Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Audience: State, ULBs, and eGov

ULB Adoption

...

Theme

...

Parameters

...

Comments

...

Performance

...

  • Service Efficiency

  • State/ULB/Employee Efficiency

...

Revenue

...

  • Sources

  • Growth

...

ULB Engagement

...

  • Accessibility

  • Usability

...

The State might only be concerned about overall usability for its employees

...

Citizen Engagement

...

  • Reach

...

Value Proposition for citizens?

Theme

Parameters

Comments

Notes

Acquisition

  • Channels

  • Reach

  • Messaging

Engagement

with products

  • Intention (What purpose the citizen comes on the product?)

  • Accessibility

  • Usability/ Ease of use

    • Speed

    • Understandability

  • Transparency

  • Sentiment

Recurring

Reach
  • Frequency