Fire NOC - Employee User Manual

About This Manual

This manual helps the Fire No Objection Certificate (NOC) application users to understand and use the application. The chapters in this manual are organized to present the functional and operational capabilities of Fire NOC. It explains the procedures to the citizen to initiate and complete the fire NOC application and make payment for the charges and fees for the request. In case of further assistance, send an email to contact@egovernments.org

Intended Audience

This manual is intended to assist ULB employees of different roles such as NOC Counter Employee. Licensing Clerk, Licensing Inspector, and Licensing Officer on various activities such as initiation of NOC request on behalf of citizen, supporting document verification for NOC, field inspection and approval of the request. 

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Document History


Version NoDateDescription
v1.021-Jun-2019Initial draft

Glossary


Term

Description

ULBUrban Local Bodies
NOCNo Objection Certificate
UoMUnit of Measurement for Fee Collection for a building applying for Fire NOC
NBCNational Building Code
ULB EmployeesNOC Counter Employee. Licensing Clerk, Licensing Inspector, Licensing Officer

Introduction

The eGovernments Foundation has developed the Fire NOC application on its DIGIT platform. 

The application makes the process of obtaining a Fire No Objection Certificate (NOC) easy, smooth and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) employees. The application enables:

  • ULB employees to request for and get Fire NOCs online, on behalf of citizens for their properties
  • ULB employees to issue the NOC in an efficient and transparent manner
  • ULB employees to request online for provisional (pre-construction) and new (post-construction) NOCs on behalf of citizens

Key Features

Key FeatureRole-based process workflow
Description

The Fire NOC application has a role-based workflow model. Every role in the flow performs specific actions.

For details, refer to the Role-Action Matrix

Key FeatureAbility to submit different types of fire NOC application forms 
DescriptionApplicants can submit different types of fire NOC application forms. For example, single, multiple, institutional, private and government. There is a provision to apply for NOC for one or multiple buildings or premises.
Key FeatureConfigurable fee calculation mechanism
Description

ULBs can configure their own fee calculation mechanism.

ULBs have a choice to collect fees either as a flat, fixed amount or based on a Unit of Measurement (UoM), building usage, with or without charge slabs, etc. They can also set a minimum charge per applicant. 

Key FeatureConfigurable set of supporting documents 
Description

ULBs can define their own set of supporting documents that an applicant needs to submit along with the application form. 

Key FeatureConfigurable rate for fees and charges
DescriptionULBs can define the rate for fees collected and charges levied for each fire NOC application. 
Key FeatureConfigurable triggers for notifications and alerts
Description

ULBs can configure notification and alert triggers as well as the content for each notification to be sent to various stakeholders. For example, Citizen, Licensing Inspector, Licensing Clerk, etc.

Key FeatureIndividual accountability
Description

The system addresses the need for individual accountability. It assigns the tasks at each stage in the workflow of the application form request to individual employees instead of groups. As a result, it is possible to send the form back to a previous state and refer the form for an opinion from other users, as per roles in the workflow.

For details, refer to the Role-Action Matrix

Key FeatureCapture comments and attach documents
Description

The system allows users to capture comments and documents for roles in the workflow while processing the NOC application request.

Key FeatureDashboard with application statistics
Description

The system has a dashboard with statistics showing the number and status of NOC application requests for a given workflow role. This helps manage the task worklist among employees.

Key FeatureApplication request history
Description

The system provides a view of the NOC application request history making the process and progress transparent to all stakeholders.

User Function Mapping

Role-Action Matrix

Action 
Role Involved
Initiate Fire NOC application: The first step in the workflow is to initiate entering details in the Fire NOC application form, online.  The online application form is filled in by the ULB employee manning the NOC counter, on behalf of the citizen.  
  • NOC Counter Employee
Submit application: After entering all required details, the counter employee saves and submits the application in the system.  
  • NOC Counter Employee
Collect Payment: On submitting the form, the applicant has to pay the application fees. Counter employees collect the fire NOC application fees in cash, by cheque, or by debit/credit card payment and record the same in the system. 
  • NOC Counter Employee

Verify and Forward or Reject:  The application form is deemed submitted only after the fees are collected. On submit, the system then moves the application form and assigns the task to a Licensing Clerk (a ULB employee) who verifies the form information and supporting documents.

