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Audience: State, ULBs, and eGov

ULB Adoption

Info

State: These parameters should help the State to understand before/after of using DIGIT i.e. our impact and improvement areas

eGov: These parameters should help eGov to make a strong value proposition for different State bodies, Implementation Partners, and understand DIGIT performance for improvement

Theme

Parameters

Comments

Performance

  • Service Efficiency

  • State/ULB/Employee Efficiency

Revenue

  • Sources

  • Growth

ULB Engagement

  • Accessibility

  • Usability

The State might only be concerned about overall usability for its employees

Citizen Engagement

  • Reach

  • Sentiment

Citizen Adoption

Theme

Parameters

Comments

Acquisition

  • Channels

  • Reach

  • Messaging

Engagement with products

  • Intention (What purpose the citizen comes on the product?)

  • Accessibility

  • Usability/ Ease of use

  • Transparency

  • Sentiment

Recurring

  • ReachFrequency