About This Manual

This manual has been written to help the users of Fire No Objection Certificate (NOC) application to understand and use the product. The chapters in this manual are organized to present the functional and operational capabilities of Fire NOC. It explains the procedures to the citizen to initiate and complete the fire NOC application and make payment for the charges and fees for the request. In case of further assistance please send an email to contact@eovernments.org

Intended Audience

This manual is intended to assist ULB employees of different roles such as NOC counter employee. Licensing Clerk, Licensing Inspector, and Licensing Officer on various activities such as initiation of NOC request on behalf of citizen, supporting document verification for NOC, field inspection and approval of the request.

Document Conventions

If you see…	It means….
Bold Text	Important topic or subject or mandatory information
Italicized text	The word or set of words are especially emphasized.
Note:	The following paragraph provides additional information
Tip:	The following paragraph provides suggestive use
	Mandatory field

Document History

Version No	Date	Description
v1.0	21-Jun-2019	Initial draft

Glossary

Term	Description
ULB	Urban Local Bodies
NOC	No Objection Certificate
UoM	Unit of Measurement for fee collection for a building for Fire NOC
NBC	National Building Code
ULB Employees	NOC counter employee. Licensing Clerk, Licensing Inspector, Licensing Officer

Introduction to Fire NOC

The eGovernments Foundation has developed the Fire NOC application on its DIGIT platform.

The application makes the process of obtaining a fire No Objection Certificate (NOC) easy, smooth and transparent. It eliminates the current manual process by automating and streamlining it, thus providing a better citizen service experience with the Urban Local Body (ULB) employees. The application allows:

ULB employees on behalf of citizens to request for and get fire NOCs for their properties, online
ULB employees to issue the NOC in an efficient and transparent manner
ULB employees on behalf of citizens request for provisional (pre-construction) and new (post-construction) NOCs online

Key Features

Key Feature	Role-based process workflow
Description	The Fire NOC application has a role-based workflow model. Every role in the flow performs specific actions. For details, refer to the Role-Action Matrix
Key Feature	Ability to submit different types of fire NOC application forms
Description	Applicants can submit different types of fire NOC application forms. For example, single, multiple, institutional, private and government. There is a provision to apply for NOC for one or multiple buildings or premises.
Key Feature	Configurable fee calculation mechanism
Description	ULBs can configure their own fee calculation mechanism. ULBs have a choice to collect fees either as a flat, fixed amount or based on a Unit of Measurement (UoM), building usage, with or without charge slabs, etc. They can also set a minimum charge per applicant.
Key Feature	Configurable set of supporting documents
Description	ULBs can define their own set of supporting documents that an applicant needs to submit along with the application form.
Key Feature	Configurable rate for fees and charges
Description	ULBs can define the rate for fees collected and charges levied for each fire NOC application.
Key Feature	Configurable triggers for notifications and alerts
Description	ULBs can configure notification and alert triggers as well as the content for each notification to be sent to various stakeholders. For example, Citizen, Licensing Inspector, Licensing Clerk, etc.
Key Feature	Individual accountability
Description	The system addresses the need for individual accountability. It assigns the tasks at each stage in the workflow of the application form request to individual employees instead of groups. As a result, it is possible to send the form back to an immediately previous state and refer the form for an opinion from other users, as per roles in the workflow. For details, refer to the Role-Action Matrix
Key Feature	Capture comments and attach documents
Description	The system allows you to capture comments and documents for roles in the workflow while processing the NOC application request.
Key Feature	Dashboard with application statistics
Description	The system has a dashboard with statistics showing the number and status of NOC application requests for a given workflow role. This helps manage the task worklist among employees.
Key Feature	Application request history
Description	The system provides a view of the NOC application request history making the process and progress transparent to all stakeholders.