If the information and supporting documents are correct, the clerk forwards the application to the Licensing Inspector for a field inspection.

If the information is incorrect or if there is any discrepancy in supporting documents, the clerk rejects the NOC application. 

  • Licensing Clerk

Approve: After Licensing Inspectors receive the application, they visit the property location and physically verify and corroborate the information provided in the application form. They also inspect the property to verify that it complies with all recommended safety precautions, rules, and regulations. This is an offline process. 

If the property passes the inspection, the licensing inspector forwards the application to the Licensing Officer for approval. 

The Licensing Officer is the final authority to grant the fire NOC. The officer checks the inspection report and all documents submitted in the previous workflow stages and either approves or rejects the request.

Citizens receive a copy of the fire NOC after the officer approves the request.  

  • Licensing Officer

Reject: The NOC application can be rejected by the:

  • Licensing Clerk - if the information or supporting documents are incorrect
  • Licensing Inspector - if there is any deficiency at the physical location
  • Licensing Officer - if there is any deficiency at any point in the earlier stages

Once an application is rejected, it cannot be processed further. Citizens are not allowed to re-apply for a NOC with the same application. 

  • Licensing Clerk
  • Licensing Inspector
  • Licensing Officer
Send Back: The licensing officer or inspector can send the form back to the previous stage of the workflow with comments.  The assignee of that stage has to take appropriate action and re-start the process. 
  • Licensing Officer
  • Licensing Inspector
Refer for Opinion: The licensing clerk or inspector can send the application to any role in the workflow for their comments. 
  • Licensing Clerk
  • Licensing Inspector

Common Features

Login

Steps
Screen
  • Login into DIGIT mSeva application using the registered user ID, password, and city as authentication mode

Field Name
Description
User IDEnter the employee id of the ULB employee user ID
PasswordEnter the password to authenticate the login 
CitySelect the city from the drop-down list 
Action ButtonDescription
LOGINClick on the LOGIN button to proceed to login
FORGOT PASSWORD?Click on FORGOT PASSWORD? link to reset the login password

Recover Password

Steps
Screen
  • In the Login Page, enter the Username and City then click Forgot Password? link. 
  • Enter the registered mobile number and City, click on Continue


Field Name
Description
Mobile NumberEnter the registered mobile number of the employee as user ID
CitySelect the city from the drop-down list to which employee belongs
Action ButtonDescription
CONTINUEClick on the CONTINUE button to proceed to reset the password
Steps
Screen
  • On clicking CONTINUE, a 6 digit OTP is generated and sent to the registered mobile number. The employee enters the OTP, employee id, new password, and confirmation to reset the forgotten login password


Field Name
Description
OTPEnter the OTP delivered to the registered mobile number
User NameEnter the employee id of the ULB employee
New PasswordEnter the new password to authenticate the login now onwards
Confirm New PasswordEnter the new password again for confirmation
Action ButtonDescription
CHANGE PASSWORDClick on the CHANGE PASSWORD button to reset the password to the new one

Edit Profile 

Steps
Screen
  • Edit Profile allows the user to update display name, display picture, update password and email address.  
  • To update or modify profile details, click on the drop-down at the upper-right corner of the landing page and select Edit Profile link to proceed

Steps
Screen
  • In the Edit Profile page, user can update display name, email id and can go for uploading a profile picture by clicking on the camera icon in the photograph canvas section
  • User can opt for CHANGE PASSWORD option to update login password 


