status of NOC application requests for a given workflow role. This helps manage the task worklist among employees.

Key FeatureApplication request history
Description

The system provides a view of the NOC application request history making the process and progress transparent to all stakeholders.

User Function Mapping

Role-Action Matrix

Action 
Role Involved
Initiate Fire NOC application: The first step in the workflow is to start entering details in the fire NOC application form, online.  The online application form is filled in by the citizen or the ULB employee manning the NOC counter, on behalf of the citizen.  
  • Citizen
  • NOC Counter Employee
Submit application: After entering all required details, the citizen or counter employee saves and submits the application in the system.  
  • Citizen
  • NOC Counter Employee
Pay/Collect Payment: On submitting the form, the applicant has to pay the application fees.  Payment happens through standard payment gateways.
  • Citizen
  • NOC Counter Employee

Verify and Forward or Reject:  The application form is deemed submitted only after the fees are collected. On submit, the system then moves the application form and assigns the task to a Licensing Clerk (a ULB employee) who verifies the form information and supporting documents.

If the information and supporting documents are correct, the clerk forwards the application to the Licensing Inspector for a field inspection.

If the information is incorrect or if there is any discrepancy in supporting documents, the clerk rejects the NOC application. 

  • Licensing Clerk

Approve: After Licensing Inspectors receive the application, they visit the property location and physically verify and corroborate the information provided in the application form. They also inspect the property to verify that it complies with all recommended safety precautions, rules, and regulations. This is an offline process. 

If the property passes the inspection, the licensing inspector forwards the application to the Licensing Officer for approval. 

The Licensing Officer is the final authority to grant the fire NOC. The officer checks the inspection report and all documents submitted in the previous workflow stages and either approves or rejects the request.

Citizens receive a copy of the fire NOC after the officer approves the request.  

  • Licensing Officer

Reject: The NOC application can be rejected by the:

  • Licensing Clerk - if the information or supporting documents are incorrect
  • Licensing Inspector - if there is any deficiency at the physical location
  • Licensing Officer - if there is any deficiency at any point in the earlier stages

Once an application is rejected, it cannot be processed further. Citizens are not allowed to re-apply for a NOC with the same application. 

  • Licensing Clerk
  • Licensing Inspector
  • Licensing Officer
Send Back: The licensing officer or inspector can send the form back to the immediate previous stage of the workflow with comments.  The assignee of that stage has to take appropriate action and re-start the process. 
  • Licensing Officer
  • Licensing Inspector
Refer for Opinion: The licensing clerk or inspector can send the application to any role in the workflow for their comments. 
  • Licensing Clerk
  • Licensing Inspector

Using  Fire NOC

Apply For Fire NOC On Behalf Of Citizen

     

Purpose 

   This feature allows NOC Counter Employees to request a Fire NOC for buildings/premises on behalf of the citizen


User Task Flow


Login

Steps
Screen
  • Login into DIGIT mSeva application using the registered user id and password as authentication mode

                                                                                                


Field Name
Description
User IDEnter the registered user id of the NOC counter employee
PasswordEnter the password to authenticate the login 
Action ButtonDescription
LOGINClick on the LOGIN button to proceed to login


Landing Page

Steps
Screen
  • After successful login, click on New application from Fire NOC from the landing page among all applications
  • NOC counter employees can go for search option to search for existing NOC requests


                                                                    


Action ButtonDescription
+ NEW APPLICATIONClick on the + NEW APPLICATION button to proceed to initiate a Fire NOC request 
SEARCHClick on SEARCH to search details about existing NOC requests


NOC Details

Steps
Screen
  • In Fire NOC Application screen, the applicants need to specify the type of NOC they are requesting for. There are two options available for types of NOC as Newand Provisional
  • Applicants need to select Provisional for Pre-Construction NOC or 
    New for Post-Construction NOC 
  • If applied for New NOC, applicants have to provide provisional fire NOC for the construction number which will fetch all information of applied previously through DIGIT system
  • After filling information, click on NEXT STEP which is given on the bottom right of the screen

                                                                                               

Field Name
Description
NOC Type

Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC 

Provisional fire NOC numberFor New, enter the provisional NOC number and click on SEARCH for details
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application


Property Details

Steps
Screen
  • In the next stage of the application enter Property Details in the application.
  • An applicant can request Fire NOC for single or multiple buildings and accordingly additional building details need to be entered
  • Depending on the information provided for Building Usage Type and Subtype fields, UoM value is generated in the application

                                                                                                

Field Name
Description
No of buildings

Select radio button Single Building or Multiple Buildings as per the requirement of applicants 

Name of the BuildingEnter the registered name of the building as per property paper
Building Usage Type as per NBCSelect the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc.
Building Usage Subtype as per NBCSelect the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc.
No Of FloorsSelect the number of floors (excluding basement but including ground floor) the building has from the drop-down list
No Of BasementsSelect the number of basements the building has from the drop-down list
Ground Floor Built-up AreaEnter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter
Height of the building from Ground FloorEnter the total height of the building in meters measured from the ground floor
Action ButtonDescription
ADD BUILDINGClick on the ADD BUILDING button to add details of additional buildings for Fire NOC
Steps
Screen
  • After adding property details, enter location details of the property for which NOC is requested
  • Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc.
  • Applicants can use Location on Map field to enter the GPS location of the building in Google Map

                                                                                                

