Blog from May, 2019

Vol. 6

What’s new?

In May’19, the Content team put together a brand new compilation

The eGov Urban Governance Glossary

Phrases and abbreviations with descriptions are researched and gathered from validated sources like government sites, the Constitution of India and Wikipedia.

The Glossary is open for collaboration and your contributions. Search for phrases and abbreviations or browse alphabetically. If you find what you were looking for, drop in a like or comment to share your feedback. If you find a relevant phrase or abbreviation is missing, add it with a description and link to the source. On a regular basis, the Glossary will be enriched as a useful knowledge bank with eGov teams collective wisdom.

Billing, Collection, Workflow and User Services documentation is published on eSankalan. Packed with configuration details, version-wise features, interaction and workflow diagrams, procedural explanations - you will find all your answers to understanding the DIGIT platform services here. Alongwith product teams, this information is critical for co-creation partners and third-party integrators. View /wiki/spaces/EE/pages/33784402 for Services documentation and more.

Team

Product Documentation

Contributor

Rupam, Rohan, Sita, Sunita, Mrinalika

Artifact

Glossary

Team

Product Engineering

Contributor

Elzan

Artifact

Coexistence strategy

Did you know there are 18 eGov-specific templates available in eSankalan?

The ULB Employee User Manual template recommends a content structure to capture the core product-specific features that will be relevant to state/city employees implementing the product.

The Citizen User Manual template suggests a structure to capture relevant product-specific features that the citizen/end-user needs to be enabled with, to use the product efficiently.

More global templates like Common Features User Manual, Release Notes and Feature List are available on eSankalan.

If you need a quick primer on how to use the global templates, view the help document here.

Tips & Tricks

Autocomplete for Macros

Click the image to view…

Vol. 5

What’s new?

In the last week, more than 5 artifacts are uploaded or newly created by eGov teams in their respective eSankalan spaces. Here are the team spaces to browse :

eSankalan to Slack!

Want to send slack notifications from eSankalan to your workspaces? Click … on the top-right corner of any eSankalan page and select Slack Notifications. Now you can send notifications about content on this site to channels in the connected Slack workspace. Other people in those channels will be able to see those notifications as well, even if they aren't members of this site.

Training Video of the Week

Training video for the effortless embedding of video files in an eSankalan page

Recent Contributors…

Embedded Product Fitment questionnaires for Property Tax and Public Grievance Redressal solutions are available on eSankalan. The questionnaires are in Google Forms which is automatically connected to a spreadsheet. It is populated with the survey and quiz responses which can be downloaded.

Team

DevOps

Contributor

Gajendran

Artifact

DevOps

Writing Rules

Just as KYC (Know Your Customer) is compatible with banking, KYA (Know Your Audience) is synonymous with effective writing.

For clear and consistent writing, Know Your Audience to determine:

  1. The tone you use - formal, informal

  2. The level of information to include - beginner, intermediate, expert

  3. Terminology - generic, domain-specific

Tips & Tricks

Drag and drop

It’s already easy to attach files to Confluence pages by dragging and dropping them into the editor. It’s just as easy to move images and macros around within a page. With drag and drop simplicity, even your most basic users can create engaging content. Click the image to view…