W&S - Citizen UI Guide

List of features available in the W&S service for Citizen role.

a)Search Bills & Pay:

Citizen, by using different search criteria to find the particular connection and also he/she can able to pay the water and sewerage bill for the particular connection.

About citizen search connection you can find separate document its available herehttps://digit-discuss.atlassian.net/wiki/spaces/EGR/pages/465961137

My Connections & Connection Details:

All the consumer numbers are clickable in connections list. citizen can see the all connection details and also able to download.

on click of consumer number it will go to the connection details page. for that separate document you can find here. https://digit-discuss.atlassian.net/wiki/spaces/EGR/pages/465961154

b) Create new application

citizen can able to create new application on click of “Apply for new connection”. for finding how to apply new connection you can find document here https://digit-discuss.atlassian.net/wiki/spaces/EGR/pages/466190539

c) View Application

In My Applications, Citizen can see the list of applications he/she have. For every application Citizen can see the above fields. on click of ViewDetails button citizen can see the workflow page,There Citizen can perform the actions like(Edit and Resubmit )the application. For finding the workflow actions following document availablehttps://digit-discuss.atlassian.net/wiki/spaces/EGR/pages/465731751

d) Pay

Citizen can also Pay the Due amount by using VIEW DETAILS link based on status (Pending for payment).

e)Past payments

Citizen can see his past payment records like which month he paid how much money and basic details are shown in this.