Billing Water and Sewerage - ERP and DIGIT

Demand - A demand is the liability that citizen is responsible to pay
Bill - A bill is a representation of demand in a particular format as a physical copy (with due dates, clauses etc)

Citizen user scenarios

Receiving
1. Correct Bills
2. Incorrect Bills → Visits ULB to understand and resolve.
  1. A citizen may or may not visit the ULB within the bill due date time frame
Paying Bills
1. How? → Online/ Offline
2. When?
  1. Pays before/on due date →
  2. Pays after due date →
  3. Pays with next bill →
  4. Forgets to pay →
    1. Gets a penalty for not paying in time AND an interest incurred on the due amount

	ERP	DIGIT

	ERP	DIGIT
Connection : Demand : Bill Relationship
Demand Schema
Bill Schema
What is a MUST have information in a demand?
What is a MUST have information in a bill?

	ERP	DIGIT

	ERP	DIGIT
Who generates the demand?	Employee Controlled has to perform demand generation action	System Controlled
How is a demand generated?	Employee generates batch or single demand for a specified billing period
When is a demand generated?	Demand is generated in the billing cycle For a service like Water and Sewerage, demand is generated at the end of a billing cycle generally	Metered Connection: Demand is generated when meter-reading is entered Non-metered: A defined scheduler auto-generates the demand ??
When can a demand NOT be generated?
What happens in the system after a demand is generated?
How do employees use a demand?
How do citizens use a demand?	N/A	N/A

	ERP	DIGIT

	ERP	DIGIT
How do citizens use a bill on-ground?
How do employees use a bill on-ground?
How is a bill generated?
When is a bill generated?		Meter: Monthly reading Non-Meter:
When can a bill NOT be generated?	A billing cycle cannot be skipped For example: If for Q1 a bill exists and for Q2 a bill does NOT exist, then employee cannot generate the bill for Q3
What happens in the system after a bill is generated?