Field Name
Description
NameEnter the display name to update the existing one
Phone NumberRead-only field displaying the registered mobile number of the employee
Email IdEnter the updated mail id for communication
Action ButtonDescription
CHANGE PASSWORDClick on the CHANGE PASSWORD button to modify the existing login password 
SAVEClick on SAVE button to confirm the changes done to the user profile

Change Password

Steps
Screen
  • Change password allows the user to update the existing login password


Field Name
Description
Current PasswordEnter the current password used to login
New PasswordEnter the new password to login now onwards
Confirm New PasswordEnter the new password as confirmation to login now onwards
Action ButtonDescription
CHANGE PASSWORDClick on the CHANGE PASSWORD button to modify the existing login password 



Using  Fire NOC

Apply For Fire NOC On Behalf Of Citizen

     

Purpose 

 This feature allows NOC Counter Employees to request a Fire NOC for buildings/premises on behalf of the citizen

User Task Flow                                                            

Landing Page - Fire NOC Counter Employee

Steps
Screen
  • After successful login, click on New application from Fire NOC from the landing page among all applications
  • NOC counter employees can go for search option to search for existing NOC requests


                                                                    


Action ButtonDescription
+ NEW APPLICATIONClick on the + NEW APPLICATION button to proceed to initiate a Fire NOC request 
SEARCHClick on SEARCH to search details about existing NOC requests


Application for Fire NOC Details

Steps
Screen
  • In Fire NOC Application screen, the applicants need to specify the type of NOC they are requesting for. There are two options available for types of NOC as Newand Provisional
  • Applicants need to select Provisional for Pre-Construction NOC or 
    New for Post-Construction NOC 
  • If applied for New NOC, applicants have to provide provisional fire NOC for the construction number which will fetch all information of applied previously through DIGIT system
  • After filling information, click on NEXT STEP which is given on the bottom right of the screen

                                                                                               

Field Name
Description
NOC Type

Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC 

Provisional fire NOC numberFor New, enter the provisional NOC number and click on SEARCH for details
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application


Property Details

Steps
Screen
  • In the next stage of the application enter Property Details in the application.
  • An applicant can request Fire NOC for single or multiple buildings and accordingly additional building details need to be entered
  • Depending on the information provided for Building Usage Type and Subtype fields, UoM value is generated in the application

                                                                                                

Field Name
Description
No of buildings

Select radio button Single Building or Multiple Buildings as per the requirement of applicants 

Name of the BuildingEnter the registered name of the building as per property paper
Building Usage Type as per NBCSelect the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc.
Building Usage Subtype as per NBCSelect the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc.
No Of FloorsSelect the number of floors (excluding basement but including ground floor) the building has from the drop-down list
No Of BasementsSelect the number of basements the building has from the drop-down list
Ground Floor Built-up AreaEnter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter
Height of the building from Ground FloorEnter the total height of the building in meters measured from the ground floor
Action ButtonDescription
ADD BUILDINGClick on the ADD BUILDING button to add details of additional buildings for Fire NOC
Steps
Screen
  • After adding property details, enter location details of the property for which NOC is requested
  • Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc.
  • Applicants can use Location on Map field to enter the GPS location of the building in Google Map

Field Name
Description
Property ID

Enter the property id of the building and click search to fetch details

CitySelect the city where the building is located
Plot/Survey No.Enter the plot or survey number of the land where the building is located
Building/Colony NameEnter the registered name of the building as per property paper
Street NameEnter the name of the street on which building is located
MohallaEnter mohalla in which building is located
PIN CodeEnter PIN Code of the location of the building
Location on mapEnter the GPS location of the building in Google Map
Applicable fire stationEnter the name of the fire station under which jurisdiction the building falls
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Individual/Multiple

Steps
Screen
  • In the next stage of the application, select the applicant type from the drop-down list. 
  • Available applicant types are individual, multiple or institutional private/government. The required information regarding individual and multiple applicants are identical. However, for individual, the application captures data for one applicant whereas for multiple it captures for more than one applicant
  • Enter details of the applicant(s) like Mobile Number, Name, Gender, Date of birth, etc. and proceed to the next stage

