General Instructions

Sl No	Instructions
1	Please navigate each of the sections and fill in the relevant information
2	Page Title will bear the name of the User Manual - User Manual for << Product Name>>
3	Add Sections and Sub Sections in " Using <<Product>> sections as per the features of the product.
4	Add rows in the tables as per the volume of data.
5	All examples are indicative, they should be replaced with actual information.
6	Follow a uniform visual logic in using callouts or annotating screenshots
7	Standard elements like Cover Page, Copy Rights, TOC, Document Version History are not part of the template. They will be embedded during pdf/web publishing.
8	Features and functions that are common across most of the products like - Login, Logout, Password Management etc, will be captured as part of a different document.
9	For ease of structuring, major sections like 'About the Manual', 'Introduction to the <<Product>>' can be moved into separate child pages.
10	Sections with no entries can be marked Not Applicable

About This Manual

This manual has been written to help the users of "Universal Collections" to understand and use the product. The chapters in this manual are organized to present functional and operational capabilities of "Universal Collections". It explains the procedures to the ULB employees to complete their tasks.

In case of further assistance please send an email to contact@eovernments.org

Intended Audience

This manual is intended to assist and train Counter Employees and Field Employees who will use "Universal Collections" to collect tax from citizens.

Document Conventions

If you see…	It means….
Bold Text	Important topic or subject or mandatory information
Italicized text	The word or set of words are especially emphasized.
Note:	The following paragraph provides additional information
Tip:	The following paragraph provides suggestive use
	Mandatory field

Document History

Version No	Date	Description

Version No	Date	Description
1	May 30, 2019	Version1 of Universal collections will help ULB employees to capture all payments to the ULB in the system and remove the use of physical receipts for the same. It will also have collection reports for the administrators.

Glossary

Term	Description

Term	Description
Collections	Payments made by Citizens to the Municipality.
Consumer Name	Name of the citizen who is availing the service.
Field Collection Fee	It is the extra charge that ULBs collect when they collect bills on the ground or on the field.
G-8 Receipt	Name of the manual receipt register in Punjab used to acknowledge the payment made by Citizens.
Payee Name	The person making the payment to the ULB
Service Category	Service category is the facility for which citizen is being charged. Example - Rent, Taxes
Service Type	The service type is basically sub-type of service category. It is mapped to the service category. Example - Municipal Rents, Advertisement Taxes.
ULB	Urban Local Body.