Product - Public Grievance Redressal

Owned by Anusha John (Unlicensed)
Last updated: Sept 08, 2021 by Harishikesh Anand
1 min read

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About PGR

 

DIGIT-Public Grievance Redressal (PGR) is a self-serve web and mobile-based, easy-to-use and configurable product for submission of grievances by the citizens from anywhere, anytime. For the speedy and efficient resolution of civic-related complaints, DIGIT-PGR enables the citizens to report the issues in real-time and enables municipal employees with easy identification of the issues and helps them to initiate corrective actions, without any delay.

 

Module Features

The list below summarizes the key features supported by the PGR module -

  1. Registration, Login and Creation of User Profile

  2. Lodging a Complaint

  3. Assigning a Complaint

  4. Resolving a Complaint

  5. Manage Complaints

  6. Track Complaints

  7. Dashboards and Reports

  8. General Features

 

Detailed Quarterly Roadmap

Planned Q3

OKR

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Effort

Status

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Priority

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UX Retrospect

HIGH

MEDIUM

IN PROGRESS

 

Based on testing and analysis, we found out that certain key features were discounted off that are important part of the module and are needed for go-live.

A thorough product retrospect is required, post which the plan is to bring back the missing features/ functionalities.

 

Backlog

https://digit-discuss.atlassian.net/browse/RAIN-3419

key summary type created updated due assignee reporter priority status resolution
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