                                                                                                

Field NameDescription
Applicant Type

Select Individual or Multiple from the drop-down list as per requirement

Applicant Information
Mobile NoEnter the registered mobile number of the applicant and click on Search to fetch details
NameEnter the complete name of the applicant as per Government identity proof documents
GenderSelect the gender of the applicant from given options using a radio button
Date Of BirthEnter the date of birth of the applicant as per Government identity proof documents
EmailEnter the email id of the applicant for further communications and notifications
Father/Husband's NameEnter the name of the father or husband of the applicant
RelationshipSpecify the relationship whether Father or Husband using the radio button
PAN NoEnter the PAN card number of the applicant
Correspondence AddressEnter the address of the applicant where further correspondence regarding the application will be sent
Special Applicant CategorySelect special applicant category from the drop-down list if the applicant belongs to one of them.
Action ButtonDescription
ADD APPLICANTClick on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application


Applicant Details - Institutional Private/Government

Steps
Screen
  • In the next stage of the application, select the applicant type from the drop-down list according to the requirements
  • Available applicant types are individual, multiple or institutional private/government
  • Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type. 
  • Enter details of the applicant like Name Of Institution, Name of Authorised Person, Mobile Number of Authorized Person, etc. and proceed to the next stage

                                                                                       

Field NameDescription
Applicant Type

Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied

Applicant Sub Type

Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.

Applicant Information
Name Of InstitutionEnter the registered name of the institution on behalf of which applicant is requesting NOC
Official Telephone NumberEnter the official contact number of the institution
Name Of Authorized PersonEnter the name of the authorized person from the institution
Designation in InstitutionEnter the designation of the authorized person in the institution
Mobile No Of Authorized PersonEnter the registered mobile number of the authorized person in the institution
Email Of Authorized PersonEnter the email id of the authorized person in the institution for further communications and notifications
Official Correspondence AddressEnter the address of the authorized person in the institution where further correspondence regarding the application will be sent
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application

Documents

Steps
Screen
  • In the next stage of the application, upload necessary supporting documents for the Fire NOC application
  • The documents basically belong to two categories

          – Applicant Documents

          – Building Documents

  • Under Applicant Documents, the applicant needs to upload Government authorized Identity Proof documents such as Aadhar Card and Address Proof such as Driving License
  • Under Building Documents, upload site plan and ground floor plan of the property for which NOC is applied.
  • Upload files can be in JPG or PDF with size maximum 5MB

Field NameDescription
Applicant Documents
Identity ProofSelect the type of Identity Proof document from the dropdown list such as Aadhar Card. Click on UPLOAD FILE button to upload the image or scan copy of the document
Address ProofSelect the type of Address Proof document from the dropdown list such as Driving License. Click on UPLOAD FILE button to upload the image or scan copy of the document
Building Documents
Site PlanClick on UPLOAD FILE button to upload the image or scan copy of the site plan of the property
Ground Floor PlanClick on UPLOAD FILE button to upload the image or scan copy of the ground floor plan of the property
Action ButtonDescription
NEXT STEPClick on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEPClick on the PREVIOUS STEP button to go back to the previous stage of the application

Application Summary

Steps
Screen
  • In the next stage of the application, the application summary with applicant's entered data is shown as read-only mode along with fee estimation for the NOC 
  • The applicant can edit relevant details in different sections
  • If all details are correct, the applicant can submit the NOC application for approval to ULB

Field NameDescription
Fee Estimate
Displays the estimated fee calculated for the NOC application along with the link to go to VIEW BREAKUP of the fee
Property Details 
Displays the user entered values and files for property details, location details, applicant details and documents along with EDIT link to modify those details
Action ButtonDescription
SUBMITClick on the SUBMIT button to proceed to the next stage of the application