User Function Mapping

Role-Action Matrix

Action	Role Involved
Initiate Fire NOC application: The first step in the workflow is to start entering details in the fire NOC application form, online. The online application form is filled in by the citizen or the ULB employee manning the NOC counter, on behalf of the citizen.	Citizen NOC Counter Employee
Submit application: After entering all required details, the citizen or counter employee saves and submits the application in the system.	Citizen NOC Counter Employee
Pay/Collect Payment: On submitting the form, the applicant has to pay the application fees. Payment happens through standard payment gateways.	Citizen NOC Counter Employee
Verify and Forward or Reject: The application form is deemed submitted only after the fees are collected. On submit, the system then moves the application form and assigns the task to a Licensing Clerk (a ULB employee) who verifies the form information and supporting documents. If the information and supporting documents are correct, the clerk forwards the application to the Licensing Inspector for a field inspection. If the information is incorrect or if there is any discrepancy in supporting documents, the clerk rejects the NOC application.	Licensing Clerk
Approve: After Licensing Inspectors receive the application, they visit the property location and physically verify and corroborate the information provided in the application form. They also inspect the property to verify that it complies with all recommended safety precautions, rules, and regulations. This is an offline process. If the property passes the inspection, the licensing inspector forwards the application to the Licensing Officer for approval. The Licensing Officer is the final authority to grant the fire NOC. The officer checks the inspection report and all documents submitted in the previous workflow stages and either approves or rejects the request. Citizens receive a copy of the fire NOC after the officer approves the request.	Licensing Officer
Reject: The NOC application can be rejected by the: Licensing Clerk - if the information or supporting documents are incorrect Licensing Inspector - if there is any deficiency at the physical location Licensing Officer - if there is any deficiency at any point in the earlier stages Once an application is rejected, it cannot be processed further. Citizens are not allowed to re-apply for a NOC with the same application.	Licensing Clerk Licensing Inspector Licensing Officer
Send Back: The licensing officer or inspector can send the form back to the immediate previous stage of the workflow with comments. The assignee of that stage has to take appropriate action and re-start the process.	Licensing Officer Licensing Inspector
Refer for Opinion: The licensing clerk or inspector can send the application to any role in the workflow for their comments.	Licensing Clerk Licensing Inspector

Using Fire NOC

Apply For Fire NOC On Behalf Of Citizen

Purpose

This feature allows NOC Counter Employees to request a Fire NOC for buildings/premises on behalf of the citizen

User Task Flow

Login

Steps	Screen
Login into DIGIT mSeva application using the registered user id and password as authentication mode

Field Name	Description
User ID	Enter the registered user id of the NOC counter employee
Password	Enter the password to authenticate the login
Action Button	Description
LOGIN	Click on the LOGIN button to proceed to login

Landing Page

Steps	Screen
After successful login, click on New application from Fire NOC from the landing page among all applications NOC counter employees can go for search option to search for existing NOC requests

Action Button	Description
+ NEW APPLICATION	Click on the + NEW APPLICATION button to proceed to initiate a Fire NOC request
SEARCH	Click on SEARCH to search details about existing NOC requests

NOC Details

Steps

Screen

In Fire NOC Application screen, the applicants need to specify the type of NOC they are requesting for. There are two options available for types of NOC as Newand Provisional
Applicants need to select Provisional for Pre-Construction NOC or
New for Post-Construction NOC
If applied for New NOC, applicants have to provide provisional fire NOC for the construction number which will fetch all information of applied previously through DIGIT system
After filling information, click on NEXT STEP which is given on the bottom right of the screen

Field Name	Description
NOC Type	Select radio button Provisional for Pre-Construction NOC or New for Post-Construction NOC
Provisional fire NOC number	For New, enter the provisional NOC number and click on SEARCH for details
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application

Property Details

Steps	Screen
In the next stage of the application enter Property Details in the application. An applicant can request Fire NOC for single or multiple buildings and accordingly additional building details need to be entered Depending on the information provided for Building Usage Type and Subtype fields, UoM value is generated in the application

