Introduction

A grievance is formal complaint submitted to an ULB. Something wrong or something believed to cause distress in services provided by the ULB is considered as grounds for complaint. Grievances which are closely associated with ULB’s functions classified into different buckets, that different sections of ULB deal with are known as grievance types.

Data Table

Note: Data given in the table is a sample data.

Procedure

Data Definition

Step to fill data

1. Download the data template attached to this page.

2. Have it open and go through all the headers and understand the meaning of them by referring 'Data Definition' section.

3. Make sure all the headers, its data type, field size and its definition/ description is understood properly. In case of any doubt, please reach out to the person who has shared this document with you to discuss the same and clear out the doubts.

4. Identify all different types of grievances on the basis of ULB’s functions.

5. Start filling the data starting from serial no. and complete a record at once. repeat this exercise till the entire data is filled into a template.

6. Verify the data once again by going through the checklist and taking care of each and every point mentioned in the checklist.

Checklist

The checklist is a set of activities to be performed once the data is filled into a template to ensure data type, size, and format of data is as per the expectation. These activities have been divided into 2 groups as given below.

Common Checklist

This checklist covers all the activities which are common across the entities.

To see common checklist refer to the page Checklist consisting of all the activities which are to be followed to ensure completeness and quality of data.

Entity Specific Checklist

This checklist covers the activities which are specific to the entity.

Attachments

1. Configuration data template - Grievance Type

Open

2. Sample configuration data - Grievance Type

Open