Post Application Submission

Steps
Screen
  • Once submitted, confirmation form for the NOC will be displayed along with the application number
  • The applicant can download, print confirmation form or go to payment option to pay the calculated fee for the NOC

                                                                                 

Field NameDescription
Application No
Displays the system generated application number for the NOC 
Action ButtonDescription
PROCEED TO PAYMENTClick on the PROCEED TO PAYMENT button to proceed to the next stage of the application
DOWNLOAD CONFIRMATION FORMClick on DOWNLOAD CONFIRMATION FORM to download a PDF copy for the confirmation form
PRINT CONFIRMATION FORMClick on PRINT CONFIRMATION FORM to get a print out of the confirmation form

Collection Of Payment

Steps
Screen
  • A citizen can use different modes to pay the application fee such as debit or credit card, cash, cheque, etc. Fire NOC application offers the option to NOC counter employees to capture all the collection details for each mode of payment in the system
  • NOC counter employees can capture G8 Receipt Details also on the same page of the application

Field NameDescription
Capture Payment Details
CASH: Paid BySelect the value from the drop-down list to capture the persona who paid the application fee. For example, Owner
Payer NameEnter the name of the payer of the application fee
Payer Mobile NumberEnter the contact number of the payer of the application fee
G8 Receipt Details (Optional)
G8 Receipt NumberEnter the G8 receipt number which is issued to the fire NOC applicant for payment of fee
G8 Receipt Issue DateEnter the issue date of the G8 receipt  which is issued to the fire NOC applicant for payment of fee
Action ButtonDescription
SUBMITClick on SUBMIT to post the details of the collection


  • Once payment is done, the success message will be displayed along with the payment receipt number with the option to download or print the receipt
  • A sample receipt is displayed in the screen

Field NameDescription
Payment Receipt No
Displays the system generated payment receipt number for the NOC 
Action ButtonDescription
DOWNLOAD RECEIPTClick on DOWNLOAD RECEIPT to download a PDF copy for the payment receipt
PRINT RECEIPTClick on PRINT RECEIPT to get a print out of the payment receipt


Document Verification For Fire NOC

     

Purpose 

 This feature allows Licensing Clerks to authenticate the supporting documents submitted along with a Fire NOC application for buildings/premises on behalf of the citizen or by the citizen

User Task Flow                                                            

Landing Page - Licensing Clerk

Steps
Screen
  • After successful login, landing page containing a list of tasks according to Module/Service and assigned to the employee is displayed.
  • Licensing clerks can click on a task under Module/Service - Fire NOC which is pending an action such as Document Verification Pending which is related to their role.


Document Verification

Steps
Screen
  • On click, the request details with Fire NOC Details,Property Details, Applicant Details, submitted supporting Documents etc. is displayed to the Licensing Clerk
  • Licensing Clerks can review and validate attached supporting documents, update any record in sections of NOC Details, Property Details, Applicant Details and Documents section. and take any of the below actions to process the request
  • VERIFY AND FORWARD  (authorize the documents as correct and proceed to the next stage of the workflow which is field inspection)
  • REFER FOR OPINION (send the application to other employees in the same role in the workflow for their comments)
  • REJECT (reject the fire NOC request for inadequate or incorrect document)
Action ButtonDescription
VERIFY AND FORWARDClick on the VERIFY AND FORWARD button to proceed to the next stage of workflow which is Field Inspection
REFER FOR OPINIONClick on REFER FOR OPINION to other employees in the same role in the workflow for their comments
REJECTClick on REJECT to reject the fire NOC request for the inadequate or incorrect document
VERIFY AND FORWARD
Steps
Screen
  • Select the name of the field inspector from drop-down list, enter comments and upload any supporting document for reference to the field inspector
  • Upload documents with .pdf and .jpeg file extension with the maximum size limit of 5 MB

