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DSS

  1. Understand DSSv1 and Chennai Dashboards (1.5 weeks)

  2. PT and PGR Questions and Visualizations (1 week)

  3. Internal Review

  4. Feedback Loop in (1 week)

  5. Interactions and Mockup (1.5 week)

  6. Internal Review

  7. Clickable Prototype (1.5 week)

...

Adoption

Phase 1

  1. Citizen User Journey

  2. Employee User Journey

  3. Know the journey with data

    1. Kibana/Other data setup?

  4. Citizen and Employee user research

    1. Persona building

Phase 2

...

Identify ULB change scenarios

...

Audience: State, ULBs, and eGov

ULB Adoption

Theme

Parameters

Comments

Performance

  • Service Efficiency

  • State/ULB/Employee Efficiency

Revenue

  • Sources

  • Growth

ULB Engagement

  • Accessibility

  • Usability

The State might only be concerned about overall usability for its employees

Citizen Engagement

  • Reach

Citizen Adoption

Theme

Parameters

Comments

Acquisition

  • Channels

  • Messaging

Engagement with products

  • Intention (What purpose the citizen comes on the product?)

  • Accessibility

  • Usability/ Ease of use

  • Transparency

Recurring

  • Reach