Field Name
Description
Property ID

Enter the property id of the building and click search to fetch details

CitySelect the city where the building is located
Plot/Survey No.Enter the plot or survey number of the land where the building is located
Building/Colony NameEnter the registered name of the building as per property paper
Street NameEnter the name of the street on which building is located
MohallaEnter mohalla in which building is located
PIN CodeEnter PIN Code of the location of the building
Location on mapEnter the GPS location of the building in Google Map
Applicable fire stationEnter the name of the fire station under which jurisdiction the building falls
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Individual/Multiple

Steps
Screen
  • In the next stage of the application, select the applicant type from the drop-down list. 
  • Available applicant types are individual, multiple or institutional private/government. The required information regarding individual and multiple applicants are identical. However, for individual, the application captures data for one applicant whereas for multiple it captures for more than one applicant
  • Enter details of the applicant(s) like Mobile Number, Name, Gender, Date of birth, etc. and proceed to the next stage

                                                                                                

Field NameDescription
Applicant Type

Select Individual or Multiple from the drop-down list as per requirement

Applicant Information
Mobile NoEnter the registered mobile number of the applicant and click on Search to fetch details
NameEnter the complete name of the applicant as per Government identity proof documents
GenderSelect the gender of the applicant from given options using a radio button
Date Of BirthEnter the date of birth of the applicant as per Government identity proof documents
EmailEnter the email id of the applicant for further communications and notifications
Father/Husband's NameEnter the name of the father or husband of the applicant
RelationshipSpecify the relationship whether Father or Husband using the radio button
PAN NoEnter the PAN card number of the applicant
Correspondence AddressEnter the address of the applicant where further correspondence regarding the application will be sent
Special Applicant CategorySelect special applicant category from the drop-down list if the applicant belongs to one of them.
Action ButtonDescription
ADD APPLICANTClick on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Applicant Details - Institutional Private/Government

Steps
Screen
  • In the next stage of the application, select the applicant type from the drop-down list according to the requirements
  • Available applicant types are individual, multiple or institutional private/government
  • Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type. 
  • Enter details of the applicant like Name Of Institution, Name of Authorised Person, Mobile Number of Authorized Person, etc. and proceed to the next stage

                                                                                       

Field NameDescription
Applicant Type

Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied

Applicant Sub Type

Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.

Applicant Information
Name Of InstitutionEnter the registered name of the institution on behalf of which applicant is requesting NOC
Official Telephone NumberEnter the official contact number of the institution
Name Of Authorized PersonEnter the name of the authorized person from the institution
Designation in InstitutionEnter the designation of the authorized person in the institution
Mobile No Of Authorized PersonEnter the registered mobile number of the authorized person in the institution
Email Of Authorized PersonEnter the email id of the authorized person in the institution for further communications and notifications
Official Correspondence AddressEnter the address of the authorized person in the institution where further correspondence regarding the application will be sent
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Documents

Steps
Screen
  • In the next stage of the application, upload necessary supporting documents for the Fire NOC application
  • The documents basically belong to two categories

          – Applicant Documents

          – Building Documents

  • Under Applicant Documents, the applicant needs to upload Government authorized Identity Proof documents such as Aadhar Card and Address Proof such as Driving License
  • Under Building Documents, upload site plan and ground floor plan of the property for which NOC is applied.
  • Upload files can be in JPG or PDF with size maximum 5MB

Field NameDescription
Applicant Documents
Identity ProofSelect the type of Identity Proof document from the dropdown list such as Aadhar Card. Click on UPLOAD FILE button to upload the image or scan copy of the document
Address ProofSelect the type of Address Proof document from the dropdown list such as Driving License. Click on UPLOAD FILE button to upload the image or scan copy of the document
Building Documents
Site PlanClick on UPLOAD FILE button to upload the image or scan copy of the site plan of the property
Ground Floor PlanClick on UPLOAD FILE button to upload the image or scan copy of the ground floor plan of the property
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Application Summary

Steps
Screen
  • In the next stage of the application, the application summary with applicant's entered data is shown as read-only mode along with fee estimation for the NOC 
  • The applicant can edit relevant details in different sections
  • If all details are correct, the applicant can submit the NOC application for approval to ULB

Field NameDescription
Fee Estimate
Displays the estimated fee calculated for the NOC application along with the link to go to VIEW BREAKUP of the fee
Property Details 
Displays the user entered values and files for property details, location details, applicant details and documents along with EDIT link to modify those details
Action ButtonDescription
SUBMITClick on the SUBMIT button to proceed to the next stage of the application


Post Application Submission

Steps
Screen
  • Once submitted, confirmation form for the NOC will be displayed along with the application number
  • The applicant can download, print confirmation form or go to payment option to pay the calculated fee for the NOC

                                                                                 

Field NameDescription
Application No
Displays the system generated application number for the NOC 
Action ButtonDescription
PROCEED TO PAYMENTClick on the PROCEED TO PAYMENT button to proceed to the next stage of the application
DOWNLOAD CONFIRMATION FORMClick on DOWNLOAD CONFIRMATION FORM to download a PDF copy for the confirmation form
PRINT CONFIRMATION FORMClick on PRINT CONFIRMATION FORM to get a print out of the confirmation form


Online Payment by Citizen

Steps
Screen
  • A citizen can use different online mode to pay the application fee such as debit or credit card, internet banking, etc.
  • Once payment is done, the success message will be displayed along with the payment receipt number with the option to download or print the receipt
  • A sample receipt is displayed in the screen

         

                                                                                  

Field NameDescription
Payment Receipt No
Displays the system generated payment receipt number for the NOC 
Action ButtonDescription
DOWNLOAD RECEIPTClick on DOWNLOAD RECEIPT to download a PDF copy for the payment receipt
PRINT RECEIPTClick on PRINT RECEIPT to get a print out of the payment receipt


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