Field NameDescription
Field Inspector NameSelect the name of the applicable field inspector  from the drop-down list
CommentsEnter any comment for attention or reference to the field inspector
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
VERIFY AND FORWARDSubmit the fire NOC request for next stage of workflow which is Field Inspection

REFER FOR OPINION

Steps
Screen
  • Select the name of the employee from whom opinion is sought from the drop-down list, enter comments and upload any supporting document for reference to the field inspector
  • Upload documents with .pdf and .jpeg file extension with the maximum size limit of 5 MB

Field NameDescription
Field Inspector NameSelect the name of the employee from the drop-down list from whom opinion is sought
CommentsEnter any comment for attention or reference to the field inspector
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
REFER FOR OPINIONSent the fire NOC request for comment and opinion from an employee of a similar role in workflow

REJECT

Steps
Screen
  • Select the reason for rejection from a list of predefined values such as inadequate information
  • Enter comments to justify the action
  • Upload any supporting document for the action

Field NameDescription
Reason for RejectionSelect the applicable reason for rejection of the fire NOC request at the document verification stage 
CommentsEnter any comment to justify the action
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
REJECT APPLICATIONReject the fire NOC request

Field Inspections For Fire NOC

     

Purpose 

 As per workflow role, Licensing Inspector to visit the property physically and do the verification of norms and regulations required for issuing a fire NOC. For example,fire fighting pieces of equipment are present and functional to fight a hazard.  This feature allows the Licensing Inspectors to record their observations in the system and take action on a fire NOC request accordingly.

User Task Flow                                                            

Landing Page - Licensing Inspector

Steps
Screen
  • After successful login, landing page containing a list of tasks according to Module/Service and assigned to the employee is displayed.
  • Licensing clerks can click on a task under Module/Service - Fire NOC which is pending an action such as Field Inspection Pending which is related to their role.


Field Inspection 

Steps
Screen
  • On click, the request details with Fire NOC Details,Property Details, Applicant Details, submitted supporting Documents etc. is displayed to the Licensing Inspectors
  • Licensing Inspectors can review the information, update any record in sections of NOC Details, Property Details, Applicant Details and Documents section. and take any of the below actions to process the request
  • VERIFY AND FORWARD  (authorize as field inspection is satisfactory proceed to the next stage of the workflow which is approval of fire NOC)
  • REFER FOR OPINION (send the application to other employees in the same role in the workflow for their comments)
  • REJECT (reject the fire NOC request for inadequate safety feature or violation of norms and regulations of fire NOC)
Action ButtonDescription
VERIFY AND FORWARDClick on the VERIFY AND FORWARD button to proceed to the next stage of workflow which is approval of fire NOC
REFER FOR OPINIONClick on REFER FOR OPINION to other employees in the same role in the workflow for their comments
REJECTClick on REJECT to reject the fire NOC request for inadequate safety feature or violation of norms and regulations of fire NOC

VERIFY AND FORWARD

Steps
Screen
  • Select the name of the designated approver from the drop-down list, enter comments and upload any supporting documentation such as field inspection photographs, etc.  for reference to the fire NOC approver
  • Upload documents with .pdf and .jpeg file extension with the maximum size limit of 5 MB

Field NameDescription
Approver NameSelect the name of the applicable fire NOC approver name from the drop-down list
CommentsEnter any comment for attention or reference to the approver
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
VERIFY AND FORWARDSubmit the fire NOC request for next stage of workflow which is Field Inspection

REFER FOR OPINION

Steps
Screen
  • Select the name of the employee from whom opinion is sought from the drop-down list, enter comments and upload any supporting document for reference to the field inspector
  • Upload documents with .pdf and .jpeg file extension with the maximum size limit of 5 MB

Field NameDescription
Field Inspector NameSelect the name of the employee from the drop-down list from whom opinion is sought
CommentsEnter any comment for attention or reference to the field inspector
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
REFER FOR OPINIONSent the fire NOC request for comment and opinion from an employee of a similar role in workflow