Field Name	Description
No of buildings	Select radio button Single Building or Multiple Buildings as per the requirement of applicants
Name of the Building	Enter the registered name of the building as per property paper
Building Usage Type as per NBC	Select the usage type of building from the drop-down list of standards defined by NBC.For example, residential, commercial, institutional, etc.
Building Usage Subtype as per NBC	Select the usage sub-type of building from the drop-down list of standards defined by NBC. For example, for commercial type, subtypes may be a shopping mall, cinema hall, restaurant etc.
No Of Floors	Select the number of floors (excluding basement but including ground floor) the building has from the drop-down list
No Of Basements	Select the number of basements the building has from the drop-down list
Ground Floor Built-up Area	Enter the built-up area (the carpet area plus the thickness of outer walls and the balcony) of the ground floor of the building in sq meter
Height of the building from Ground Floor	Enter the total height of the building in meters measured from the ground floor
Action Button	Description
ADD BUILDING	Click on the ADD BUILDING button to add details of additional buildings for Fire NOC

Steps	Screen
After adding property details, enter location details of the property for which NOC is requested Applicants can enter Property ID using the SEARCH button and enter other details such as Plot/Survey Name, Mohalla, PIN Code, etc. Applicants can use Location on Map field to enter the GPS location of the building in Google Map

Field Name	Description
Property ID	Enter the property id of the building and click search to fetch details
City	Select the city where the building is located
Plot/Survey No.	Enter the plot or survey number of the land where the building is located
Building/Colony Name	Enter the registered name of the building as per property paper
Street Name	Enter the name of the street on which building is located
Mohalla	Enter mohalla in which building is located
PIN Code	Enter PIN Code of the location of the building
Location on map	Enter the GPS location of the building in Google Map
Applicable fire station	Enter the name of the fire station under which jurisdiction the building falls
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Individual/Multiple

Steps

Screen

In the next stage of the application, select the applicant type from the drop-down list.
Available applicant types are individual, multiple or institutional private/government. The required information regarding individual and multiple applicants are identical. However, for individual, the application captures data for one applicant whereas for multiple it captures for more than one applicant
Enter details of the applicant(s) like Mobile Number, Name, Gender, Date of birth, etc. and proceed to the next stage

Field Name	Description
Applicant Type	Select Individual or Multiple from the drop-down list as per requirement
Applicant Information
Mobile No	Enter the registered mobile number of the applicant and click on Search to fetch details
Name	Enter the complete name of the applicant as per Government identity proof documents
Gender	Select the gender of the applicant from given options using a radio button
Date Of Birth	Enter the date of birth of the applicant as per Government identity proof documents
Email	Enter the email id of the applicant for further communications and notifications
Father/Husband's Name	Enter the name of the father or husband of the applicant
Relationship	Specify the relationship whether Father or Husband using the radio button
PAN No	Enter the PAN card number of the applicant
Correspondence Address	Enter the address of the applicant where further correspondence regarding the application will be sent
Special Applicant Category	Select special applicant category from the drop-down list if the applicant belongs to one of them.
Action Button	Description
ADD APPLICANT	Click on the ADD APPLICANT button to add additional applicant details if applicant type for Fire NOC is Multiple
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Applicant Details - Institutional Private/Government

Steps

Screen

In the next stage of the application, select the applicant type from the drop-down list according to the requirements
Available applicant types are individual, multiple or institutional private/government
Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
Enter details of the applicant like Name Of Institution, Name of Authorised Person, Mobile Number of Authorized Person, etc. and proceed to the next stage