REJECT

Steps
Screen
  • Select the reason for rejection from a list of predefined values such as inadequate information
  • Enter comments to justify the action
  • Upload any supporting document for the action

Field NameDescription
Reason for RejectionSelect the applicable reason for rejection of the fire NOC request at the field inspection stage 
CommentsEnter any comment to justify the action
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
REJECT APPLICATIONReject the fire NOC request

Approval Of Fire NOC

     

Purpose 

 This feature allows the Licensing Officers to review the fire NOC request, check comments and observations made by previous employees of the workflow and either approve or reject the fire NOC request. On approval, fire NOC with QR code is generated and a copy of the same is shared to the applicant.

User Task Flow                                                            

Landing Page - Licensing Officer

Steps
Screen
  • After successful login, landing page containing a list of tasks according to Module/Service and assigned to the employee is displayed.
  • Licensing clerks can click on a task under Module/Service - Fire NOC which is pending an action such as  Pending for Approval which is related to their role.


Field Inspection 

Steps
Screen
  • On click, the request details with Fire NOC Details,Property Details, Applicant Details, submitted supporting Documents etc. is displayed to the Licensing Officers
  • Licensing Officers can review the information, update any record in sections of NOC Details, Property Details, Applicant Details and Documents section. and take any of the below actions to process the request
  • APPROVE  (approve the fire NOC request)
  • REFER FOR OPINION (send the application to other employees in the same role in the workflow for their comments)
  • REJECT (reject the fire NOC request for inadequate or incorrect information)
Action ButtonDescription
APPROVEClick on APPROVE to accept the fire NOC request and hence confirming to issue fire NOC to citizen
REFER FOR OPINIONClick on REFER FOR OPINION to other employees in the same role in the workflow for their comments
REJECTClick on REJECT to reject the fire NOC request for inadequate safety feature or violation of norms and regulations of fire NOC

VERIFY AND FORWARD

Steps
Screen
  • Select the name of the designated approver from the drop-down list, enter comments and upload any supporting documentation such as field inspection photographs, etc.  for reference to the fire NOC approver
  • Upload documents with .pdf and .jpeg file extension with the maximum size limit of 5 MB

Field NameDescription
Approver NameSelect the name of the applicable fire NOC approver name from the drop-down list
CommentsEnter any comment for attention or reference to the approver
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
VERIFY AND FORWARDSubmit the fire NOC request for next stage of workflow which is Field Inspection

REFER FOR OPINION

Steps
Screen
  • Select the name of the employee from whom opinion is sought from the drop-down list, enter comments and upload any supporting document for reference to the field inspector
  • Upload documents with .pdf and .jpeg file extension with the maximum size limit of 5 MB

Field NameDescription
Field Inspector NameSelect the name of the employee from the drop-down list from whom opinion is sought
CommentsEnter any comment for attention or reference to the field inspector
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
REFER FOR OPINIONSent the fire NOC request for comment and opinion from an employee of a similar role in workflow

REJECT

Steps
Screen
  • Select the reason for rejection from a list of predefined values such as inadequate information
  • Enter comments to justify the action
  • Upload any supporting document for the action

Field NameDescription
Reason for RejectionSelect the applicable reason for rejection of the fire NOC request at the approval stage
CommentsEnter any comment to justify the action
Action ButtonDescription
UPLOAD FILEClick to upload any supporting doc .pdf and .jpeg file extension with the maximum size limit of 5 MB
REJECT APPLICATIONReject the fire NOC request

Logout

Steps
Screen
  • Click on the drop-down at the upper-right corner of the landing page and select Logout link to sign out from the application

Steps
Screen
  •  A confirmation window pops up where the users need to give their confirmation to log out from the application


Action ButtonDescription
LOGOUTClick on the LOGOUT button to sign out from the application
CANCELClick on CANCEL button to cancel the logout process and go back to the fire NOC application