Field Name	Description
Applicant Type	Select Institutional-Private or Institutional-Government from the drop-down list as per the type of the property for which NOC is applied
Applicant Sub Type	Select Applicant Subtype from the dropdown list which is populated according to value selected as Institutional-Private or Government as Applicant Type.
Applicant Information
Name Of Institution	Enter the registered name of the institution on behalf of which applicant is requesting NOC
Official Telephone Number	Enter the official contact number of the institution
Name Of Authorized Person	Enter the name of the authorized person from the institution
Designation in Institution	Enter the designation of the authorized person in the institution
Mobile No Of Authorized Person	Enter the registered mobile number of the authorized person in the institution
Email Of Authorized Person	Enter the email id of the authorized person in the institution for further communications and notifications
Official Correspondence Address	Enter the address of the authorized person in the institution where further correspondence regarding the application will be sent
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Documents

Steps

Screen

In the next stage of the application, upload necessary supporting documents for the Fire NOC application
The documents basically belong to two categories

– Applicant Documents

– Building Documents

Under Applicant Documents, the applicant needs to upload Government authorized Identity Proof documents such as Aadhar Card and Address Proof such as Driving License
Under Building Documents, upload site plan and ground floor plan of the property for which NOC is applied.
Upload files can be in JPG or PDF with size maximum 5MB

Field Name	Description
Applicant Documents
Identity Proof	Select the type of Identity Proof document from the dropdown list such as Aadhar Card. Click on UPLOAD FILE button to upload the image or scan copy of the document
Address Proof	Select the type of Address Proof document from the dropdown list such as Driving License. Click on UPLOAD FILE button to upload the image or scan copy of the document
Building Documents
Site Plan	Click on UPLOAD FILE button to upload the image or scan copy of the site plan of the property
Ground Floor Plan	Click on UPLOAD FILE button to upload the image or scan copy of the ground floor plan of the property
Action Button	Description
NEXT STEP	Click on the NEXT STEP button to proceed to the next stage of the application
PREVIOUS STEP	Click on the PREVIOUS STEP button to go back to the previous stage of the application

Application Summary

Steps	Screen
In the next stage of the application, the application summary with applicant's entered data is shown as read-only mode along with fee estimation for the NOC The applicant can edit relevant details in different sections If all details are correct, the applicant can submit the NOC application for approval to ULB

Field Name	Description
Fee Estimate
Displays the estimated fee calculated for the NOC application along with the link to go to VIEW BREAKUP of the fee
Property Details
Displays the user entered values and files for property details, location details, applicant details and documents along with EDIT link to modify those details
Action Button	Description
SUBMIT	Click on the SUBMIT button to proceed to the next stage of the application

Post Application Submission

Steps	Screen
Once submitted, confirmation form for the NOC will be displayed along with the application number The applicant can download, print confirmation form or go to payment option to pay the calculated fee for the NOC

Field Name	Description
Application No
Displays the system generated application number for the NOC
Action Button	Description
PROCEED TO PAYMENT	Click on the PROCEED TO PAYMENT button to proceed to the next stage of the application
DOWNLOAD CONFIRMATION FORM	Click on DOWNLOAD CONFIRMATION FORM to download a PDF copy for the confirmation form
PRINT CONFIRMATION FORM	Click on PRINT CONFIRMATION FORM to get a print out of the confirmation form

Online Payment by Citizen

Steps	Screen
A citizen can use different online mode to pay the application fee such as debit or credit card, internet banking, etc. Once payment is done, the success message will be displayed along with the payment receipt number with the option to download or print the receipt A sample receipt is displayed in the screen

Field Name	Description
Payment Receipt No
Displays the system generated payment receipt number for the NOC
Action Button	Description
DOWNLOAD RECEIPT	Click on DOWNLOAD RECEIPT to download a PDF copy for the payment receipt
PRINT RECEIPT	Click on PRINT RECEIPT to get a print out of the payment receipt

Employee User Manual for Fire NOC

About This Manual

Intended Audience

Document Conventions

Document History

Glossary

Introduction to Fire NOC

Key Features

User Function Mapping

Role-Action Matrix

Using Fire NOC

Apply For Fire NOC On Behalf Of Citizen

Purpose